John Elway Chevrolet Collision Center
WE WILL HANDLE EVERYTHING John Elway Chevrolet will handle everything from towing your vehicle to our facility, to arranging your rental car and even negotiating your claim with the insurance company. Our technicians are ASE, I-Car, and GM Master Certified and are approved to repair all makes and models because of our state of the art equipment and facility. Our Parts Department houses Colorado's largest inventory of collision parts and we provide you with a Lifetime Repair Guarantee on all our work. Rest easy knowing, if for whatever reason you simply no longer have confidence in your vehicle, we will take it in on trade AS IS, no need to repair it and provide you with the best trade-allowance possible. Plain and Simple: We are here to take care of you, our guest! For more information on our services, to schedule a risk-free estimate or for any other questions you may have, please feel free to call us directly at 303-761-1286
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dian Arnold went above and beyond in helping me! Couldn't be happier!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am writing to express my disappointment with the customer service I received during the repair of my truck, specifically regarding my experience with Ms. Dian Arnold. My truck was in your shop for nearly a month, and throughout that time I struggled to get updates on the status of the repairs. I made several phone calls requesting information, but my calls were never returned. Instead, I only received two emails during the entire repair process. As a customer, I felt that I was left without communication and had to constantly seek updates on my own. What made the experience even more disappointing was the attitude I received whenever I called for information. I did not feel respected, valued, or appreciated as a customer. I have spent over $7,000 on this repair and have also trusted your business with the regular maintenance of my truck in the past. Given my loyalty and the amount of business I have brought to your company, I expected a much higher level of customer service and communication. I shared my concerns with a supervisor, who apologized for my experience. However, I was disappointed to hear the situation dismissed by saying that Ms. Arnold had “just been lazy.” While I appreciated the supervisor’s apology, I never received a personal apology from Ms. Arnold, which left me feeling that my concerns were not taken seriously. Whether or not my decision matters to your company, I want you to know that this experience has caused you to lose a loyal customer. Good customer service is just as important as quality repairs, and unfortunately, I did not receive the level of professionalism I expected. Because of this experience, I will be taking my business elsewhere for both future repairs and routine maintenance. I hope this feedback is used to improve communication and customer service so that other customers do not have a similar experience.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
After calling them three or four times during the repair telling them that the battery level was very low and that it needed charged. They insisted every time that it would be fully charged at delivery or delivery. It was fully discharged and I had to wait around for them to charge it up enough so that I could drive home other than that the repair seems to be very well done nice color match and fitness.
Customer Service - 4.0/5.0 -
It certainly was not up to cadillac standards. It was definitely more like a Chevy dealer.I’m
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work..all employees great work ethic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire process was fantastic. They took care of the other person’s insurance that paid for the damage. The paint job turned out perfect especially considering they matched 29 year old paint on the rest of the car. Everyone there were great to deal with all the time. Everything exceeded our expectations. Words can’t express how pleased we are.
Customer Service - 5.0/5.0 -
I just answered that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent! You cannot tell there was a crumble at the impact location.
Customer Service - 5.0/5.0 -
Dian rocks! She was very helpful and navigated the insurance game with competence.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Just seemed to take a long time but came out great
Customer Service - 4.5/5.0 -
Fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Todd and his team are Great!
Customer Service - 5.0/5.0 -
Todd was responsive and kept me informed on the process..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Todd made this experience which is usually painful from an accident completely painless. Communicated every step of the way where things were at with my vehicle and provided outstanding service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The XT5 looks fine. Dian the advisor did a good job of keeping me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck was in shop longer than expected, but overall truck looks good. I guess time will tell.
Customer Service - 5.0/5.0 -
with insurance involved you become odd man out. It is up to the insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Remember I had to pay out of pocket to have someone else complete work that John Elway Collision was not going to complete because the Service Advisor never moved the work forward after bugging him several times over several weeks.
Repair Quality - 0.5/5.0 -
The young Service Advisor assigned to my claim has no concept of follow-up and staying on top of what work needs to be completed to finish the claim. He was so incompetent that I stopped asking him to get work done and just paid out of pocket to have work completed elsewhere. To date the work is still not completed.
Customer Service - 1.0/5.0 -
See previous comments.