John Elway Chevrolet Collision Center

Likely to Recommend - 5.0/5.0 -

Got this lead from 2 friends

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was great

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

It’s been a month and my truck is not working yet

Customer Service - 4.0/5.0 -

Not bad but could have been better. No one reached out to me

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

See previous comments.

Repair Quality - 2.0/5.0 -

Problem 1: Everything was great until Carlos no longer work there. When I dropped it off on 10/12, I asked Carlos if the damage to the left rear wheel was included in the repair and he said it was. My car was promised 10/16. Later that week he called, reporting it was delayed until 10/17 or 10/19. I expressed concern about the daily charge of $27.43 for my damage waiver insurance on the rental car. He assured me either John Elway or America Family Insurance would pay it. On 10/16, I left Carlos a voice message requesting the status. I didn’t receive a call back. On 10/19, I called and was informed Carlos was no longer there and transferred to the manager. He stated I didn’t get a callback because he didn’t have access to Carlos’s voice mail. He reassured me the damage waiver charge would be paid as Carlos had promised. He then promised the car on 10/21 but I didn’t learn it was finally ready until I called that day myself. When I went to pick it up I saw the wheel was not repaired so I finally got it back 10/23. On 10/26 Enterprise closed the claim I was charged the damage waiver fee of $27.43 for all 12 days. They informed me they do not pay for damage waiver insurance under any circumstances. Since the car was promised in 5 days and Carlos and the manager assured me it would be paid, I am due $192.01 for seven days. Problem 2: An alignment was included in the repair. Because the car was not repaired until 10/12 and the alignment was so bad, I had it done myself at Groove Toyota for $120. Per Carlos’s instruction he told me to send him a copy of the bill and he’d forward it to American Family Insurance so they could reimburse me. They never received it so I’m sending it to them now myself.

Customer Service - 2.0/5.0 -

See previous comments.

My Experience - 5.0/5.0 -

Christine was fantastic. Explained the process in detail and maintained communication with me through the entire repair. I am very happy and if the need arises will certainly call Christine and use John Elway.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful repaint on new door and side mirror. Never know it was a replaced door. And thanks for the detailed interior.

Customer Service - 5.0/5.0 -

Excellent communication and met turn around time for completion.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and super fast as promised

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0 -

The timing, the work that was done and the professionalism was above expectations

Repair Quality - 5.0/5.0 -

All the work was done in a timely fashion. CARLOS in charge of the project was very attentive and explained the procedure in details.

Customer Service - 5.0/5.0 -

Again, very timely and professional service.

Returned Clean

Likely to Recommend - 5.0/5.0 -

For sure

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Very pleased dealing with Spencer and Carlos

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was mot kept in the loop about my repairs at all. I was told the repairs would take 1 week and it 5! Not only did it take 5 weeks but I was never updated by an Elway representative. I have to call once a week for 5 weeks and was told each time that it would be ready the following week. I understand there were complications, but I would have liked to been kept up to date about them. When I was told that used parts were used for my repair, I was a bit upset yet understand that’s what insurance would pay for. However there are water/rust marks all of the silver plastic piece above my license plate. I am assuming because they are there, Elway wasnt able to get them off. If there is a way to try, Id like to know, because it looks pretty bad and was not there previously

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0 -

Incomplete repairs and an inconvenient location.

Repair Quality - 3.0/5.0 -

The repairs were incomplete when I was notified to pick up the car, the collision center is about 30 min each way from my home, a finer attention to detail prior to contacting the customer would have been appreciated. No offers were made to reconcile the errors, they simply fixed them and said sorry, words have no value.

Customer Service - 2.0/5.0 -

Big inconvenience to drop and pick up car twice, no offers to make up for errors on collision center.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks good can't tell it was damaged.

Customer Service - 5.0/5.0 -

Carlos had painter touch up scrap made by my shell Thanks Carlos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The rating is because you were true to your stated scheduling and true to safe distancing and I was impressed with the professionalism. Pleased

Customer Service - 5.0/5.0