John Thornton Chevrolet

My Experience - 5.0/5.0 -

My car was repaired back to normal, but I don't like that it took a month to do it. I understand with the pandemic shipping and business are slow.

My Experience - 0.0/5.0 -

I don’t understand why someone polled trash in middle consul wasn’t nothing needed out the inside of the truck and they left the trash from the c parts in front passenger floor. That last time my truck was fixed they went in my middle consul I don’t understand why you need to go in there. A person that knows their vehicle knows what something was moved no matter how cluttered

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Bill was awesome

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have been a Thornton Chevrolet customer for years. I tell everyone

Repair Quality - 5.0/5.0 -

Was told it would be about 2 weeks before my car was finished. Repairs were started on Friday,, Got a call on Monday morning telling me it was done.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for a Great job, friendly staff and quick service.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Took much longer than stated.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Staff was very professional and completed a swell job on my vehicle. I'll recommended JTC to anybody that seeks auto body repairs.

Likely to Recommend - 5.0/5.0 -

Overall, a groovy group of people and a swell experience.

Repair Quality - 5.0/5.0 -

The experience was groovy and the repair was neat.

Customer Service - 5.0/5.0 -

It was swell.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was kind, and my car was finished earlier than estimated date. The text updates kept me up to date on repairs so I always knew what was going on. My car looks great. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied very good customer service

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I would have appreciated updates regarding eta of vehicle repair. I heard from my insurance company, not Thornton. Also, I didn’t feel safe inside the building because not one employee was wearing a mask. Gave me the impression that they really didn’t care about my health at all. They did clean my car before giving it back to me.

Customer Service - 2.5/5.0 -

Same reasons as with question 1.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes I am

My Experience - 5.0/5.0 -

I had a great experience and everyone was very helpful.

My Experience - 5.0/5.0 -

I just want to say what a great team keep up the good work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Could have done a much better job.

Repair Quality - 3.0/5.0 -

The vehicle was returned dirty both outside and inside. The inside was cover with pollin

Customer Service - 4.0/5.0 -

Was never contacted on the status of the vehicle.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The lady( I’m sorry I forgot her name) at the front desk is really sweet and professional. Everyone was willing to help if I needed it.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

my vehicle looks brand new.

Customer Service - 5.0/5.0

Returned Clean