Lama Collision - Austell

5.0 (93reviews)

100%

(470) 689-3691

3074 Emery Circle, Austell, GA 30168

100%

3074 Emery Circle
Austell, GA 30168

Get Directions Website Email

About Lama Collision - Austell

3074 Emery Circle
Austell, GA 30168

Get Directions Website Email

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish
Chinese
Tagalog
Vietnamese
French
German
Korean
Russian
Arabic

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Call

Website

Reviews (93)

Sort By:
Newest
Rating

61 Customers Rated

5 Stars

63.4% Complete

(59)
4 Stars

2.2% Complete

(2)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The level of professionalism and attentiveness displayed by the team received high marks across the board. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also valued the seamless, stress-free experience and the shops willingness to go above and beyond, including coordinating with insurance companies and ensuring vehicles were cleaned before return. A few customers noted minor follow-up items such as back-ordered parts, but overall satisfaction was overwhelmingly positive across all aspects of service.

Select to learn more

Service Quality
Timeliness
Communication

"... incredibly helpful, transparent about the timeline, and handled everything with absolute professionalism. The car looks perfect, and the customer service was outstanding. Thank ..." Read more

"I recently had my car repaired at Lama. The service was completed within the stated timeframe and the staff was amazing. The staff was able to work with my insurance company ..." Read more

"Outstanding customer service. Good communication. They kept me up-to-date on the progress. I very much liked having the rental ..." Read more

"Lama was great they took great care of my car and completed the repair ahead of schedule. I would definitely use them again"

"We received the car two days earlier than expected."

"It was ready a couple of days before the schedule date."

"They were very efficient,my vehicle was ready a few days before the expected date"

"Professional and expedited work. Would highly recommend. Came in for a fender bender and got my car back in 2 days"

"... UHaul truck. Once my car reached Lama Collision, I immediately received a call and text regarding the process of receiving, inspecting and repairing my car. Im 10000000% satisfied ..." Read more

"They sent me texts throughout the whole process which gave me comfort in knowing that my vehicle was at the correct collision ..." Read more

"... Collision did a beautiful job on my repairs. The owner was thorough and communicated throughout the entire process. I would highly recommend this body shop!" Read more

"Very informative, kept me updated every step of the way making sure I knew the process of the repairs that was getting worked on. Answered ..." Read more

"Service was great, fast & great work…Communication was excellent!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... incredibly helpful, transparent about the timeline, and handled everything with absolute professionalism. The car looks perfect, and the customer service was outstanding. Thank ..." Read more

"I recently had my car repaired at Lama. The service was completed within the stated timeframe and the staff was amazing. The staff was able to work with my insurance company ..." Read more

"Outstanding customer service. Good communication. They kept me up-to-date on the progress. I very much liked having the rental ..." Read more

"Lama was great they took great care of my car and completed the repair ahead of schedule. I would definitely use them again"

"We received the car two days earlier than expected."

"It was ready a couple of days before the schedule date."

"They were very efficient,my vehicle was ready a few days before the expected date"

"Professional and expedited work. Would highly recommend. Came in for a fender bender and got my car back in 2 days"

"... UHaul truck. Once my car reached Lama Collision, I immediately received a call and text regarding the process of receiving, inspecting and repairing my car. Im 10000000% satisfied ..." Read more

"They sent me texts throughout the whole process which gave me comfort in knowing that my vehicle was at the correct collision ..." Read more

"... Collision did a beautiful job on my repairs. The owner was thorough and communicated throughout the entire process. I would highly recommend this body shop!" Read more

"Very informative, kept me updated every step of the way making sure I knew the process of the repairs that was getting worked on. Answered ..." Read more

"Service was great, fast & great work…Communication was excellent!"

Omar (Dodge owner) reviewed 9/17/26

I really loved the communication. Always updated, very smooth progress.

Joan (Hyundai owner) reviewed 9/17/26

Ivan provided exceptional customer service! My car looks awesome. So happy we brought our vehicle to Lama Collision!

Ivan provided exemplary customer service.

Kiaracelis (Toyota owner) reviewed 9/16/26

Excellent work and Fast , really satisfied 5 stars for the job done on my car

Excellent works and Fast, really satisfied with the job done💪

George (Chevrolet owner) reviewed 9/14/26

Ivan was great and kept me updated often. Thanks for the outstanding service

Great experience overall!! Thanks

Carla (Infiniti owner) reviewed 9/14/26

Cathy (Toyota owner) reviewed 9/13/26

IVAN and his team were very professional, Ivan made sure I understood what was going to happen with my vehicle repairs. I was pleased with the results . Thank you Lama Collision Auto Shop. I will refer others to you.

Christin (Lexus owner) reviewed 9/11/26

Hope I don’t have to but if I’d go back to lama

Great service

Sandra (Nissan owner) reviewed 9/7/26

I had a great experience! Absolutely awesome customer service.

Absolutely great service! Ivan has such an awesome customer service!

Great!

Goya (Hyundai owner) reviewed 9/4/26

They were very knowledgeable, helpful, and responsive. Going above & beyond and ensuring my car was in the best shape possible before being returned.

Deann (Toyota owner) reviewed 9/3/26

Quality service @ affordable prices.

Great communication.

Perla (Toyota owner) reviewed 9/2/26

Thank you for all the work you all guys did!!! Starting with Ivan and to the crew by working with us and finishing our car thanks guys I really appreciate you guys!!! We know where to come if anything

Jessica (Scion owner) reviewed 9/2/26

Great Customer Service! They did a fantastic job!

Marlyn (Volkswagen owner) reviewed 9/2/26

The customer service was top notch. They serviced my car well. It looks even better than before. I was kept up to date throughout the repair. I will definitely recommend the shop to anyone.

Top notch customer service.

Lois (Mercedes-Benz owner) reviewed 8/28/26

Amazing fast service and my car looked amazing.

Andrew (Jeep owner) reviewed 8/28/26

Glennis (Toyota owner) reviewed 8/27/26

Lama Collision did a wonderful job fixing my 4Runner after a crash that wasn’t my fault. Ivan Lama kept me posted about everything on a daily basis. I was amazed at how quickly they were able to fix my auto and it looks great! Im very pleased that I went to Lama Collision for the body shop repairs. I have recommended this body shop to my family and friends.

Joyce (Nissan owner) reviewed 8/26/26

Service was great and very informative. Went over and beyond with the care of my car

Vivian (Kia owner) reviewed 8/25/26

I had such a great experience with this auto shop! The owner, Ivan, was incredibly kind, communicative, and helpful throughout the entire process. He always greeted me with a smile, kept me updated by phone or text, and made sure everything was handled promptly. When I got my car back, it looked even better than when I first bought it brand new! The quality of the work and customer service truly exceeded my expectations. This is a wonderful establishment with an amazing owner, and I would highly recommend them to anyone. Thank you again, Ivan! I would definitely return!

Evelyn (Hyundai owner) reviewed 8/24/26

The hospitality was excellent, very friendly and polite

Hospitality was excellent, very friendly and polite

Lolita (Kia owner) reviewed 8/22/26

Thank you guys , you did a olsen job

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Lama Collision - Austell

About Lama Collision - Austell

Reviews (93)

61 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?