Lama Collision - Austell

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Ivan is knowledgeable and professional throughout the entire process. Highly recommended. You won’t be disappointed

My Experience - 5.0/5.0 -

Great experience at Lama Collisions! The team was friendly, kept me updated, and did an awesome job on my car. The repairs were done quickly, and my car looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ivan was great to work with! He was communicative and professional. I appreciate the consistent updates. My car looks great and repairs were completed sooner than I expected. I would highly recommend Lama Collision to others.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

10 plus

Repair Quality - 5.0/5.0 -

I am very pleased about the repairs to my car. It looks beautiful. I highly recommend Lama Collision.

Customer Service - 5.0/5.0 -

10 plus

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Ivan was amazing !

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was professional , knowledgeable, and very helpful. I am very happy with the repairs on my car. It looks brand new.

Likely to Recommend - 5.0/5.0 -

I would tell everyone I know about the great job that was done

Repair Quality - 5.0/5.0 -

Everyone was helpful. The repair cost was explained every step of the way. I would definitely recommend there's auto shop to my friends.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes, I would recommend this shop to others.

Repair Quality - 5.0/5.0 -

I recently had my car repaired at Lama. The service was completed within the stated timeframe and the staff was amazing. The staff was able to work with my insurance company to get additional funds returned to me. I would recommend this group for future service.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Getting car damage fixed is always stressful, but Lama Collision made the entire repair process completely seamless. They were incredibly helpful, transparent about the timeline, and handled everything with absolute professionalism. The car looks perfect, and the customer service was outstanding. Thank you to the team for making this such an easy experience!"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The customer service was consistently great during the repair process. I really appreciated the periodic updates as the work was underway.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

There was a high level of customer service and the work was completed in a timely fashion.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I cannot say enough good things about my experience with Lama Collision! I was dealing with a major headache trying to get the third-party insurance to assume liability for my claim. They were making the process nearly impossible. That’s when Ivan stepped in and went completely above and beyond. He took the initiative to contact the third-party insurance himself, fighting to ensure they covered 100% of my damages as well as my rental car. Aside from the incredible advocacy and customer service, the actual repair workmanship was absolutely flawless. My car looks brand new. I couldn’t be happier with the level of service I received. I will definitely be recommending Lama Collision to everyone I know. Thank you again, Ivan and team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had an excellent experience with Lama Collision. Ivan and the entire staff were professional, knowledgeable, kind, and highly skilled throughout the entire repair process. From the moment my claim started, Ivan focused on getting my vehicle repaired quickly while making the experience as stress-free as possible. He truly values his customers and takes pride in his work. The Lama team went above and beyond by washing my vehicle before returning it and even removing some problematic cover-up paint left by the previous owner. My car was repaired and back to me in less than two weeks, and the shop was clean and well-organized. I highly recommend Lama Collision to anyone looking for quality repairs and outstanding customer service!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

From start to finish, exceptional customer service, with every few days of an update regarding the repairs until I was able to pick up my vehicle with leaving the rental I drove in their driveway.....I would recommend Lama Collision for any of your body work needs....Thank you Ivan (Owner) and crew for caring for my Hyundai Genesis!!!!

Likely to Recommend - 5.0/5.0 -

My rating would be 10+, compared to other collision shops I had repairs done over the years, I found Lama to have impeccable, quality service

Repair Quality - 5.0/5.0 -

I want to thank Lama for making my car whole and look new again. The body work performed to my right back panel, fender, back light, and bumper was repaired to a five star standard.. I'm very pleased and satisfied with the service and a job well done...Thank you again Ivan and staff....Perfecto!!! 🥰⭐️⭐️⭐️⭐️⭐️

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was repaired great, no issues at all and picking it up was seamless. They did a great job

Customer Service - 5.0/5.0 -

Fantastic, everything was simple and they gave us constant updates

My Experience - 5.0/5.0 -

Ivan was great. The communication was constant and the work was done fast and my truck is as good as new. Highly recommend them!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lama did an amazing job on my truck. They were in constant communication with me the whole time. Customer service was unmatched. The owner Ivan even went out of his way to drive me home when I dropped off my truck so I wouldn’t have to take an uber. Definitely would recommend them to everyone

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I can’t recommend this shop highly enough, and I especially want to recognize Ivan for the incredible service he provided throughout the entire process. From day one, Ivan was extremely professional, honest, and communicative. He kept me updated every step of the way, always made sure I knew what was going on with my vehicle, and never left me wondering about the status of the repairs. He was always willing to answer my questions, work with me, and make the entire experience as smooth and stress-free as possible. The turnaround time was impressive, and when I picked up my vehicle, I was honestly amazed. The craftsmanship and attention to detail were outstanding. The repairs were flawless, and my car looked even better than it did before the accident. It’s obvious that Ivan and the team take great pride in their work and truly care about delivering top-quality results. If you need body work done—whether it’s through an insurance claim or you’re paying out of pocket—I highly recommend asking for Ivan. His professionalism, communication, and dedication to customer satisfaction made this one of the best service experiences I’ve ever had. Thank you, Ivan, for going above and beyond. You’ve earned a customer for life, and I’ll gladly recommend you and your team to anyone who needs quality body work.

My Experience - 5.0/5.0 -

Great service and communication!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were great and timely.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service.. The Bumper, and the lamps shield is great. Thank you for washing the car, and vacuum.. Gloria

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good Morning, I just need to make an appointment for the resivor that hold the liquid solution for cleaning the windshield.

Customer Service - 5.0/5.0 -

Excellent Customer Service...