Jordan Collision Repair
In operation 107 years, 32 years at this location.
Jordan Collision's goal is to become the highest quality production repair shop in San Antonio. We strive to stay in the top 25th percentile in all KPI categories while maintaining a keys to keys delivery average of less than 8 days. Simply stated, we do the best work in the shortest amount of time as we strive to take care of our customer base and our insurance partners. We maintain an I-Car Gold Status for our business and 75% of our technicians are I-Car Platinum Certified in their specialty designation. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
perfect
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Customer Svc secretary performed as if she was unhappy with her job/position or did not seem very customer service oriented.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pamm was extremely helpful in getting the issue with my vehicle fixed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I had asked for them to fix the paint job they did on the hood in September and they did nothing and also the passenger seat slipped off the track and they did nothing to that either. I feel like I was not listened to or taken good care of as a customer
Customer Service - 3.5/5.0 -
Wish that they would have listened to my concerns and acted upon them and not ignored me
Returned Clean
My Experience - 5.0/5.0 -
Very professional and helpful staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The warranty didn't cover what is actually warranty, and when I went to Jordan it took about 30 mins just to be helped. Then I had to call for an update on my truck. I was told they would call me the next day. I had to contact them 4 days after I was told that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will strongly recommend that no one go to Jordan.
Repair Quality - 0.5/5.0 -
My replaced door handle sticks and does not open well. I reported it when I picked up my truck but they said it would break in, it hasn't.
Customer Service - 0.5/5.0 -
I was lied to and treated dishonestly