J.R. Auto Collision Repair
We are a family owned and operated Auto Body shop located in Arlington Heights, IL. We have been servicing the local area since 1996 and pride ourselves on providing the best quality collision repair in the area. We are a independent shop that works with all major insurance companies. Please stop by for your free estimate today!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a long wait for parts but that wasn't your fault. I appreciate you texting me on the status whenever you could give me a time table.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
Have already done so. They were very pleased with the service and results
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly service and great costs
Customer Service - 5.0/5.0 -
Went above and beyond. I told them I was thinking about selling my car and gave me advice on how to do so.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
J.R. Auto Collision has assisted us with repairs following two car accidents. They are respectful, professional and trustworthy. We will seek their assistance with any future repairs (knock on wood, we won't need to but...) that might be needed.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, reliable and efficient
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very pleased with the work man ship and the timeliness of completion.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience! After my rear-end accident, you were incredibly patient and took the time to explain everything to me throughout the repair process. My car came back looking perfect—and even cleaner than when I dropped it off! Everyone at the office was super friendly and helpful. I would highly recommend you to anyone needing auto repairs.
Customer Service - 5.0/5.0 -
Everyone I spoke with was friendly and very helpful.
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Likely to Recommend - 5.0/5.0 -
I would recommend JR to anyone needing work done.
Repair Quality - 5.0/5.0 -
The repair work was phenomenal. There is no way I could tell anything had ever even happened to the car. Additionally, the overall detailing on the car had it look brand new. Plus the work they did with the insurance companies was really appreciated.
Customer Service - 5.0/5.0 -
Very attentive. They kept me informed the whole way.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
I’ve already recommended you a few people
Repair Quality - 5.0/5.0 -
Do you know they are great people sometimes a little hard to work with but with the quality of work that they do I understand
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
See previous comments
Repair Quality - 5.0/5.0 -
Good communication, friendly and informative staff, repair is excellent, and they even vacuumed my car!
Customer Service - 5.0/5.0 -
All phone calls were answered by a human being, and that person patiently gave me the information I was seeking.
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Likely to Recommend - 0.5/5.0 -
No chance, more likely to post on social media about the bad service and not taking responsibility
Repair Quality - 0.5/5.0 -
Cars lane keeping is not working. It was working correctly before non-OEM windshield replacement. Jr’s decided the problem was the non-OEM windshield. Insurance approved an OEM windshield. After replacement. Lane keeping is not working correctly. When I notified JR’s, I was told they would call me back. No call back was received. When I contacted them again. I was told it is not their responsibility. Constantly talking over me and ended up hanging up on me.
Customer Service - 0.5/5.0 -
See other comments
Returned Clean
Likely to Recommend - 5.0/5.0 -
JR's is close to my home, and they do great work!
Repair Quality - 5.0/5.0 -
Completed truck repair on-time and at a competive price.
Customer Service - 5.0/5.0 -
Kim and Jim did a great job of setting expectations and adhere to their timeline