Kaizen - Autopark

4.9 (349reviews)

98%

(760) 741-5766

350 N Quince Street, Escondido, CA 92025

98%

350 N Quince Street
Escondido, CA 92025

Get Directions Website

About Kaizen - Autopark

350 N Quince Street
Escondido, CA 92025

Get Directions Website

In operation 13 years.

The Kaizen Story From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (349)

Sort By:
Newest
Rating

286 Customers Rated

5 Stars

79.4% Complete

(277)
4 Stars

1.4% Complete

(5)
3 Stars

0.6% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.6% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair work is frequently described as flawless, professional, and exceeding expectations. Timeliness is a standout strength, as numerous customers highlight that their vehicles were completed well ahead of the promised date. Communication is another highly praised aspect, with customers appreciating regular text and phone updates throughout the repair process. Staff friendliness, professionalism, and willingness to go above and beyond, such as arranging rental cars, providing Uber rides, and returning vehicles cleaner than when dropped off, are frequently mentioned positives. A small number of customers noted that proactive status updates could be improved, and one customer raised concerns about parts quality, reflecting areas where the shop can continue to grow based directly on customer input.

Select to learn more

Service Quality
Timeliness
Communication

"... satisfied with my repair experience at Kaizen Autopark. The work was done beautifully, and the customer service was outstanding. The staff was friendly, professional, and kept me ..." Read more

"The estimate was right on. They did a fantastic job repairing our car. Highly recommend them to anyone needing body repair."

"I'm happy with the service. The repaired dent looks much better than before. I've used this company before and chose them again ..." Read more

"The car looks like brand new!!"

"... were quick I was expected to get my car on 95 but they had it ready on 829 super quick!" Read more

"Kaizen team had my vehicle fixed and ready for pick up earlier than scheduled almost two weeks early."

"Nearly 20 days early. Big pleasant surprise"

"My vehicle was scheduled to be ready on the 22nd and it was ready on the 8th"

"Fantastic service. Quick turnaround. Pleasant and knowledgeable employees. Overall a pleasant experience. 5 Stars"

"... going to be put on the car. Very much appreciated. Good communication: appointment set up, when car ready for pick up." Read more

"... promptly completed, and in an exceptional manner. I appreciated the high level of communication I received. The tidy office and clean drive up area were also ..." Read more

"Text messages came through every step of the way."

"... looked brand new and even the inside was cleaned! The entire staff were friendly and had excellent communication along the way. I always felt like I knew the status ..." Read more

"Great overall - I had to call a couple of times to check status when I didnt receive updates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... satisfied with my repair experience at Kaizen Autopark. The work was done beautifully, and the customer service was outstanding. The staff was friendly, professional, and kept me ..." Read more

"The estimate was right on. They did a fantastic job repairing our car. Highly recommend them to anyone needing body repair."

"I'm happy with the service. The repaired dent looks much better than before. I've used this company before and chose them again ..." Read more

"The car looks like brand new!!"

"... were quick I was expected to get my car on 95 but they had it ready on 829 super quick!" Read more

"Kaizen team had my vehicle fixed and ready for pick up earlier than scheduled almost two weeks early."

"Nearly 20 days early. Big pleasant surprise"

"My vehicle was scheduled to be ready on the 22nd and it was ready on the 8th"

"Fantastic service. Quick turnaround. Pleasant and knowledgeable employees. Overall a pleasant experience. 5 Stars"

"... going to be put on the car. Very much appreciated. Good communication: appointment set up, when car ready for pick up." Read more

"... promptly completed, and in an exceptional manner. I appreciated the high level of communication I received. The tidy office and clean drive up area were also ..." Read more

"Text messages came through every step of the way."

"... looked brand new and even the inside was cleaned! The entire staff were friendly and had excellent communication along the way. I always felt like I knew the status ..." Read more

"Great overall - I had to call a couple of times to check status when I didnt receive updates."

Rosemary (Honda owner) reviewed 8/7/26

The repair was done quicker than expected. Everyone on staff at Kaizen-Autopark was friendly, helpful, and professional. The work was superb and went beyond my expectations. My car looks brand new inside and out. It was such an enjoyable experience from start to finish. 10/10. Highly recommend.

Rosalia (Toyota owner) reviewed 8/7/26

I am very grateful for the service I received and the speed with which they fixed my car; thank you also for washing my car , son increibles.

Sandy (Nissan owner) reviewed 8/6/26

I will recommend Kaizen!!!

Everyone is amazingly kind, caring, and very helpful. My car looks like new with the repairs they did.

Again, exceptional care!!!

Dan (Chevrolet owner) reviewed 8/6/26

Bruce (Honda owner) reviewed 8/6/26

Malon and his people at Kaizen were wonderful to work with, friendly, fair and professional. I hope I don’t need them again, but they deserve the business. I would gladly trust them again.

I highly recommend this shop to anybody who needs collision repair!

I would make that a 12 if I could. At a very difficult and stressful time I am very grateful for you. You’ve were very easy to work with, even from a great distance. You did a great job in a short time. Thank you! Bruce Campbell

Again, the best customer service experience I’ve ever had!

Lisa (Lexus owner) reviewed 8/4/26

Absolutely. Any car repairs for my family, friends or I will go to Kaizen

The whole process was so easy and fluid. I didn’t have to worry and stress about the repairs. I was updated at all times about my car and the staff were extremely friendly and helpful

All the staff were knowledgeable and super friendly. I felt good leaving my car in their hands and I always felt I could call or text with any questions.

Natasha (Toyota owner) reviewed 8/3/26

Cathi (Lexus owner) reviewed 8/3/26

John (Cadillac owner) reviewed 8/3/26

The best!

I would and have!

The best in all phases!

All parties were exceptional!

Kathy (Jeep owner) reviewed 7/30/26

Wade (Dodge owner) reviewed 7/30/26

George (Mitsubishi owner) reviewed 7/30/26

Repairs looking good

Very communicative. Kept me updated at all times

Mario (Honda owner) reviewed 7/27/26

Nardin (Volkswagen owner) reviewed 7/24/26

Kept me updated during the whole process, everyone was very knowledgeable and answered all of my questions.

Excellent! Thank you

Jorge (Lexus owner) reviewed 7/23/26

Mary (Toyota owner) reviewed 7/22/26

Kaizen staff was very professional in handling the care of my vehicle. Went over and beyond in keeping me informed about every step regarding the repairs of my vehicle and made you feel like family

Isel (Toyota owner) reviewed 7/20/26

Mary (Toyota owner) reviewed 7/20/26

Very professional and thorough.

Patrick (Subaru owner) reviewed 7/17/26

Great custom service. Car was well cared for. Good communications. Jessica and Marlon were excellent.

Mary (Lexus owner) reviewed 7/14/26

Great job fixing our car. Very satisfied and would recommend Kaizen to family and friends.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Kaizen - Autopark

About Kaizen - Autopark

Reviews (349)

286 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0