Kaizen - Delta
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already been spreading the word
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
Everyone I spoke with was very kind. Even the gentleman who was on his way to work was incredibly kind and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice and helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Work quality was excellent. I was disappointed by being hit with an additional $700 charge for "hidden damage". I was also disappointed by being surprised with additional $86 charge for using a credit card when a personal check wasn't allowed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so helpful and communicative about the process and the repairs were done to perfection!
Customer Service - 5.0/5.0 -
Extreme impressed with the customer service! Especially from Chelle
Returned Clean
My Experience - 5.0/5.0 -
We had a great experience! They made the process so smooth and so easy, my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaizen did a great job with my crushed headlight and side fender, the repairs look and function great! Helpful and friendly staff, I'd recommend you folks to anybody.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen did a great job on my truck, the body work they did looks brand new, I'd recommend these folks to anyone, they were nice and helpful through the whole process, thank you folks.
Customer Service - 5.0/5.0 -
They helped and explained everything and kept me updated, overall great experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing customer service!!! Loved the consistent text messages. Updates were not expected but kept me plugged in to progress
Likely to Recommend - 5.0/5.0 -
Have needed repairs for accidents over many years, never treated as well!!
Repair Quality - 5.0/5.0 -
Exceptional customer service!! Great communication, excellent service, grateful for the constant updates.
Customer Service - 5.0/5.0 -
Exceptional in person, exceptional on the phone,
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kaizen Collision was understanding, supportive, and communicative throughout the whole repair of our car. Although there were some unavoidable delays in part deliveries, they worked with us and kept us abreast of the progress step by step. The resulting repairs are great and the Kaizen team obviously cares about their work and customer relations.
Likely to Recommend - 5.0/5.0 -
We would definitely recommend Kaizen of Delta to everyone. Such good service!
Repair Quality - 5.0/5.0 -
Our vehicle looks like new.
Customer Service - 5.0/5.0 -
Communication is outstanding. It is obvious that everyone cares greatly about service.
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated Chelle, who I talked to on the phone and in person the most, for how empathetic and comforting and welcoming she was through the whole process. She explained everything well and was very personable, making conversation easy to have when I had any questions or issues. Everyone else I encountered were all very professional and went out of their way to get things done or make sure things were in place for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Kaizen were kind, knowledgeable and quick restoring our vehicle. We appreciated the regular updates and caring manner that we were treated with. So far our car seems to be looking and running great.