Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very courteous and kept me informed of my repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and great to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Presently, I would feel good about recommending Kaizen only if they worked with Dustin, but a few months ago, I was ready to give up on any kind of positive recommendation of Kaisen service.
Repair Quality - 3.5/5.0 -
Since my original car repair last fall, I’ve been trying to set another appointment to get further repairs done since last November. No one would return my calls. Even when I stopped by 5 times to talk with anyone to set up another appointment, I was treated well with lots of promises, but no one would follow up and call me. Finally I came back in last month and was treated very professionally by Dustin and the front receptionist. FINALLY I got the service and repairs I’ve been seeking for months! The paint job looks excellent!
Customer Service - 5.0/5.0 -
Dustin and the front receptionist are great to work with!
Returned Clean
My Experience - 5.0/5.0 -
Workmanship was great. Hard to make payment at the end, Refused to take cash - odd.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
But it was a bit hard to make payment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people and very informative. Got the car done in a timely manner
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already recommended Kaizen to locals.
Repair Quality - 5.0/5.0 -
Each step of the process, staff brought me in, explained, communicated daily where I was at. Neutral, yet informative and intuitive on what I would want to know to make decisions. The experts that did the work, my car is a new car having had the damage fixed. Thank you.
Customer Service - 5.0/5.0 -
Overall, a good experience. I value not only the staff who listened to me and kept me informed but the experts working with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What a wonderful experience with everyone involved. Thank you so very much, you have given me faith in all our future.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Would definitely recommend
Repair Quality - 4.5/5.0 -
Very happy with the work, the efficiency, and the kindness. Thank you 🙏
Customer Service - 4.5/5.0 -
Very happy with the work, the efficiency, and the kindness. Thank you 🙏
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Overall happy with the work performed.
Repair Quality - 4.0/5.0 -
Kaizen worked well With communication, prompt authority with problems and addressed accordingly. The team they have is a good solid team.
Customer Service - 4.0/5.0 -
We’ll done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work; friendly and efficient customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen went above and beyond to restore my VW Beetle to its new glory!!! The price was right and the company is very professional and friendly to customers. They even provided a ride to the shop to pick up my beautiful car when it was done! Thank you guys 😃
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I never expected to have my interior detailed! My cr is cleaner than new. Dustin was just a delight to work with.
Customer Service - 5.0/5.0 -
Maybe 10+