Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome, love the work Extra care and extra attention to detail Thank you
Customer Service - 5.0/5.0 -
Nice and polite
Returned Clean
Likely to Recommend - 0.5/5.0 -
While the work done seems done well and the vehicle was clean upon return, I'm sure there are other local repair shops that can match that level of work. The reason I will not recommend Kaizen to anyone is because of the lack of communication & customer service I received.
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
The quoted price for the repair was $1,300.00, actual cost was over $2,600.00. I was told repeatedly that I would be called back with information and updates, but was not. I sent an email to the GM with no response. Even after I called to ask if he had received an email from me, i was told they would check with him and either have him call me or send me an email letting me know if he has received it. Still no response. I called several different times to check on my vehicle and it seemed no one was able to give clear information or call back with any info. On two separate occasions, the techs broke some parts while making the repair. This made everything take much longer, and while we were given a small discount, we were told nothing more could be done on the price because they already didn't charge us for the parts the tech broke. Those parts broken by the tech should not be charged to me in the first place.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Will not be recommending kaizen to anyone.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work worked out perfectly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on the jeep excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would never recommend anyone to take their vehicle here.
Repair Quality - 0.5/5.0 -
I had to call every day to ask folks to just do their job.
Customer Service - 0.5/5.0 -
I was told something was being done to call back days later to find out it hadn’t been done & no progress was made.
Returned Clean
My Experience - 5.0/5.0 -
Spectacular job, Sophia is Awesome!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impeccable workmanship!!!! Sophia is very thoughtful and intelligent and accommodating! Steve annis
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have a quote to fix my Caramo. I don’t know that you will do it
Repair Quality - 3.5/5.0 -
Finish product appears fine. Contacting and keeping updated sucked. Was told all parts were in. Took car in and it took a extra 1 1/2 weeks as not all parts were not in. We would have waited to bring in the car but had more time on rental due to this extra time waiting
Customer Service - 0.5/5.0 -
See earlier coments
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Initial customer service was great, but I had a few follow up issues and have not gotten a response from them after many phone calls
Returned Clean
Likely to Recommend - 0.5/5.0 -
Bad repairs and poor communication
Repair Quality - 0.5/5.0 -
We are not happy with the services that we received. My sons truck was not fixed like we were told that it would be fixed. It took a week longer than it was suppose to and not everything was put back on the truck.
Customer Service - 0.5/5.0 -
They need to be in contact with the customer about the parts not being in and having to postpone the repairs. Having the customer show and try to the truck in and them to tell you they the parts are not in yet is very frustrating and a phone call would have been nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
enjoyed the good work on cleaning my car .
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You guys lied to my wife. you cause her and l unnecessary stress l. you guys couldn’t follow through with your own contract. Your communication was horrible I’ll never recommend or return for services I actually will get a second opinion
Customer Service - 0.5/5.0 -
You guys were horrible and dishonest
My Experience - 0.0/5.0 -
The drivers door was supposed to be adjusted and the bumpers replaced and that did not happen
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
All good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The service and everything was great, really like this company. However when I got my car back on the front drivers side in front of the tire I now have a plastic piece dragging. I’m not sure if it happened on its own or if it’s from the repairs made to my car
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Looks good