Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
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- Newest
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and the work was completed in a timely manner
Customer Service - 5.0/5.0 -
Customer service we're very polite
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would never
Repair Quality - 0.5/5.0 -
Horrible communication
Customer Service - 0.5/5.0 -
Pulling teeth to get anyone to call me back. No one knew anything about my truck
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely everyone I know!!
Repair Quality - 5.0/5.0 -
I would recommend Kaizen Collision Center to everyone I know!! They understood my needs and the immediacy of getting an assessment for parts to be ordered. They made it happen!
Customer Service - 5.0/5.0 -
I believe it was Brandon and everyone I talked to in customer service handled all my questions and concerns and were extremely helpful and forthright!
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The staff that i had the pleasure dealing with was great, I do have a problem with the quality of work, just to list a few, 1. My tonneau cover was not reinstalled, it was just laying on top when I picked up. 2. A ton of blue paint dust on the interior of vehicle, 3. I had to remove a lot of white film from exterior, not sure if this was wax or buffing compound, 4. There is a small indent in the paint that was painted over to cover up on the right side of the cab that was not there prior to service that the General Manager and myself agreed that was put there upon the bed installation. 5. Left rear window switch broken, this was replaced by your team on 3/9/22.
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
It appears that the repairs were done with quality, but I was very displeased with the lack of communication and outright lies I was told.
Customer Service - 1.0/5.0 -
I was lied to, and when I pointed out that I needed to be told the truth about what was going on with my car, I stopped receiving any updates at all. I was particularly unhappy when I was told that they were trying to get my car to me later in the day (a Friday). I was out of town, but expected to get my car early Monday morning. I didn't hear back from them until late Tuesday (calls were not returned), I was informed that they were waiting on a part in the engine (voltage regulator) even though it was in for body work. I was then told later in the week that someone else would be assigned to be my estimator and he would call me Monday morning. I didn't hear from him until Thursday evening when he called to say that my car was finally done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done well from point of estimate to completion
Customer Service - 5.0/5.0 -
Ashton was helpful and completely understanding of my needs in getting my car repaired.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Very pleased with the service and communication thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the best customer service
Customer Service - 5.0/5.0 -
Very attentive
Likely to Recommend - 3.5/5.0 -
apart from scheduling I was quite happy.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Kaizen was a hassle to get scheduled... I think my file got dropped due to an employee leaving... You should find a more seamless process to make sure that situations like this don't happen... The customer is not at fault for an employee leaving.