Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
- Sort By:
- Newest
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
At times communication was a little difficult. Also, the right exhaust pipe was not put back on straight and I had to adjust it myself.
Customer Service - 4.0/5.0 -
see previous comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kaizen 👍🏽👍🏽
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joe did a fantastic job communicating with us
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Poor communication regarding completion.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was great. Thanks so much.
My Experience - 5.0/5.0 -
Very good work in a timely manner. Rondo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super professional & kind.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sofia was great and always kept me in the loop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall, repair work I have had done at Kaizen has been superior. Recent damage to the rear bumper was taken care of efficiently and with care. I do not notice any signs that the car had been damaged. Back end looks like it did before the accident.
Customer Service - 5.0/5.0 -
I dealt with multiple members of the Kaizen team in relationship to this experience. I was treated with respect. All questions were answered at a level I could understand.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is an air leak around door. It does not fully seal when closed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for making the corrections on the Explorer. Your effort in customer satisfaction is appreciated! And unusual now days😊
Customer Service - 5.0/5.0 -
Helpful
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend this shop for repairs that you may require in the future. They are definitely good people to work with.
Repair Quality - 5.0/5.0 -
I’m extremely happy with my truck!
Customer Service - 5.0/5.0 -
I found every one at Kaizen to be very nice to work with.
Returned Clean
My Experience - 5.0/5.0 -
Very professional, service/ customer driven. Most of all kind!
Likely to Recommend - 5.0/5.0 -
I just felt good about the work and service.
Repair Quality - 5.0/5.0 -
Excellent flexibility of estimates and time of repair. In a timely fashion. Excellent work and professional staff. Surprised about the car wash and detailing. I would strongly recommend
Customer Service - 5.0/5.0 -
Very pleased overall with the work done, the service, the professionalism and kindness.