Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
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- Newest
My Experience - 5.0/5.0 -
Looks good, paint looks matched well
My Experience - 5.0/5.0 -
Wonderful work. Thanks for the professionalism. I’m likely going to see if I can get a bit more out of pocket work on the old truck. Have a great week and cheers Jared
My Experience - 5.0/5.0 -
They were so friendly and accommodating! The job they did was perfect. The texted me with updates and kept me informed. I will refer everyone there. The Adjustor, Joe Mason was awesome!
Likely to Recommend - 5.0/5.0 -
100% yes, I will definitely refer anyone who needs body work there.
Repair Quality - 5.0/5.0 -
They used new parts! No other shop I went to was going to do that! They were all friendly and professional, and my car looks like new!!!!!
Customer Service - 5.0/5.0 -
Friendly, professional and on top of communication!
Returned Clean
My Experience - 5.0/5.0 -
However there was a custom rug in the trunk missing when I got the car back. I would appreciate replacing it. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job on my car totally satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Even tho the repairs took longer than expected, the team at Kaizen was spectacular!!! They did an amazing job is keeping me up to dat as to what was happening. Any questions I had they addressed in a very timely manner and the repair done to our car was better than I expected. 5 out of 5 stars all day long. Will not go anywhere else to have body work done to any of my cars in Grand Junction!!! Huge thanks to EVERYONE on the Kaizen team!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The fix took longer than what was originally expected. With that being said, Kaizen did a great job of keeping us up to date as to why dates kept getting pushed out. Every explanation made sense and were things that were either out of their control or were problems that were found after the original estimate was made. Once we did get the car back, it looked like it had never been in an accident. All the lines were correct and the paint looked great. Thanks Kaizen for taking such great care of us and our car needs. Will be a continued customer for any further auto body needs!!!
Customer Service - 5.0/5.0 -
Plenty of communication but also at the same time not too much either.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repairs look good, had only one small concern, was the door did not lineup. Took the car back and it was fixed immediately.
Customer Service - 4.5/5.0 -
Customer service was great, someone called me regularly to update where the car repairs were, and when we could pick the vehicle up.
Returned Clean
My Experience - 5.0/5.0 -
My experience with Kaizen was 10 out of 10. Sophia guided me through the process of working with i nsurers and getting a clear assessment of what needs to be done to get back to square one before the accident. I highly recommend Kaizen, their technical expertise and staff supports. Thank you!
Likely to Recommend - 5.0/5.0 -
I highly recommend Kaizen Collision Center in Grand Junction.
Repair Quality - 5.0/5.0 -
Working with Kaizen has been a reassuring, positive experience. Their professional work, as well as how I am listened to and kept in the loop are factors that will keep Kaizen Collision Center my first choice if needed in the future. Their work on my car has been excellent. They take the whole car in mind and impact on me as the owner, once completed. Overall, the results were above what I expected.
Customer Service - 5.0/5.0 -
I rely on Kaizen in a big way because of how I am treated, kept informed and included in the decisions that need to be made regarding my car. l am treated with respect. Working with Sofia eased the stress of navigating insurance and car repair logistics. She explained things in a way I understood. I liked that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job. Time was good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work! Kept me informed during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved how well you stayed in touch with updates on the whole process. The car looked like it was brand new when I picked it up!! I also appreciate that you took the time to get the yellow paint off the driver's side. Going above and beyond all my expectations!! Anyone who should ask me who to go to for body damage repair, I will recommend Kaizen!!! Excellent job everyone!!!
Likely to Recommend - 5.0/5.0 -
This was my first experience of having to get a repair on my car due to someone backing into it. I researched several different repair shops and what stood out to me were their reviews. The reviews were positive experiences from other citizens and those reviews propelled me to choose them and I'm glad I did! Their work reflected those reviews and I will recommend Kaizen Collison to anyone who asks for a referral!!
Repair Quality - 5.0/5.0 -
Kaizen Collision went above and beyond to repair my car. They kept me updated with how the repair was going and when to expect completion of when the repairs were complete. That's going above and beyond for me as a customer!
Customer Service - 5.0/5.0 -
Communication was they best. They explained the process and what to expect while they had my car.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Frustrated with how the process was to get my truck out and lack of the correct information that was given to me the couple times I called then wanted to charge me storage fees because I didn’t get my truck out in the timely manner no compensation for the revenue I lost due to the jobs I had to cancel due to mis information from their team
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have never had a worse experience with any service company in my entire life. My vehicle took over 2 months to be fixed, during which time my calls were avoided and not returned. I never received a repair estimate, despite requesting one. I was treated with condescension and rudeness by Joe Mason, the adjuster. My completion date came and went a total of 5 times. My rental car expenses were $2,500. I had never been told at any time that my vehicle would take over a month, let alone 2, to complete. I would have immediately taken it to a different facility. Mr. Mason hung up on me twice, requiring me to contact the manager, Mr. Bailey, who promised me my vehicle would be delivered immediately. It was not. I have filed a complaint with the Better Business Bureau and plan to see them in small claims court.