Kelly's Body Shop

4.9 (1,647reviews)
98%
1112 N Pearl Street,  Centralia,  WA  98531

We had a 99.2% csi rating last year. we work hard to provide for our customers and insurance companies. We have been in business for 40 years

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,647)

Likely to Recommend

Repair Quality

Customer Service

They were kind and very helpful. Quick and quality work as well!

Likely to Recommend

I didn't have a lot of choice -- the insurance required that I take it there. Because of the near total lack of ongoing communication, I wouldn't use them again.

Repair Quality

The final work was excellent but the customer service is ripe for improvement. They don't seem to have any good way for the one who answers the phone to know the current status of the job.

Customer Service

The repair took about 2 weeks. The person answering the calls did not seem to have any way to know the current status of the work. That is basic stuff and is not acceptable in a competitive business climate.

Likely to Recommend

Repair Quality

Service was friendly, repair was done well and quickly. One small piece of moulding was missed but as soon as we let them know they immediately apologized and took care of it. Great experience!

Customer Service

Friendly and efficient!

Returned Clean

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Customer Service

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I would 100 percent recommend Kelly’s auto body shop to friends and family members.

Repair Quality

Customer Service

Everyone at Kelly’s auto body shop is super friendly and professional. They were helpful with any questions I had and it was very reassuring knowing my vehicle was in good hands.

Returned Clean

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Customer Service

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Repair Quality

We are totally happy with all points of our contact and work with Kelly’s Body Shop! We will absolutely recommend you at every chance. Thanks so much.

Customer Service

Returned Clean

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Repair Quality

Great Job

Customer Service

Returned Clean

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I see this as a difficult industry to staff and maintain quality and my 2 experiences have shown they do this well.

Repair Quality

Quality work , Easy correspondence and incredibly fast.

Customer Service

Kelly’s staff are very efficient yet pleasant .

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Repair Quality

You do a great job

Customer Service

Did a great job

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Repair Quality

Customer Service

They did a good job and were timely in getting work done. Very professional.

Likely to Recommend

Repair Quality

It looks great but I did get a new bumper but I do see an Old part still on the new knew

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Repair Quality

Very kind, helpful. Had my parts ordered and delivered before they had me drop my car off. Everything was really smooth and took less than a week to fix. They make it super easy to work with the rental car service. 10/10.

Customer Service

Returned Clean

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Repair Quality

When I came to pick up my car it looked absolutely beautiful. You’d never know it needed a repair, and it was all cleaned and polished. I am very satisfied with the work Kelly’s Auto Body did.

Customer Service

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Repair Quality

Customer Service

Great customer service

Likely to Recommend

I would and have referred people to Kelly's.

Repair Quality

Very pleasant staff, great to work with.

Customer Service

I can always trust Kelly's Body Shop fir repairs and know the work will be completed correctly.