Fix Auto Black Lake

4.9 (1,771reviews)
96%
3519 Black Lake Boulevard SW,  Tumwater,  WA  98512
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Black Lake can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Black Lake claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,771)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule. Customers also expressed pleasant surprise at complimentary interior and exterior detailing. A few customers noted areas for improvement, including requests for more proactive communication on delays, and isolated concerns about repair quality such as overspray. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... attention to each customer quality mean the best Ive seen customer service is at 10." Read more
"I was blown away by the kindness and professionalism! I wont be going anywhere else."
"Everyone was so helpful, the work was done quickly, the price was right, and they went above and beyond."
"Excellent service, they were personal professional and communicated every step of the way Thank you fix auto for all you did"
"Friendly, knowledgeable staff, prompt service, excellent repair work!"
"Great workmanship and value. Great communication. Work completed earlier than expected and less than estimated. Overall fantastic service and company."
"It was ready earlier than promised."
"Vehicle was delivered 4 days early and back before a weekend!"
"... customer service...they were professional and efficient..they finished earlier then anticipated...i would recommend them to anyone!" Read more
"Im happy with the repairs but it took a lot longer then they said and they didnt reach out to tell me I had to call ..." Read more

My Experience

Jason and Nikole at Fix Auto were wonderful, they made my experience as seamless as possible and were very friendly and easy to work with. My car was so clean and shiny when I got it back. They are great and I would definitely recommend them.

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Returned Clean

My Experience

They had a good rating from the BBB and they were close. It was a good decision,they kept us informed. The work was great! Our car looks new Thank you!

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Returned Clean

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Very satisfied

Customer Service

Happy with the results and service

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Returned Clean

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My Experience

The whole team at Fix Auto was so great at communicating a timeline for our repairs, before and throughout the process. I really enjoyed working with Jason, as he was really kind, articulated everything in full detail, and just exemplified outstanding customer service. Their team impressed me by not just the quality, but by their speed, keeping me updated regularly. I would highly recommend!

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Reliable

Repair Quality

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Goood

Returned Clean

My Experience

I am very happy with my experience at Fix Auto Black Lake. Thank you so very much.

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Repair Quality

Very prompt and took great care with letting me know all the details.

Customer Service

Very prompt and took great care with letting me know all the details.

Returned Clean

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Excellent service, they were personal professional and communicated every step of the way Thank you fix auto for all you did

Customer Service

My Experience

The staff at this store are not only very welcoming, but also very knowledgeable and efficient. Anytime I need body work done I will be sure to return to this location, and I will be recommending them to anyone I know also looking for similar work to be done.

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Returned Clean

My Experience

I really appreciated the communication texts letting me know where you were at in the process.

My Experience

I had a very great experience with your establishment very welcoming very explanatory of what was going to be done. Very detail oriented very inviting. We’re very gracious when I came to pick up my vehicle. I would do business with you again.

Likely to Recommend

I would definitely recommend this shop too others if they need work done

Repair Quality

I am completely satisfied with the service I received, they were extremely inviting very explanatory of the steps that we’re gonna be done and taken on top of communication. I would definitely use their service again.

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Impressive!

Repair Quality

Good qoutes, good service and good quality!

Customer Service

Good qoutes, good service and excellent job!