Fix Auto Black Lake

4.9 (1,784reviews)
97%
3519 Black Lake Boulevard SW,  Tumwater,  WA  98512
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Black Lake can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Black Lake claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,784)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Paint matching, detailing, and thorough workmanship are frequently highlighted. Communication is a standout strength, with customers appreciating regular text updates throughout the repair process. Timeliness is another key positive, as many repairs were completed ahead of schedule. Staff friendliness, professionalism, and going above and beyond - such as detailing interiors without being asked - are frequently mentioned. A few customers noted areas for improvement, including more proactive communication on delays, occasional overspray issues, and missing parts or panels upon vehicle return, as shared directly in their feedback.
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"... attention to each customer quality mean the best Ive seen customer service is at 10." Read more
"I was blown away by the kindness and professionalism! I wont be going anywhere else."
"Everyone was so helpful, the work was done quickly, the price was right, and they went above and beyond."
"Process was smooth and exceeded my expectations."
"The staff at this store are not only very welcoming, but also very knowledgeable and efficient. Anytime I need body work done I will be sure to ..." Read more
"It was ready earlier than promised."
"Vehicle was delivered 4 days early and back before a weekend!"
"the fix date was 3 days earlier than estimated. Polite staff. No rush for my post repair inspection. ..." Read more
"Was done before expected."
"... customer service...they were professional and efficient..they finished earlier then anticipated...i would recommend them to anyone!" Read more
"Very communicative - I always knew where the guys were in the process of taking care of my car. Great thorough job was ..." Read more
"I really appreciated the communication texts letting me know where you were at in the process."
"... was fantastic! My only suggestioncomplaint was that I would have appreciated updates simple texts would be fine as to where we were at in the process & timeline ..." Read more
"Seamless repair, and the text updates from them are great. Did a great job on bringing my car to a pre accident ..." Read more
"Im happy with the repairs but it took a lot longer then they said and they didnt reach out to tell me I had to call them and get the information ..." Read more

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Dry good service and they did an amazing job.

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Returned Clean

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Very good service staff was very helpful

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I called twice between 8 and 8:30 a.m. There was no answer so I left a vm. I did not receive a return call. I had to call back. Otherwise, Jason’s customer service was excellent.

Returned Clean

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Great customer service. A+ work!

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They did an excellent job!

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For a short time, they lost our estimate!

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My Experience

Good communication, super nice staff that are always willing to help. Plus my truck looks great

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My Experience

Yes fix Auto is amazing thanks for all your hard work and getting my car looking better than when I brought it in

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My vehicle looks better than when I brought it in. Fix Auto did an awesome job!

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My Experience

Informative, accurate and pleasant.Good place to go for a needed repair. Good Job!

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My Experience

Jason and Nikole at Fix Auto were wonderful, they made my experience as seamless as possible and were very friendly and easy to work with. My car was so clean and shiny when I got it back. They are great and I would definitely recommend them.

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Returned Clean

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They had a good rating from the BBB and they were close. It was a good decision,they kept us informed. The work was great! Our car looks new Thank you!

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Returned Clean

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Very satisfied

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Happy with the results and service

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Returned Clean