Capital Collision Inc.

5.0 (7,774reviews)
99%
2104 Carriage Dr SW,  Olympia,  WA  98502
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Shop AssistantSparkles

In operation 33 years.

We have been providing excellent customer service to the South Sound area since 1976. We know repairing your car or truck is not something you were planning on and we do all we can to make your experience fast, easy and comfortable. Our state-of-the-art shop has 12,000 square feet of space with body shop bays, paint bays, and a mechanic available to help out with any needed repairs. We use PPG paint exclusively. PPG is known as the highest quality paint in the industry. And remember our excellent Lifetime Warranty is warranted throughout the United States. We look forward to making you another satisfied customer of Capital Collision Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Hyundai
I-Car
Jeep
Kia
Ram
Subaru
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Email

Reviews (7,774)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is also well-regarded, with many repairs completed ahead of schedule. A few customers noted minor delays due to parts availability or unexpected damage, though these were generally handled with transparency. Interior cleaning upon return was a pleasant and frequently mentioned bonus. Overall, customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Car looks better then when I acquired it, perfection is the exact word I would use, also the team was excellent to deal ..." Read more
"... how staff kept me informed throughout the process. The quality of the work was exceptional. Staff are courteous, professional, and skilled. I can confidently say I would recommend ..." Read more
"... always happy with the results at Capital Collision. The car always looks good as new and they clean it on the inside, too. I barely recognize it! See you next bumper!" Read more
"Excellence in scheduling, communication, service,completion and overall experience!!"
"Repair and paint job was beautiful, my car drives so much better, my car was nice and clean and smelled brand new! ..." Read more
"I was kept update during the whole process. It was ready a week earlier then promised."
"Over and above this part. I needed it a little earlier than what was expected, and you delivered in a perfect time."
"Informed me from start to finish. Even done earlier than expected."
"Texted me every few days with updates. It was ready earlier than expected. Loved that."
"Communication was great, and happy with how my car looks. It took 10 calendar days for my back hatch door to be painted."
"They keep their word when they say theyre gonna call you at a certain time its spot on every single time. They do a really great job."
"... Collision after this repair. From start to finish, with through communication and professional and friendly meetings - this has been hands down the best experience I have ever had with a body shop. Thank you!!" Read more
"Fantastic customer service, easy communication. I always felt so updated on everything without having to ask."
"Great communication as the repair process progressed. The quality of the work was excellent! A big Thumbs Up!"
"The communication was exceptional!"

My Experience

Larry was on his game. His communication was timely and accurate. I really appreciate his professionalism and candor. The whole team is great. Will return for any future body work needs and recommend 10/10

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

all was easy - great communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very helpful in every way I think them very much

Likely to Recommend

Repair Quality

Couldn’t ask for better customer service thank you very much

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was helpful, kind, and courteous. I love getting the text messages and reports on the car. I'm very satisfied and will recommend Capital collision to others.

My Experience

Likely to Recommend

Repair Quality

Unsure if related, but when I get to freeway speeds, a rattle in the general area of the repairs commences. I do not hear it at lower speeds. I will evaluate for a week or so and stop in for a consult if it persists. George

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve used Capital Collision lol unfortunately a few times always great service! They keep you informed throughout the entire process. It’s nice to get into my car and I don’t have to worry about settings and the car looks fantastic! Highly recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Kept well informed of progress

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely recommend.

Repair Quality

Excellent communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will sound their praises to the end of time. I am 100% satisfied and wouldn’t trust anyone else.

Repair Quality

I will never trust another auto repair company after learning how awesome Capital Collision does the work!

Customer Service

Friendly and helpful staff.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks great. I’m not in a position to drive a lot right now but for the few times I’ve used it, it seems fine.

Customer Service

Kevin has been great!

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Really nice, answered all the questions I had. I’ve never had to go through all this stuff for car repair before, so it was really stressful, but they helped me understand the process and kept me informed of all updates. They went above and beyond what I expected from them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 7,774

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