Lacey Collision Center

4.9 (11,360reviews)

97%

(360) 456-5400

1215 Carpenter Rd SE, Lacey, WA 98503

97%

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1215 Carpenter Rd SE
Lacey, WA 98503

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About Lacey Collision Center

See Photos

1215 Carpenter Rd SE
Lacey, WA 98503

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 50 years.

Lacey Collision Center is one of four locations. We specialize in all makes and models. We are a DRP for a number insurance company's so we handle any and all type of auto claims so give us a call. We can communicate by text and or email and message throughout the entire repair process ...

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Subaru

Tesla

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Website

Reviews (11,360)

Sort By:
Newest
Rating

9,769 Customers Rated

5 Stars

76.2% Complete

(8660)
4 Stars

5.9% Complete

(672)
3 Stars

1.4% Complete

(155)
2 Stars

1% Complete

(117)
1 Star

0.4% Complete

(43)
< 1 Star

1.1% Complete

(122)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting frequent updates via calls, texts, and an online portal throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness is another strong point, as many repairs were completed ahead of schedule. Customers also appreciate the vehicle cleaning service provided at pickup. A few customers noted areas for improvement directly from their feedback, including inconsistent proactive communication requiring them to initiate contact for updates, occasional repair delays, and isolated quality concerns such as missed repairs or cleanliness issues upon return.

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Service Quality
Timeliness
Communication

"Highly satisfied with the entire process and customer service provided by Lacey Collision Center. They kept us ..." Read more

"The shop did an amazing job replacing the rear bumper and making my car look brand new again."

"Lacey Collision employees are professional, courteous, personable, perfectionists. I always go back to them and recommend them to everyone ..." Read more

"Best experience Ever! Great experience from the front counter. Excellent communication and timely repair. Thoroughly ..." Read more

"... stage about what was happening with the repairs. Totally satisfied with the repairs that were done. And as a bonus, the car was returned washed and ..." Read more

"... texting about the progress on the repairs was so nice. My car was even finished 3 day ahead of schedule and that was so wonderful. I will highly recommend ..." Read more

"Nearly daily updates were sent me. The repairs were completed three days before promised. Everyone was considerate and informed me of the ..." Read more

"My vehicle repair was more than 7 days behind schedule. Now driving, the engine shuts down. Not acceptable."

"... collision center had great customer service. They constantly provide me with updates in regards to the status of my vehicle. Lastly, the estimate's turnaround ..." Read more

"... unfortunately, this has been the best of them all. I value communication through the process. Lacey Collision were on their game. Kept me informed all the way. Did great work. If ..." Read more

"... bad skin, a a tail light and a bumper installation. The communication at Lacey collision and the habitual lieing is completely unacceptable. I believe that Lacey collision will tell you anything ..." Read more

"My experience with Lacey collision has been horrible since day one. They lied to me continuously. I asked them to notify me upon date that they were going to possibly start working on the truck one to two day prior to as it was, my only primary means of transportation. The vehicle was still in excellent working condition. It had a minor dent in the rear passenger side panel of the bed. The receptionist lied to me and told me to bring it in and that they were gonna start working on it the very next day. Its sat for two weeks in the exact same spot until I went down to Lacey collision and talked to one of the managers at Lacey collision and at that point in time, they move the vehicle out of view of vision where I could not see it for another few days before it actually got into the technician to start the bodywork on it. I asked for communication along the way in regards to what was going on and what the timeframe would be on working on my vehicle. I got two phone calls and then after that the manager told me that it would be done on Tuesday afternoon or I could pick it up on a Tuesday evening four days later I was able to pick the vehicle up. I was told on initial estimation that it would take 2 weeks 3 weeks max to fix the damage on my vehicle as all it was was a bad skin, a a tail light and a bumper installation. The communication at Lacey collision and the habitual lieing is completely unacceptable. I believe that Lacey collision will tell you anything of how great they are to get you into the door, but then the habitual lieing will continue throughout your term of your vehicle. Youre vehiclebeing at their shop. 5 12 weeks it took to fix my truck. 2 12 week it sat on there lot doing nothing to it. I had know vehicle to drive. Lost lost of money. In those 2 12 week it sat there on there lot doing nothing. When I could have been driving it. It absolute bullshit. I give Lacey collision of one star ⭐️." Read less

"... still see missing paint from the foam. I felt like communication from the company only came after I requested a status." Read more

"Great customer service and communication from here. I dropped off my car knowing it'll be in good hands. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication