CARSTAR Premier Collision Olympia

4.9 (123reviews)
99%
2720 Martin Way E,  Olympia,  WA  98506
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Shop AssistantSparkles

In operation 6 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Olympia can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Olympia claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (123)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs left their vehicles looking brand new or even better than before. The team received high marks for professionalism, friendliness, and creating a welcoming atmosphere. Communication was a standout strength, with customers appreciating frequent text updates and proactive outreach throughout the repair process. Timeliness was also highlighted positively, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including appointment management, incomplete resets of vehicle sensors, and occasional delays due to parts availability, as mentioned directly in their feedback.
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"CarStar was great from start to finish in repairing my car. And they have great customer service skills as well!"
"Outstanding customer service, clear communication, quality repairs, and friendly front desk staff."
"... the first call to the final pickup was great. The repairs were completed as described and the paint matching was excellent. Hopefully I wont need the services after an accident ..." Read more
"My car looks brand new! The staff get over the top ratings for their professionalism and customer service."
"... shop. Bad appointment management. Other than that, Im happy with the repair on my car." Read more
"... care of my daughter whose car needed a repair and delivering the car back looking excellent and well ahead of schedule." Read more
"I got my car back much faster than quoted..1010"
"The company went above and beyond. Got the work done earlier than expected and did the extra percent of vacuuming out my trunk. Would highly recommend"
"They had to wait for parts. It was completed 2 days after the original date"
"Sensor wasnt reset so had to come back a second time 3 days later."
"Outstanding customer service and frequent updates, detailed pricing, timely and quality repairs. Very professional and ..." Read more
"Very friendly & efficient service and excellent at communicating and keeping their customers informed and updated during repair process."
"... friendly, and the car looks great now that its fixed. I got many helpful text along the way letting me know where they were in the process and I couldnt have ..." Read more
"Communication with me was great. And they dealt directly with State Farm. Each person at Carstar was friendly ..." Read more
"The team was very communicative and informative of the the whole process."

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My Experience

Great gob! Thanks !!!!

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Returned Clean

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Returned Clean

My Experience

This is the second time I've used CarStar auto repair after a vehicle accident. The staff is very professional, courteous, friendly, and respectful of your situation. The repair personnel are incredibly. The have done an amazing job in both accident repairs and in a very timely manner as well. The office staff keep you updated on the process of the repairs with text messages and call you as well when the repair is completed.

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Repair Quality

Repair was completed on time and I received communications with progress updates.

Customer Service

Personnel was friendly and made the process easy

My Experience

So far what I have noticed is my trim was not correctly replaced and my touch screen and buttons are now not properly working and my SRH is off. I will be calling Monday to further discuss. Thank you.

My Experience

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Repair Quality

Very happy

Customer Service

Great service

My Experience

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Repair Quality

Friendly people, great technical and customer service.

Customer Service

Friendly people, great technical and customer service.

Returned Clean

My Experience

My Experience

The car was like new. Friendly service and efficient. If we are ever needing body work we now know where to go.

Likely to Recommend

Good experience all around.

Repair Quality

The entire process from the first call to the final pickup was great. The repairs were completed as described and the paint matching was excellent. Hopefully I won’t need the services after an accident again but if I do this where I will go. True professionals.

Customer Service

Friendly and knowledgeable.

Returned Clean

My Experience

My bill says that there was 1,100 miles put on my car when it was in the shop just curious about that

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Repair Quality

The car took a little longer then what everyone thought but in the end it was a great job

Customer Service

Very helpful

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Repair Quality

I loved the car detailing on the inside! The outside looked great. The office staff kept me well informed of the process and updated me often. Thanks!

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My Experience

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My Experience

Return customer and super pleased with the customer service and friendliness of everyone in the office. Will be back- hopefully not too soon- and will refer my friends. Thank you

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Returned Clean

My Experience

Great communication. Great work, and Got the job done fast then originally said. Very good place highly recommend

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Definitely reccomend

Repair Quality

The company went above and beyond. Got the work done earlier than expected and did the extra percent of vacuuming out my trunk. Would highly recommend

Customer Service

Great communication

My Experience

My Experience

The team was very communicative and informative of the the whole process.

My Experience

Everyone was very friendly and attentive! Thank you for the vacuuming and wash of the car. It looks FABULOUS!!

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Customer Service

Returned Clean