CARSTAR Premier Collision Yelm

4.9 (204reviews)
97%
103 1st Street N,  Yelm,  WA  98597
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Shop AssistantSparkles

In operation 38 years, 30 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Yelm can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Yelm claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (204)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, frequent and transparent communication, and timely repairs often completed ahead of schedule. Many highlight the professionalism, friendliness, and attentiveness of the staff. Repair quality is frequently described as flawless, with perfect paint matches and attention to detail. Customers also appreciate the bonus of vehicles being thoroughly cleaned inside and out upon return. A few customers noted minor issues such as imperfect paint quality, a repair needing correction, or an unexpected price increase, reflecting areas customers feel could be improved for an even better experience.
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"... care of by you and its been an amazing experience. Quality of repairs and personnels professionalism are truly outstanding. I would not take my vehicles to anybody else. Thank ..." Read more
"Too bad there isnt an exceeds expectation button!"
"... excellent customer service and timely updates. The repairs were excellent and done in a timely fashion. The paint match was terrific. We are very pleased and impressed." Read more
"One small defect in the repair but the staffs ownership of the issue and their eagerness to address it make this a 10."
"On time and early than estimated!"
"2 days early and always letting me know updates"
"Estimate was a week, completed in 3 days."
"Amazing work and fast being in the military and getting my back as fast as they did was amazing"
"... was fantastic. Very communicative and professional. Even completed repairs ahead of schedule. Excellent work!" Read more
"Carstar kept me updated several times per week on the status on my vehicle until completion."
"The entire team was amazing. They kept in frequent communication letting me know what stage of repair my vehicle is in. They were very professional as ..." Read more
"I was so impressed at the level of communication and customer care that I experienced having my car repaired by Carstar. ..." Read more
"... only thing I would draw mention to would be that getting text messages on updates might to some feel great, but the other side is that to some it feels disconnected ..." Read more
"Excellent service, clear and constant communication and they did a wonderful job repairing my car."

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did and great job and they kept us informed every step of the way

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Repair Quality

Wonderful people and experience. Thank you

Customer Service

Returned Clean

My Experience

This is the second time we have used your business and we have been very happy with everything, start to finish !

Likely to Recommend

Repair Quality

All the electronics were messed up when I got the car back, but it looked brand new lol

Customer Service

Wonderful

Returned Clean

Likely to Recommend

Repair Quality

The only problem that I have with my repair is that the color of the bumper is slightly off barely almost not noticeable but is noticeable that is the only problem I have with my repair

Customer Service

They did an absolutely fantastic job keeping me updated on how long the repair was going to take as well as getting the rental car set up

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service fast & efficient & kept me updated every step of yhe way.They had my repairs done even ahead of schedule & when I picked up my vehicle she was clean & shiny inside & out. My husband even commented on how nice it looked when I got home. Definitely would recommend them for repairs. Thanks to all at CARSTAR

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Repair Quality

Always great service and works well with insurance. Very friendly people.

Customer Service

Great service!

My Experience

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Repair Quality

Customer Service

My Experience

Car looked great

Likely to Recommend

Repair Quality

Car looks great fast turn around

Customer Service

Returned Clean

My Experience

I was asked to bring the car in for repair by Kelsey Breiner, at a specified time. I brought our car in and Kelsey had a rent-a-car ready for me. We discussed the repairs and I left. Kelsey kept in touch throughout the repair duration via email. She said when repairs would be finished and the car was actually done two days early. Kelsey called and advised me it was ready. I came to the shop and dropped off the rental vehicle and looked at our Toyota with Kelsey. She walked me through the repairs. The car was flawless. The paint matched perfectly. Everything fit perfectly. The car was so detailed it looked like new. Very impressive. We went inside to the office and Kelsey gave me the paperwork and covered all the details. I left and drove our car home. A note of commendation: Kelsey Breiner was outstanding. Carstar's repair work is flawless. Kelsey and Carstar have taken automobile repair to a much higher level. Thank You. Thank You.

Likely to Recommend

We already have!

Repair Quality

The best!

Customer Service

If there was a 15 I would give Kelsey that at least. She covered everything and the shop's work was spot on. Perfect color match. Perfect fit and finish.

Returned Clean

My Experience

Carstar made the experience very easy. Everyone was very professional and I appreciated the messaging that I received during the entire process. My car looks and smells amazing. Thank you for the fantastic service!

Likely to Recommend

I definitely will and have recommended carstar

Repair Quality

I had a great experience! My car looks great and all of my expectations were fulfilled. Thank you!

Customer Service

I had a great experience. The customer service was fantastic. Everything that I requested was completed. My car was clean and the inside smelled nice and clean.

Returned Clean

My Experience

This was my second vehicle that has been taken care of by you and it’s been an amazing experience. Quality of repairs and personnel’s professionalism are truly outstanding. I would not take my vehicles to anybody else. Thank you all so much it is greatly appreciated.

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Customer Service

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Customer Service

they went above and beyond- not only did i get a clean exterior back, they also detailed the inside- it looked amazing! kelsey was also very friendly and hilarious

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Very friendly, and very good at getting and giving information

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience