CARSTAR Premier Collision Yelm

4.9 (180reviews)
97%
103 1st Street N,  Yelm,  WA  98597
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Shop AssistantSparkles

In operation 38 years, 30 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Yelm can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Yelm claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (180)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, frequent and transparent communication, and repairs completed ahead of schedule. Many highlighted that vehicles were returned cleaner than dropped off, reflecting exceptional attention to detail. Repair quality was widely celebrated, with customers noting flawless paint matches and results that made cars look brand new. A few customers noted minor issues such as small defects or unexpected price changes, but these were largely resolved promptly and professionally per customer accounts. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... were clear imperfections within the repair area. The finished paint on a OE replacement bump was poor and could see sanding scratches and polish marks. This is not the same quality Ive ..." Read more
"... time and had the repairs completed in just 10 days. Paint job was a perfect match, and now my family can put this accident behind us." Read more
"Such friendly service! The car was repaired quickly and looks great! We are very happy with Carstar! 🥰"
"... explaining everything, comfortable to be with, and the finished work is perfect." Read more
"Amazing customer experience and a job perfectly executed. Going the extra mile is something I will never forget. ..." Read more
"... was fantastic. Very communicative and professional. Even completed repairs ahead of schedule. Excellent work!" Read more
"You all made it so easy to get my car repaired and even had it finished before the estimated time. I will always recommend you to anyone who needs ..." Read more
"The team of CarStar in Yelm are superb! They got my vehicle restored faster than anticipated. They were very communicative along the way. And ..." Read more
"The truck was ready before the stated date but work was poor and the repaired could be clearing seen in the sunlight."
"... provided excellent customer service and timely updates. The repairs were excellent and done in a timely fashion. The paint match was terrific. We are very pleased ..." Read more
"I was so impressed at the level of communication and customer care that I experienced having my car repaired by Carstar. ..." Read more
"Carstar kept me updated several times per week on the status on my vehicle until completion."
"... on the progress easy and visually understandable. They let me know every day, but also didn't spam me with unnecessary updates and communications." Read more
"... only thing I would draw mention to would be that getting text messages on updates might to some feel great, but the other side is that to some it feels disconnected and a little uncomfortableimpersonal especially I ..." Read more
"... they would keep me updated with repair progress. I received 3 updates per week, and the repairs were finished earlier than expected. My car looked like new when I picked it up, the ..." Read more

My Experience

The staff has been prompt in assessing the visible damage and then assessing the damage you couldn’t see. They kept me posted of their progress for the repair. The car was beautifully detailed (even better than the professional detailed I had paid)! They also ensured I knew how to care for my car over the next 30-90 days. Love 💕 this place!

Likely to Recommend

They are the best! From initial assessment to completion, they were attentive to me and especially my car, to ensure the integrity of my car was just as good, if not better than before the wreck.

Repair Quality

Too bad there isn’t an exceeds expectation button!

Customer Service

Again exceeded my expectations!

Returned Clean

My Experience

They kept me posted on how things were going.

My Experience

Staff was very friendly

Likely to Recommend

Repair Quality

Customer Service

My Experience

Nice ppl

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

the staff wad very helpful and they were fast about getting me in and the job done a big thank you to all of NVthem

Likely to Recommend

they did good work and was fast

Repair Quality

where they painted the hood looks great.

Customer Service

staff was friendly and helpful

Returned Clean

My Experience

I appreciated the ease of the entire process with the rental car and the truck repair. Also, the updates were helpful. The end result with my truck- it looks great! Thank you!

Likely to Recommend

Repair Quality

Easy to work with and able to accommodate my requests.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Kelsey made me feel like I was in good hands and that my vehicle would be fixed factory new. She updated me through the process and let me know the expected pick up date. The repairs were excellent and so was the customer service. If I need a car repair shop in the future, I’ll be using Carstar!!

Customer Service

My Experience

I was so impressed at the level of communication and customer care that I experienced having my car repaired by Carstar. I will highly recommend anyone come here for damage repairs and am 100% satisfied with not only my repairs, but the service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very nice and in touch with me the entire time. Stephanie went above and beyond to keep me informed and stayed late so I could pick up my car before the weekend. My car was clean and ready to go. Thank you!

Likely to Recommend

Repair Quality

Stephanie was wonderful. She kept me informed of the progress of my repair and even stayed late for me to pick up my car before the weekend.

Customer Service

Stephanie is the best!

My Experience

Very professional, polite,friendly and fast quality work thanks for great service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Always kept us informed how the repairs were going. Never had any problems with any of the repairs. We have had your team repair our cars a couple of times

Likely to Recommend

Repair Quality

Customer Service

Very easy to work with

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You got my car fixed as soon as you could after the parts came in . I’m very pleased Thank you