CARSTAR Hi-Tech Eastside

4.9 (1,365reviews)
98%
702 E 64th St,  Tacoma,  WA  98404
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Shop AssistantSparkles

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Hi-Tech Eastside can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Hi-Tech Eastside claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,365)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team received high marks for keeping customers informed throughout the repair process via timely updates, photos, and proactive communication with insurance companies. Timeliness was a recurring highlight, with several customers noting their vehicles were completed ahead of schedule. The friendly, professional, and accommodating nature of the staff was frequently celebrated, with many customers expressing they would return and refer family and friends. A few customers noted areas for improvement, including occasional lack of repair status updates, minor paint touch-up needs, and instances of unintended damage to vehicle components during repairs - all points raised directly by customers in their feedback.
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"My car looks better than when I got it! The communication was great and everyone was thorough ..." Read more
"Your company did an outstanding job repairing my bumper and the front office staff was friendly and efficient."
"... people at Carstar 702 E 64th St Tacoma WA 98404, they work extremely irresponsibly. I told the person who received my application three ..." Read more
"The guys down at the east side CARSTAR did an excellent job with the repair of my bumper. It Was the first accident I have been in to which ..." Read more
"... been extremely accommodating and helpful and the body work and paint that they completed for me is absolutely spot on!" Read more
"It was ready early."
"Vehicle was completed very quickly."
"Much faster completion than I expected"
"one day ahead of schedule"
"... best quality and condition before I picked it up. They were insanely quick with filling me in on steps and details and communicating with insurance. My ..." Read more
"My car looks better than when I got it! The communication was great and everyone was thorough and quick in making sure my car was in the best quality ..." Read more
"No updates at all on repair process, damaged my rear parking sensors. Don't mess up other parts when you're ..." Read more
"I appreciated the informative text system."
"... transition of the rental car and drop off super simple. Kept me in the loop over the entire process and made sure everything worked accordingly." Read more
"The team kept me in the loop of progress from the beginning. The cleaned and vacuumed my car better than I could've ..." Read more

Likely to Recommend

Repair Quality

Well spoken with my Transaction.

Customer Service

Carried them selfs very good.out standing.

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Repair Quality

They gave a quick accurate estimate, had the deductible corrected, communicated status well and finished on schedule.

Customer Service

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Repair Quality

Everything went exactly as they said it would. I appreciated them contacting me and being flexible about my schedule.

Customer Service

Returned Clean

My Experience

I think the guys did a great job. And they did it in a timely manner. That is the key

Likely to Recommend

Repair Quality

, did a great job and they also helped me with my insurance company. Get things going.

Customer Service

They did a great job, did it in a timely manner? Also helped me with my insurance.

Likely to Recommend

Repair Quality

thank you for doing a great job repairing my Mazda.Zack was also very helpful in working with me stay within my budget I truly appreciate everything thank you again I highly recommend this company.

Customer Service

Returned Clean

Likely to Recommend

the best

Repair Quality

Outstanding support and results.

Customer Service

the best customer service.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I had a rosary in my car which got broken in the process but I understand that if I didn’t want it broken then I should’ve grab it but still it happened

Customer Service

Likely to Recommend

Repair Quality

I am very happy with customer service that you had given me and work was great thank you for your work

Customer Service

Returned Clean

Likely to Recommend

Highly recommend

Repair Quality

Outstanding service

Customer Service

Keep customer informed.

Returned Clean

Likely to Recommend

The folks there were so nice πŸ‘.!

Repair Quality

I will have to take it back, the clear coat is bubbled under passengers door handle. So glad Vac told me that if anything isn’t just right to come back they will take care of it.

Customer Service

Vac was very easy to work with. Each time I needed something from my vehicle, that I had forgotten to get out before I left my car with them, they would not only get for me but bring it to me before I could get out of the rental.

Likely to Recommend

Very friendly and informative

Repair Quality

The car looks great. They did a good job.

Customer Service

Likely to Recommend

Repair Quality

Hi-Tech CARSTAR Eastside has earned a 10 and my loyalty. Zach and the team do amazing work and they treat you like a real person. No BS from these guys. They respected my time, my schedule, and made it too easy for my dad to help drop/pick up my Subaru. I recommend this location to family and friends.

Customer Service

Returned Clean

Likely to Recommend

No coments

Repair Quality

Good repair

Customer Service

N/0πŸ‘ŒπŸ‘ŒπŸ‘ŒπŸ‘πŸ‘

Returned Clean

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Repair Quality

Great service

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I'm actually only halfway through my repair experience but so far the representatives from Carstar have been extremely accommodating and helpful and the body work and paint that they completed for me is absolutely spot on!

Customer Service

Returned Clean