Caliber - Puyallup - Canyon Road

4.8 (4,716reviews)
96%
8312 Canyon Rd E,  Puyallup,  WA  98372
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
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Reviews (4,716)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process. Timeliness was another major strength, as many customers noted their vehicles were completed ahead of the estimated schedule. A few customers mentioned areas for improvement directly in their feedback, including occasional delays due to parts ordering issues, inconsistent communication in isolated cases, and minor fit-and-finish concerns upon pickup. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... process. The repairs were completed on time, and my vehicle looks as good as new. Their attention to detail and commitment to customer satisfaction really stood ..." Read more
"Caliber far exceeded any of my expectations. They were polite and professional and communicated ..." Read more
"... and did the actual repairs of my car did amazing. They even found another issue that wasnt in the initial tour that I didnt notice and fixed that too. They also ..." Read more
"Everything has been superb! It's such a refreshing change as it seems that many companies have let customer ..." Read more
"... car back so much faster than I was expecting. And the work done on my car was amazing! They were able to make my baby look new again without having to do anything ..." Read more
"... impressed with how quickly my car was repaired and it was finished 3 days ahead of estimated time." Read more
"... initial tour that I didnt notice and fixed that too. They also completed it 4 days ahead of schedule. The receptionist or the person at the front was also ..." Read more
"... organized and helpful. Great communication and the work was completed several days before they originally estimated. Work was top quality." Read more
"... that day and was told they were waiting on a part. I received a test after closing at 5:34 saying the car was ready. I couldnt pick up because they were closed. I had ..." Read more
"For a couple of simple repairs it took 3 and 12 weeks, because they ordered the wrong part and they already had the truck for almost 2 weeks."
"Every day and often multiple times a day, we received updates. We were well informed."
"They always kept me up to date and explained everything throughly answering every question I had. I will definitely ..." Read more
"Absolutely. The daily text messages were informative and meaningful."
"... expectations. They completed the repairs ahead of schedule, kept me informed throughout the process, and delivered excellent workmanship. The staff was professional, ..." Read more
"Communication was on point kept me in the loop throughout the whole entire repair and every time I called inquiring with any questions ..." Read more

My Experience

Great communication, very nice and courteous staff and Skylar was great to work with!

My Experience

My Experience

Was totally happy with styles professionalism, customer service, kept me updated and informed. Also completed my repairs in awesome time. Even before estimated time line. Work was awesome. I would recommend everyone i know to you establishment. Great work. Couldn't have asked a better business to do my repairs and would come back again if I need work done.

Likely to Recommend

Like my 1st statement , family, friends and fellow associates, (military comrades) and I would come back if I need work done no question

Repair Quality

Well all I can say is the company is representatives, and workers are what the standard should be for all repair companies should be expected to be. I would like to say i am very skeptical on collision repair companies in which I have bad experiences with a couple, poor work, late work, missed estimate dates of completion. But this company met, and exceeded all these, perfect work, excellent customer service, repaired my truck way before expected completion date way before. Was totally happy, and surprised. I would with out a dought recommend family friend and associates to this location. Thank you.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for the incredible, fast service and for returning my car in beautiful condition!

My Experience

Well actually Debbie Karpiak is the Owner but John is my husband Ian extremely happy with the results

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good finish the job ahead of time

Customer Service

Nice to talk to walk you to the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sky was really clear about expectations. Time frame and satisfaction. Kind and knowledgeable

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, Professional, & Thorough. TY

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had to get my bumper replaced and my car looks so good! Everything came out great and I’m really happy with the work you guys did. Justin was great to work with and very professional! He always kept me updated on the progress of my car, which I really appreciated. Thank you Justin and the Caliber Collision team!

My Experience

You guys are amazing!! My truck looked better than it did, when it was new. Thank you.

My Experience

Ive always taken my cars to Caliber Collison. They have an excellent staff who go beyond to make things right. Excellence always. Thanks again for all you do for our service members and their families.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Like new.

Customer Service

From the front office to the customer rep I was very happy with their professionalism.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Austin did a great job in explaining everything that was repaired

Customer Service

Vanessa (front desk) was always professional and great at keeping me informed with updates.

Kept me Informed?

Yes

Ready on Time?

No

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