Caliber - Puyallup - Canyon Road

4.8 (4,725reviews)

96%

(253) 531-4323

8312 Canyon Rd E, Puyallup, WA 98372

96%

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8312 Canyon Rd E
Puyallup, WA 98372

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About Caliber - Puyallup - Canyon Road

See Photos

8312 Canyon Rd E
Puyallup, WA 98372

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

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Website

Reviews (4,725)

Sort By:
Newest
Rating

3,922 Customers Rated

5 Stars

72.4% Complete

(3420)
4 Stars

5.8% Complete

(276)
3 Stars

2% Complete

(96)
2 Stars

1% Complete

(46)
1 Star

0.4% Complete

(19)
< 1 Star

1.4% Complete

(65)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, like new, and exceeding expectations. The team received high marks for proactive and transparent communication, including regular text and phone updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with many customers noting their vehicles were completed ahead of schedule, sometimes days or even a week early. Staff professionalism, friendliness, and attention to detail - including complimentary interior cleaning - were frequently highlighted as unexpected but deeply appreciated touches. A small number of customers noted areas for improvement, including inconsistent communication in certain cases, parts-related delays, and occasional fit-and-finish concerns upon pickup, as shared directly in their feedback.

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Service Quality
Timeliness
Communication

"... kept me updated throughout the repair process. The repairs were completed on time, and my vehicle looks as good as new. Their attention to detail and commitment to customer ..." Read more

"Caliber far exceeded any of my expectations. They were polite and professional and communicated ..." Read more

"Everything has been superb! It's such a refreshing change as it seems that many companies have let customer ..." Read more

"Caliber Collision exceeded my expectations. They completed the repairs ahead of schedule, kept me informed throughout the process, and delivered excellent workmanship. ..." Read more

"... completed several days before they originally estimated. Work was top quality." Read more

"... impressed with how quickly my car was repaired and it was finished 3 days ahead of estimated time." Read more

"... initial tour that I didnt notice and fixed that too. They also completed it 4 days ahead of schedule. The receptionist or the person at the front was also ..." Read more

"7 days earlier than promised!"

"... ready. I couldnt pick up because they were closed. I had to pay for an extra 3 days of a rental car out of pocket because of this. Its not realistic to have someone ..." Read more

"for the simple fixes on my truck it took over 3 weeks to get it fixed."

"... pick up my car until the next day. I appreciate the daily text updates so there were no surprises and I could arrange my schedule for a seemless pick ..." Read more

"They always kept me up to date and explained everything throughly answering every question I had. I will definitely ..." Read more

"Communication was on point kept me in the loop throughout the whole entire repair and every time I called inquiring with any questions ..." Read more

"I was told I would receive a text msg every two days and I didn't receive any. I had to call to get updates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... kept me updated throughout the repair process. The repairs were completed on time, and my vehicle looks as good as new. Their attention to detail and commitment to customer ..." Read more

"Caliber far exceeded any of my expectations. They were polite and professional and communicated ..." Read more

"Everything has been superb! It's such a refreshing change as it seems that many companies have let customer ..." Read more

"Caliber Collision exceeded my expectations. They completed the repairs ahead of schedule, kept me informed throughout the process, and delivered excellent workmanship. ..." Read more

"... completed several days before they originally estimated. Work was top quality." Read more

"... impressed with how quickly my car was repaired and it was finished 3 days ahead of estimated time." Read more

"... initial tour that I didnt notice and fixed that too. They also completed it 4 days ahead of schedule. The receptionist or the person at the front was also ..." Read more

"7 days earlier than promised!"

"... ready. I couldnt pick up because they were closed. I had to pay for an extra 3 days of a rental car out of pocket because of this. Its not realistic to have someone ..." Read more

"for the simple fixes on my truck it took over 3 weeks to get it fixed."

"... pick up my car until the next day. I appreciate the daily text updates so there were no surprises and I could arrange my schedule for a seemless pick ..." Read more

"They always kept me up to date and explained everything throughly answering every question I had. I will definitely ..." Read more

"Communication was on point kept me in the loop throughout the whole entire repair and every time I called inquiring with any questions ..." Read more

"I was told I would receive a text msg every two days and I didn't receive any. I had to call to get updates."

Damian (Kia owner) reviewed 9/2/26

Awesome job

Eliana (Toyota owner) reviewed 9/2/26

Sherri (Honda owner) reviewed 9/1/26

I was treated like I was a family member with nothing but the Best! My looks brand new runs great Justin Arnold was like a brother making me feel everything was going to be okay and it was He kept me informed from being to end I would recommend this Caliber Collision to all.

Lonnie (Chevrolet owner) reviewed 8/31/26

Repairs look great, and willing to answer all questions now and in the future, if any arise!

Great work!

Sharon (Hyundai owner) reviewed 8/31/26

Pheap (Lexus owner) reviewed 8/31/26

I appreciated your excellent work.

Frank (Toyota owner) reviewed 8/31/26

No question. As I said, they are the best!

See my previous comment. What more can I say? They’re the best!

Great people! Really excellent work! My RAV4 looks like new again. Caliber is Awesome!! I recommend them most highly.

Alice (Subaru owner) reviewed 8/31/26

Alvin (Toyota owner) reviewed 8/31/26

Great communication, very nice and courteous staff and Skylar was great to work with!

Great and fast service

Everyone is so helpful and they care of you

Natalie (Honda owner) reviewed 8/31/26

Alisha (GMC owner) reviewed 8/31/26

John (Ford owner) reviewed 8/28/26

Well actually Debbie Karpiak is the Owner but John is my husband Ian extremely happy with the results

James (GMC owner) reviewed 8/27/26

Was totally happy with styles professionalism, customer service, kept me updated and informed. Also completed my repairs in awesome time. Even before estimated time line. Work was awesome. I would recommend everyone i know to you establishment. Great work. Couldn't have asked a better business to do my repairs and would come back again if I need work done.

Like my 1st statement , family, friends and fellow associates, (military comrades) and I would come back if I need work done no question

Well all I can say is the company is representatives, and workers are what the standard should be for all repair companies should be expected to be. I would like to say i am very skeptical on collision repair companies in which I have bad experiences with a couple, poor work, late work, missed estimate dates of completion. But this company met, and exceeded all these, perfect work, excellent customer service, repaired my truck way before expected completion date way before. Was totally happy, and surprised. I would with out a dought recommend family friend and associates to this location. Thank you.

Excellent

Deanna (Mazda owner) reviewed 8/26/26

Thank you so much for the incredible, fast service and for returning my car in beautiful condition!

Ross (Ford owner) reviewed 8/26/26

Paula (Chevrolet owner) reviewed 8/26/26

Terri (Mazda owner) reviewed 8/26/26

Great service!

Jobier (Toyota owner) reviewed 8/24/26

Good finish the job ahead of time

Nice to talk to walk you to the process

Maria Esther (Chevrolet owner) reviewed 8/24/26

Sky was really clear about expectations. Time frame and satisfaction. Kind and knowledgeable

Linda (Honda owner) reviewed 8/24/26

Friendly, Professional, & Thorough. TY

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Caliber - Puyallup - Canyon Road

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Puyallup - Canyon Road

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,725)

3,922 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?