Caliber - Auburn Wa

4.9 (1,597reviews)
97%
2220 Auburn Way North,  Auburn,  WA  98002

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,597)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team received high marks for outstanding communication, providing frequent text and phone updates throughout the repair process. Timeliness was a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing surprised and delighted many customers. A small number of customers noted occasional delays due to parts availability and, in isolated cases, concerns about repair quality and communication, as mentioned directly in their feedback. Overall, the experience was described as seamless, professional, and customer-focused, with many customers expressing intent to return and recommend the shop to others.
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"Excellent customer service, fix my car like it was never in an accident, kept me in the loop every step of the way. My car ..." Read more
"Repairs of my vehicle were done quickly and to my complete satisfaction. The communication along the way was exceptional."
"... and supportive and empathetic towards my situation. You would never know my car was repaired they did such a great job. Can not say thank you enough to the team for helping ..." Read more
"They went above and beyond. Even repaired minor cosmetic blemishes not apart of the accident!"
"Yall painted the parts that needed replacing the wrong color, along with scratching my car"
"My vehicle was repaired earlier than expected. This was so appreciated since it was right before ..." Read more
"... but this one is by far and away the best And then the car was done two days early." Read more
"... The whole team from start to finish was incredible. They pushed my car up on the schedule to get done and they were way faster than I expected. And they ..." Read more
"I got it a day early and was so excited!"
"it was delayed 4 times"
"... were done quickly and to my complete satisfaction. The communication along the way was exceptional." Read more
"Amazing communication from the beginning to the end! Walked me throughout what was happening and next ..." Read more
"I liked that I got text updates, everyone I dealt with was very friendly, helpful and just very pleasant ..." Read more
"... with Caliber Collision in Auburn was excellent. The team kept me informed throughout the entire repair process, communicated clearly, and made everything smooth ..." Read more
"And communication through the process"

My Experience

Truly the best experience in repair shops I’ve experienced. Cannot recommend them more highly.

Likely to Recommend

Repair Quality

Customer Service

One of the best experiences I have ever had with a repair. Great communication, superb service and exceptional result.

My Experience

I’m honestly so impressed with how quickly they worked on my Honda! I thought it was going to take more than two weeks, but I dropped my car off last Wednesday and was able to pick it up this Tuesday. They kept me updated throughout the entire process and communicated with me every day about my car and the progress. I really appreciated how responsive and professional they were. The whole process was smooth and stress-free. Thank you for taking such great care of my car and getting it back to me so quickly! I definitely recommend them!

My Experience

Highly recommend. Made temporary repairs to my vehicle so it was drivable when I got the estimate. Repair work was very well done and I am completely satisfied. This is the second repair they have done for me and I wouldn’t hesitate to recommend to anyone.

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Returned Clean

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Repair Quality

My car is running great and looks new. Thanks for all the hard work!

Customer Service

Returned Clean

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Customer Service

Mike was very friendly and had great customer service.

My Experience

Thank you for taking care of the repairs for us and getting us back on the road.

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Returned Clean

My Experience

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Great experience

My Experience

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My Experience

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Repair Quality

Unfortunately my car was delayed 4 times due to an outside vendor. The first time may have been avoided if the quality check was done earlier. Finding bubbles in the clear coat the day it was supposed to go to have the mylar put on slowed down the process.

Customer Service

While there were delays, Michael did do a good job updating me and there was always a follow up text that had a link to see when my car was scheduled to be done.

Returned Clean

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From start to finish, these guys were great!

Customer Service

These guys are great

Returned Clean

My Experience

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Returned Clean

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Repair Quality

I am extremely satisfied with this repair. It looks great. The car was ready as promised, right on time. Thanks for a job well done!

Customer Service

The personnel were all great! Helpful, and all my question were answered.

Returned Clean

My Experience

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Returned Clean

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I have already told numerous people that I highly recommend this location in Auburn.

Repair Quality

All the people I dealt with were awesome. I did not like dealing with the people I had to talk to when I didn't dial the direct line.

Customer Service

Completely satisfied everyone that worked there.

Returned Clean

My Experience

First time I ever take a car to any repair shop and I was more than pleased with the work caliber collision provided customer service was a 10/10 quick with updates and straight forward didn’t beat around the bush and the car came out perfect r

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My Experience

I expected the best and I got it, only I got out faster than expected. Thank you!!

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Customer Service

Quality and accuracy is excellent. I’ve been to other Caliber dealers, but this one is by far and away the best And then the car was done two days early.

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Customer Service