Caliber - Auburn Wa

4.9 (1,573reviews)
98%
2220 Auburn Way North,  Auburn,  WA  98002
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,573)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. A recurring positive surprise noted by customers is the complimentary interior and exterior detailing. The team is frequently commended for keeping customers informed at every step through regular updates. A few customers mentioned minor concerns such as paint quality issues, overspray, and a missing personal item, reflecting areas where customers felt improvements could be made.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service, fix my car like it was never in an accident, kept me in the loop every step of the way. My car ..." Read more
"excellent customer service great knowledge during a stressful time felt taken care of and they did an amazing job fixing my car and made ..." Read more
"... super accommodating and repairs were fairly quick. They did an outstanding job on my repairs. The customer service was excellent as well!" Read more
"Caliber Collision, you guys are amazing! You did an excellent job on my vehicle. I really appreciate your work and communication ..." Read more
"... and supportive and empathetic towards my situation. You would never know my car was repaired they did such a great job. Can not say thank you enough to the team for helping ..." Read more
"My vehicle was repaired earlier than expected. This was so appreciated since it was right before ..." Read more
"... pushed my car up on the schedule to get done and they were way faster than I expected. And they fully detailed my car before I got it back. ..." Read more
"Very good communication and was finished on time. Even though there was some delays, all parts. Which ..." Read more
"My vehicle was ready a few days before the estimated pickup date"
"Done early and excellent service! Did a fantastic job."
"The staff of Caliber Collision were professional, great at communicating the progress on the repair of my vehicle, and worked quickly to get my vehicle back to me ..." Read more
"Every step of the way they let me know that things were happening when it was gonna happen and that we were still on ..." Read more
"Amazing communication from the beginning to the end! Walked me throughout what was happening and next ..." Read more
"I was kept up to date daily on my vehicle status, which I have not seen anyplace else."
"Fantastic communication, very clear next steps, and friendly staff."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent repair, looks better than it did before the accident.

Customer Service

Mike and team did a great job of keeping me informed promptly and even were accommodating when I couldn't pick up the car ready on Friday until Monday, they even kept it inside. Excellent service, very appreciated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike did such a fantastic job! My car looks brand new. It was vandalized and that is what brought me to Caliber. And Caliber took the time to walk me through every step of the process. Thank you and I am so appreciative of your hard work.

Likely to Recommend

Repair Quality

Customer Service

Caliber is the best. Mike gave exceptional service through the whole process. I'm so glad we went there.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, repairs were done sooner than expected

My Experience

What a fantastic team! Each interaction was friendly, informational and my car looked great upon completion, done ahead of schedule Thank you

Likely to Recommend

Highly recommended

Repair Quality

Fantastic!

Customer Service

Great Team! Friendly and informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Yall painted the parts that needed replacing the wrong color, along with scratching my car

Customer Service

Mike was rude, and gaslit me into thinking i was wrong horrible costumer service very condensending and racist.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Caliber Collision, you guys are amazing! You did an excellent job on my vehicle. I really appreciate your work and communication while you were working on it; you kept me informed about every step of the process right up to the end. I am truly grateful—it was and is a great pleasure dealing with people like you.

Customer Service

Caliber Collision, you guys are amazing! You did an excellent job on my vehicle. I really appreciate your work and communication while you were working on it; you kept me informed about every step of the process right up to the end. I am truly grateful—it was and is a great pleasure dealing with people like you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Exceptional service all around and worth every penny.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job! Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You kept me informed along the way and even though there was a delay returning my car., it was done in a timely manner. You were always respectful,too.

Likely to Recommend

Repair Quality

While the return date was delayed for a few days, the car looks like new. Caliber kept me informed of progress throughout the repairs.

Customer Service

Always friendly and respectful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing communication from the beginning to the end! Walked me throughout what was happening and next steps. Professional, great quality, and my car was delivered before the stimated date. Thank you!

My Experience

Mike was really nice, got the car repaired earlier than expected and was super nice walking me through the process and what they need to do for the repair.

My Experience

Professional staff very pleased with the service I received from Mike and team

Likely to Recommend

Repair Quality

Customer Service

I already sent the review

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are well done your job. I can give you five stars. Thanks

My Experience

Likely to Recommend

Travis and Mike were great to work with.

Repair Quality

Customer Service

Very helpful and efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied with repair and completed in record time😊

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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