Caliber - Covington Wa

4.9 (2,435reviews)
98%
27222 Covington Way,  Covington,  WA  98042

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,435)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members providing outstanding communication through regular updates via text, phone, and email throughout the repair process. The quality of repairs is highly regarded, with many customers noting their vehicles look like new or better than before. Timeliness is a major strength, with numerous repairs completed ahead of schedule. Customers appreciate the thorough cleaning and detailing of vehicles upon completion. The professional, friendly, and knowledgeable staff create a stress-free experience, with many customers expressing they would return and recommend the shop to others. Some minor improvement areas mentioned include occasional communication delays and rare instances of incomplete repairs requiring return visits.
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"The staff made it seamless and very convenient to bring my car in and get my rental all in the same ..." Read more
"Excellent repair, feels like new again. Thanks so much!"
"Great communication, fast repair and a great team to work with. Really felt no worries and completely ..." Read more
"What can I say — Very impressed. Awesome workmanship."
"Done three days ahead of schedule!"
"It was ready earlier than planned."
"Much earlier"
"Right on time as promised. Very impressive"
"Amazing job on the car. Great communication, finished before the previous scheduled pick-up date, vacuumed and washed my car. Looks good as new!"
"She provided helpful details on the scope and estimate for the repairs required, regular updates on the ..." Read more
"Repairs were quick and easy, with frequent communication from the team without bombarding me. Ive used Caliber before and definitely plan to ..." Read more
"This is a 12. They were right on target, always keeping me informed of the status of my vehicle every other ..." Read more
"Lots of updates every step of the way!"
"yes-constant emails !"

My Experience

Good job. Just make sure you don’t bill my insurance as I paid for the work thank you

My Experience

Superb customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Doing good job.

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Repair Quality

Good job

Customer Service

Doing good job

My Experience

Quick. Excellent communication. Car looks great. LOVE the condition she came back in. Thank you!

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My Experience

Jen, was great at keeping me informed on the progress. Chris did an awesome job on the paint.

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Repair Quality

Customer Service

My Experience

I did a lot of talking to friends about you! It was a good experience, the best was: you answer your phones! I am 88 years old and I get tired of AI answers and companies that put their jobs unto customers(self check out in Supermarkets, self check in at airlines etc.) Thanks for a good experience.Margarete

My Experience

I was looking for a shop to fix some paint and clear coat damage on a used car I had just bought, and Caliber came highly recommended. Jaedon was fantastic, and everyone I interacted with was kind, helpful, and genuinely seemed to care. They made what could've been a stressful situation feel easy. Hopefully I won't need their services again anytime soon, but if I do, they'll be my first call.

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

The staff was amazing and the customer service was great!!

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Returned Clean

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Returned Clean

My Experience

Jaedon was super helpful throughout the process, she kept me updated at all times and my car was done on time, great work

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Repair Quality

Top notch, excellent customer service!

Customer Service

Amazing customer service. Very responsive and gave informative updates that were very helpful!

Returned Clean

My Experience

Two thumbs up! Everything was smooth, professional and as promised. Rich kept me informed and aware of the progress!

My Experience

the staff took great care of me and my car

Likely to Recommend

Repair Quality

Customer Service

keep me informed and updated always polite and friendly

Returned Clean

My Experience

Very good explanations, updates and helpfulness throughout.

My Experience

I really appreciated frequent updates along with the repair being completed earlier than projected. Thank you!

Likely to Recommend

Repair Quality

Customer Service