Gerber Collision & Glass - Lakewood (WA)

4.9 (2,844reviews)
98%
4001 100th St SW,  Lakewood,  WA  98499
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In operation 85 years.

Gerber Collision & Glass - Lakewood offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,844)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including inconsistent follow-through on promised updates and occasional issues with loose parts or unresolved repairs upon vehicle return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... details I wasnt expecting, which really stood out. Customer service, craftsmanship, and honesty like this are hard to find. If you need collision repair and want it done right, ..." Read more
"... texted all the progress happening to my car. And the repair work was done quickly, efficiently, and looked AMAZING. My insurance, as well as the insurance Co. Of the ..." Read more
"Excellent communication every step along the way with the repair process Im very satisfied with the work that was done"
"Kind and Professional service, repaired my vehicle in a timely manner, and kept me posted on the progress of repairs."
"Gerber collision and glass shop is the best, they did marvelous work on my toyota rav 4, i thought they had actually given me a new car, ..." Read more
"... Optima after it sustained front and rear damage, and they even finished sooner than promised. They went above and beyond in every way—my car looks as good as new again! Thanks, ..." Read more
"My vehicle was done before the original estimated pick up date."
"It was done a few days earlier."
"Amazing service and great communication overall great experience"
"It seemed to take much longer than it has in the past for me to get an estimate. Also seem to take longer ..." Read more
"... that wasn't answered when I dropped the car off. Updates were informative. Office staff was informed and very helpful and inviting. In my opinion, your company went above ..." Read more
"The communication was on point. Work was completed in a timely manner. The explanation of how work was conducted is a good ..." Read more
"Frequent communication. I knew what to expect and knew the progress along the way."
"Loved the daily text updates on progress with my vehicle. Friendly front desk staff, and estimator. Great experience ..." Read more
"... very clearly was willing to work with my schedule they always kept me update answered any questions I had and made the process very easy" Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were very friendly and accommodating. It didn't take long for the part to come in. They were able to complete my repair and I'm very confident of the work and service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone we came in contact with at Gerber Collision & Glass was extremely professional and helpful. They promptly communicated how the repairs were progressing and completed the work earlier than we expected. Our vehicle looks great and the previous damage is undectable. Patience was especially helpful.

Likely to Recommend

Repair Quality

Gerber did an excellent job on our vehicle. They kept us informed as the repair progressed and our vehicle was finished earlier than we expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sophia is the best she stayed late to get me my car before they closed for the weekend, is diligently and punctual.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding Performance, my truck looks great.The staff is superb Patience kept me informed of every step taken on the repairs very professional and friendly I will definitely recommend Gerber to anyone.Thanks for a job well done 👍🏽 ⚓️

Likely to Recommend

Repair Quality

Outstanding customer service and excellent job performance.My vehicle looks great definitely would recommend Gerber.Special thanks to Patience!🌹

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The people at Gerber collision is very nice and polite and the work on my car is outstanding. Thank you all very much.

Likely to Recommend

Repair Quality

It’s good work and looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quote was affordable, the job was done on time as expected. My estimator name was Patience. She is so kind and she provided all the details and information about the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for a very well done job.You also took a very short time to complete the repairs.The staff that l dealt with was friendly and welcoming.l will recommend Garber to my colleagues.

My Experience

The employees are very courteous and make you feel like they care about you. The work on my vehicle is flawless. I received updates on the repairs and they addressed my concerns. I trust Gerber Collision with my vehicle and I’m a return customer. This is my go to repair shop.

My Experience

Gerber collision and glass shop is the best, they did marvelous work on my toyota rav 4, i thought they had actually given me a new car, had the best encounter with a lady called patience. She would update me on every progress they did, they finished my car earlier than I expected. If possible i would give 10 star rating. Thanks Gerber collision and Glass👌

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. Great service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Happy with the overall outcome. Not happy with not being able to contact anyone on two occasions.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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