Gerber Collision & Glass - Lacey

4.8 (5,416reviews)

96%

(360) 455-5316

1124 Carpenter Rd SE, Lacey, WA 98503

96%

See Photos

1124 Carpenter Rd SE
Lacey, WA 98503

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Lacey

See Photos

1124 Carpenter Rd SE
Lacey, WA 98503

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 18 years at this location.

Gerber Collision & Glass - Lacey offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

GM Basic

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (5,416)

Sort By:
Newest
Rating

4,607 Customers Rated

5 Stars

71.5% Complete

(3872)
4 Stars

8.9% Complete

(482)
3 Stars

2% Complete

(108)
2 Stars

1.1% Complete

(60)
1 Star

0.4% Complete

(24)
< 1 Star

1.1% Complete

(61)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The communication experience stood out strongly, with customers highlighting frequent text and email updates that kept them informed throughout the repair process, reducing stress and building trust. Timeliness was another key strength, as many customers noted their vehicles were completed ahead of schedule. Customers also appreciated the extra touches such as interior vacuuming and exterior washing. A small number of customers noted areas for improvement directly from their comments, including occasional communication gaps, paint match concerns, and a few instances where repairs required a return visit.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent customer service, first rate communication, repair was quick and flawless. Car was returned clean and polished, above and beyond requirements and expectations."

"... complete the repairs. When I picked up my vehicle, I would never have known it was rear ended." Read more

"... constantly updated on the status of my vehicles repairs. The repairs were exceptionally well done and my car was even washed. Including my floor mats in the front. They really ..." Read more

"... only were they great with timely communication, but my tailgate and bumper looked better than new. They even vacuumed the carpet and cleaned the floor ..." Read more

"This is the second time I've used them for insurance covered repairs. They are awesome. And flawless."

"Said it would take 7-10 days and it took three weeks"

"... brought me so much relief as I am leaving for overseas. They completed the task two weeks earlier than what they anticipated which lined up perfectly. Thank you so much team. ..." Read more

"The service was a great but took a longer time to get my vehicle back."

"... and considering the scope of the repairs required it was completed very quickly." Read more

"... finish, everyone was extremely professional and polite. You're updates were amazing, and the work done was amazing. I will definitely recommend your business to others ..." Read more

"Customer service was excellent and the text notifications were very helpful for my work schedule. Having the representative go over the repair and ..." Read more

"... frustrating. Pushed my repair timeline out 2 times and a 5 day repair turned into 2.5 weeks without any advance notice." Read more

"... paintwork is amazing. It was done in a timely manner and the communication was excellent" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent customer service, first rate communication, repair was quick and flawless. Car was returned clean and polished, above and beyond requirements and expectations."

"... complete the repairs. When I picked up my vehicle, I would never have known it was rear ended." Read more

"... constantly updated on the status of my vehicles repairs. The repairs were exceptionally well done and my car was even washed. Including my floor mats in the front. They really ..." Read more

"... only were they great with timely communication, but my tailgate and bumper looked better than new. They even vacuumed the carpet and cleaned the floor ..." Read more

"This is the second time I've used them for insurance covered repairs. They are awesome. And flawless."

"Said it would take 7-10 days and it took three weeks"

"... brought me so much relief as I am leaving for overseas. They completed the task two weeks earlier than what they anticipated which lined up perfectly. Thank you so much team. ..." Read more

"The service was a great but took a longer time to get my vehicle back."

"... and considering the scope of the repairs required it was completed very quickly." Read more

"... finish, everyone was extremely professional and polite. You're updates were amazing, and the work done was amazing. I will definitely recommend your business to others ..." Read more

"Customer service was excellent and the text notifications were very helpful for my work schedule. Having the representative go over the repair and ..." Read more

"... frustrating. Pushed my repair timeline out 2 times and a 5 day repair turned into 2.5 weeks without any advance notice." Read more

"... paintwork is amazing. It was done in a timely manner and the communication was excellent" Read more

Thomas (RAM owner) reviewed 9/24/26

Richard (Dodge owner) reviewed 9/23/26

Jonte' (Nissan owner) reviewed 9/21/26

Ryan (Buick owner) reviewed 9/21/26

Great communication during the process. Fixed my car to look like nothing ever happened.

Adrian (Toyota owner) reviewed 9/21/26

experience was wonderful. Wally made sure I was taken care of, kept me updated, and answered all my questions when I called for updates/questions.

Judith (Honda owner) reviewed 9/21/26

Couldn't be happier with the outcome. The staff is so friendly and helpful. Thank you so much.

Would recommend.

Great job; friendly, capable, professional staff. My car looks like new. Many thanks.

Great job done by a friendly, professional, capable staff. My car looks like new. Many thanks.

Susan (Honda owner) reviewed 9/21/26

John (Lexus owner) reviewed 9/18/26

Great customer service keep us update on our repair

Great customer service informed on status of repair daily

Melissa (Honda owner) reviewed 9/18/26

Donna was amazing to work with! From getting the estimate to her handling the third party logistics, simply amazing! I was updated throughout the entire process and even more pleased when my car was completed ahead of schedule! Thank you for taking care of me and my vehicle!

Donna is the best!! Super helpful from estimate, throughout the repairs, and during pickup.

Myunghee (Toyota owner) reviewed 9/18/26

Wonderful repaired my car. Not take to long time.

Richard (Honda owner) reviewed 9/18/26

They did what they said they would do All in one day. I was very satisfied.

Yes I would recommend

Great service

Done when they said it would be.

Mariana (Toyota owner) reviewed 9/17/26

Laeonae (Volkswagen owner) reviewed 9/17/26

Alan (Hyundai owner) reviewed 9/16/26

Absolutely.

Such a professional company and staff. Wally took a look at our SUV, and took it in to repair.We appreciated the updates as the work progressed.

Robert (Toyota owner) reviewed 9/15/26

Took longer than expected but the customer service was very good

Godofredo (Mercedes-Benz owner) reviewed 9/15/26

Insurance dependent

Ltcol James (Nissan owner) reviewed 9/14/26

Ltcol Jason (Hyundai owner) reviewed 9/12/26

Ross (Toyota owner) reviewed 9/10/26

Kelly (Toyota owner) reviewed 9/9/26

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view more shops in: Lacey | 98503

The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Gerber Collision & Glass - Lacey

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Lacey

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (5,416)

4,607 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0 -

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?