CARSTAR Mountain Highway

4.8 (601reviews)
98%
21621 MOUNTAIN HWY,  Spanaway,  WA  98387
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Shop AssistantSparkles

In operation 4 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Mountain Highway can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Mountain Highway claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on the road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (601)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and helpful atmosphere was widely appreciated. A few customers noted areas for improvement directly from their experiences, including more proactive follow-up between updates, better attention to cleanliness upon vehicle return, and ensuring all pre-existing vehicle conditions are thoroughly documented and addressed.
AI-Generated from reviews written in the last 12 months
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"Everything was really great, and smooth overall. Customer service was spot on, turn around time was fantastic, and the work is top notch."
"Everything was way better than I imagined everyone was polite and professional my truck looks awesome! Would definitely recommend!"
"They did an excellent job repairing my car! When I had questions they were just a phone call ..." Read more
"... Friday. Not only was the work completed quickly, but the customer service and repair quality were excellent." Read more
"... smile answering the phone to help. And most of all my car looks like it was never hit." Read more
"One week faster than estimated, and the car looked beautiful! Thank you for doing an excellent job!"
"... there was never even an accident. Perfectly done. My car was completed 10 days earlier than the estimated time which I was ecstatic about. Thank you guys for ur ..." Read more
"... and smooth overall. Customer service was spot on, turn around time was fantastic, and the work is top notch." Read more
"Excellent service done professionally and before schedule."
"A week earlier than Estimated date"
"They were super efficient. Suprisingly, their communication was amazing--keeping me updated on every steps of the car repair. I completely would reccomend!"
"Great communication, answered all questions and concerns"
"Service and communication was great, I was texted updates to let me know what and when and I could still call ..." Read more
"we received some communication, but would have loved follow-up between communication and the vehicle being done with repairs."
"The text message updates were great! It made the process very easy!"

My Experience

My Experience

Jennifer, the receptionist was very knowledgeable, informative, and friendly. They kept me informed of the progress of my car via a text. And got the job done a day early

Likely to Recommend

Repair Quality

Jennifer in the office explained everything well and made you feel welcomed. They kept me informed of the progress all along the way.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From drop off to pick up it was amazing! I was going to walk from their about a block and a half away to my next location and they gave me a ride, it was thoughtful and surprising! They finished before the quoted time frame and had the car ready on my husband's birthday he was very happy! Thank you!

My Experience

Very friendly front of store lady and great communication on vehicle updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job, great crew, I’m very satisfied with my experience after picking up my car today

My Experience

Very happy with fast turnaround plus always updated me

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Made the process smooth and my car looks wonderful.

Likely to Recommend

Repair Quality

Very helpful and accommodating.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly and efficient

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

CARSTAR was very easy to work with from scheduling, communication, and the finished job was wonderful. If I called with any questions there was always a smile answering the phone to help. And most of all my car looks like it was never hit.

Customer Service

Service and communication was great, I was texted updates to let me know what and when and I could still call in if I needed any clarification. Always friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carstar staff was extremely efficient, communication was on top all the time. Definitely a place to bring back my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication is as great. My vehicle was repaired in a timely manner and I will be sure to come back for any other future repairs if needed

My Experience

Great service from friendly employees. Excellent communications. Repairs done in a timely manner.

Likely to Recommend

Repair Quality

Looks like new.

Customer Service

Friendly knowledgeable efficient staff.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Irepair did take 2 months, but we were kept in the loop about the delays getting the Hyundai part. Overall good job and good communication.

Likely to Recommend

Repair Quality

Communication was pretty good, especially considering that CarStar had a whole turnover while my car was there. They had my car for 2 months ...

Customer Service

They let us know what was happening with my car the best they could.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Appreciate the ease of communication and the prompt repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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