Caliber - Tumwater

4.9 (721reviews)
98%
7604 Henderson Blvd SE Suite A,  Tumwater,  WA  98501
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (721)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often described as looking brand new. Communication was a standout highlight, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another strength, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional communication gaps requiring follow-up calls, minor quality issues at pickup, and isolated delays. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... place I want to go for any repairs going forward. They did an amazing job and really went above and beyond taking care of my car. The work was flawless. I've ..." Read more
"There work was excellent. Even though it was during the year-end and New Year holidays, They repaired my car smoothly ..." Read more
"Very professional attitude around the place. Got my job done a week and a half better than schedule! I had forgotten something in the truck and they were ..." Read more
"... Communication was very consistent throughout via text. Repairs were completed within 5 days as promised!! Excellent customer service. Highly recommend." Read more
"No complaints. Prompt service, high-quality repairs, accurate estimates, cordial customer service."
"It was completed earlier than expected, which was great. Thank you!"
"Got my car back quicker than expected, and looks amazing!"
"... rear ended. I loved the text messages of updates. They were a week faster than I thought it would take to repair my car. I will forever recommend caliber collision." Read more
"... In by eight, out by five. In the case of my RAV4, in by 11, back by 11 the next day. WOW!" Read more
"... impressed and will definitely refer others to you. Car was ready 2 days early. Customer service by employees was fantastic. Great shop! Thank you." Read more
"The staff was totally and completely accommodating. They keep me informed constantly from start to finish with texts. Repairs were quick and I couldnt be more pleased. ..." Read more
"Process was really smooth. Communication was also top notch, they kept you informed every step of the way. Which was huge for me. They also ..." Read more
"This is the third vehicle weve entrusted to them. Great communication by phone and text on the status, projected completion date and respond quickly to any questions."
"... for the process of getting my car in to the shop. I received multiple updates as to how the repairs were going, I was given ample time to pick up my vehicle when ..." Read more
"... after they took my car apart. Didnt receive a call. I had to call after waiting 4 days." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much! The team was awesome and did a fantastic job- from customer service to the repair.

My Experience

Likely to Recommend

Repair Quality

Everyone was pleasant, professional and met our expectations. The repair work was top notch as well.

Customer Service

Everyone was pleasant, professional and met our expectations. The repair work was top notch as well.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work 👍 Thank you 💯

Likely to Recommend

Repair Quality

Grate work 👍

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My Ford Edge looks great about like a new car. thank you very much

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thanks for the heads up

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the first time I have ever gotten a vehicle repaired somewhere. Everything was explained clearly and was stress-free.Thank you for the beautiful repairs!

My Experience

Front bumper is protruding from the headlights lights and I only made it 3 miles and it broke down. Leaking coolant and engine malfunction shutting the car off. Having it towed back. Feedback was great so was the communication also arrived 3 days before it was supposed to. Stuff happens but I feel like could’ve slowed down a little and test drove it.

Likely to Recommend

If I get it back fixed and looking nice I think I’d recommend. But so far not so much. Which is a shame because everyone I’ve talked to has been nice and welcoming. I get things happen sometimes so I’m not mad or anything.

Repair Quality

Picked the car up early bumper was deformed and not in place. Then drove 3 miles and it broke down leaking coolant and wouldn’t start.

Customer Service

Everyone seems nice and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

An absolutely professional process and very professional service and professional quality of work and finish regarding every aspect of making our vehicle beautifully restored!! Tha you! Thank you! Thank you!!!!!

Likely to Recommend

Absolutely!!

Repair Quality

All aspects of the process….and all of the employees ….from start to finish was one of the most professional and smooth I have experienced! All were professionals and each step from start to finish was just plain great! And the final product of their labors……my vehicle…..was beautiful! I am so pleased and will share with my family and friends! Many thanks!!

Customer Service

Extremely satisfied and pleased with every aspect and step in the people and the process and the repairs of my vehicle are perfect and beautiful!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work fixing my car, it looks like new. I'm impressed and will definitely refer others to you. Car was ready 2 days early. Customer service by employees was fantastic. Great shop! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

GREAT JOB!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly staff, professional and quality workmanship. You made a very inconvenient experience easy and stress free.

My Experience

Was impressive that they finished a day early.

Likely to Recommend

Good service!

Repair Quality

Looks nice!

Customer Service

Staff were helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend caliber. This was the best experience I have ever had from a shop.

Repair Quality

I was very satisfied. Back end was totally back to looking like it did before I was rear ended. Looks very clean and professional.

Customer Service

Customer service was great. Everyone was very attentive and the communication was clear as to what was happening and what steps they were taking. They were even done ahead of time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision did a great job on my wrx, couldn’t have asked for a better result! Also did it very quickly which was much appreciated

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