Caliber - Yelm

4.8 (2,304reviews)
96%
9015 350th St S,  Mckenna,  WA  98558

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,304)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even weeks earlier than estimated, reflecting exceptional efficiency. The quality of repairs was frequently described as flawless, with vehicles returned looking as good as new. Customers appreciated thorough and proactive updates throughout the repair process, including text notifications and prompt responses to inquiries, which provided peace of mind. Coordination with insurance and rental car companies was also noted as a major convenience. A few customers mentioned minor issues such as loose trim pieces, paint color discrepancies, or detailing concerns, reflecting areas where customers felt attention to detail could be further refined. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... and truly appreciated. My car looks fantastic, and the quality of work exceeded my expectations. The shop was clean, the staff was personable, and ..." Read more
"... impressed with the work. They did on my wifes car. Excellent, beautiful, perfect." Read more
"From dropping my car off to picking it up was such a great experience. I was kept informed on everything that came up & ..." Read more
"Your process was quick and easy. Everyone I talked to was pleasant and very professional. Hopefully I do not need it ..." Read more
"... truck back a whole week earlier than I was expecting! The work was superb, customer service outstanding! I highly recommend them!" Read more
"... Collision went above and beyond my expectations. I got my truck back a whole week earlier than I was expecting! The work was superb, customer service outstanding! ..." Read more
"Ready 2 days earlier than expected."
"They kept me updated and got it done quick over a week ahead of the predicted timeline!"
"My vehicle was ready a week earlier than estimated!"
"It was ready the day before they promised."
"... with the insurance company, the rental car company, I received daily updates, and most importantly, my vehicle appears as it did pre-accident. Hopefully, Ill never ..." Read more
"Very responsive with great communication and overall customer service. Made the process as easy as possible."
"... everything, and took time to answer all my questions. The text updates were also a nice touch as to keep from wondering the status of the car." Read more
"Continuous communication through the process made the difference of what to expect. The repairs were spotless and ..." Read more
"I was informed multiple times, of the progress on my vehicle. The start, the beginning, and the end."

My Experience

Great job coordinating repair schedule with my personal schedule.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was kind and friendly! Their communication was excellent! Our car looks like new, like nothing ever happened!

Likely to Recommend

Repair Quality

We are completely satisfied and happy with the work done to our car! Again, everyone was kind and friendly! The communication was exceptional! And our car looks like new!! Thank you so much!

Customer Service

Customer service was second to none!

Returned Clean

Likely to Recommend

Repair Quality

They went up and beyond at the shop making sure every part ordered was in perfection.

Customer Service

Communication with Taylor was amazing.

Returned Clean

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Repair Quality

Customer Service

My Experience

Always on top of serving customers and providing important information regarding your vehicle constantly. Keep up the great work.

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Repair Quality

Customer Service

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Repair Quality

They kept my car a few days longer. Needed more parts i would of got a rental if I would of known

Customer Service

Very informative, kept me a breast of all that happened. Both people involved in my fix happy to talk to me.

Returned Clean

My Experience

Staff was amazing and the service was fantastic! I went to a dealership and they were so slow, they took almost 3 weeks to tell me they couldn’t work with my insurance. Called caliber and they not only transferred the vehicle to their shop, they got everything dealt with in no time. Great communication and service. Highly recommend.

Likely to Recommend

Should have came here first. Now I know and would recommend them.

Repair Quality

Overall, great experience! They took care of us and it was such a joy having our vehicle back. It’s running Great!

Customer Service

Very Satisfied - made us feel welcomed and went over everything which was great.

My Experience

Fantastic work and quick turnaround. Staff was so friendly and communication was excellent

Likely to Recommend

Repair Quality

Fast, friendly and great communication

Customer Service

Awesome service

Returned Clean

My Experience

Always on point with the updates. Always a pleasure

My Experience

You not only fixed my car but you cleaned it inside and out great job thank you very much

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent customer service! Repairs were completed ahead of schedule & done well! Thank you!

Likely to Recommend

Repair Quality

Your process was quick and easy. Everyone I talked to was pleasant and very professional. Hopefully I do not need it but will use your services in the future over any other shop.

Customer Service

Perfect.

Returned Clean

My Experience

Whole process was quick and easy

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Repair Quality

Customer Service

My Experience

My Experience

Everyone was so friendly and helpful. Repair was so much sooner than. Anticipated. I appreciate the awesome service!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Not sure what happened but went out to car Sunday and battery was dead. Opened hood and fuse box lid was randomly floating in engine area. So far body work is holding.

My Experience

Likely to Recommend

Repair Quality

Customer Service