Caliber - Lakewood Wa

4.7 (2,948reviews)
96%
12424 Pacific Hwy. SW,  Lakewood,  WA  98499
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,948)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and frequent communication, and repairs completed ahead of schedule. Many highlighted the professionalism and friendliness of the entire staff, noting that the team went above and beyond to keep them informed throughout the repair process. Repair quality received high marks, with numerous customers stating their vehicles looked brand new upon pickup. Several customers also appreciated the added touch of having their vehicles cleaned and vacuumed. A few customers noted areas for improvement, including occasional finishing oversights such as parts or residue left in vehicles, and rare instances of mechanical concerns discovered after pickup. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... committed their team was to doing the job right. The quality of the repair was outstanding, and when I picked up my car it looked incredible. Their customer service and workmanship went above ..." Read more
"The repair was great, looks good and was finished in a timely manner. I really did not appreciate having an empty parts ..." Read more
"... drop off my rental with them when picking up my car. Car looks brand new and they even straightened my license plate perfectly so I didnt have to purchase new ones! Amazing experience ..." Read more
"Paint does not match. There is bubbles in the paint. The seams where the bumper meets the quarter panel ..." Read more
"... 10-14 days to fix my car which was already great but they had it done and ready to go within 7 days! I was even able to drop off my rental with them when ..." Read more
"... and when I picked up my car it looked incredible. Their customer service and workmanship went above and beyond, and Im truly grateful for the experience." Read more
"great customer service. great communication and fixed repairs earlier than scheduled."
"... completion date was the middle of September, but they did the estimate, breakdown, body work replacements and paint all within 3 weeks. Happy with the paint job and repair!" Read more
"Waited too long for the part to come in. I dropped the car on the 24th of June. The part finally ..." Read more
"... by keeping me informed in every step of the way. They provided clear timelines, consistent updates, and made sure I understood exactly what was happening with my vehicle while ..." Read more
"Great communication and updates throughout the repair process! Made me feel a lot more comfortable knowing the speed of the repair and what was going ..." Read more
"Excellent communication through the whole process. My car repairs were done quickly and professionally. Thank you for getting car back ..." Read more
"... lasts… However, they said everything is guaranteed! Communication was great! Got my vehicle back two days earlier than first expected.i Truly hope they found out what my problem was when ..." Read more
"Communication was clear, and they kept me updated on all phases of the repair. Even allowed me to keep my car on site over the weekend ..." Read more

My Experience

This was the best and easiest repair process that I have experienced in my 43yrs of owning a vehicle. The staff was extremely professional, knowledgeable, and friendly. I was given a update and kept informed on my vehicle throughout the repair process. My vehicle was returned cleaner than it was turned in. I highly recommend that you bring your vehicle.

My Experience

Very easy process. Repair looks great.

My Experience

Repairs well done. They even took extra care to put PPF on after replacing my bug deflector.

My Experience

Fast, honest and friendly

Likely to Recommend

Repair Quality

The people handling my vehicle were very nice and communicative. This is the second time Caliber has dealt with my vehicle, both times were pleasant. The woman at the front desk is very personable and knowledgeable, she really put me at ease.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got me right in fix my truck right up looks fantastic very happy very professional place

My Experience

I had a wonderful experience! The staff was very friendly and professional. Chris kept me informed throughout the entire repair process. My SUV looks great. I hope it never gets damaged again, but if it does, I’ll definitely bring it back to Caliber Collision for repairs.

My Experience

Thanks to Aiden it was a easy experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I let my USAA agent know as soon as I returned home how EXCELLENT the quality of repair was at Caliber Collision! thank you for your thoroughness.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent communication! I could respond if I wanted to. Service was professional and efficient and friendly.Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks very good.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Friendly staff, quality work, good communication

Repair Quality

Kept me informed, did excellent work

Customer Service

Friendly and informative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From drop off to pick up I was impressed with the service I received. All work was done to perfection and in a timely manner. Thank you to Chris for my daily updates on the progression of the work! I truly appreciated them! I will, definitely, recommend Lakewood Caliber to family and friends! Thank you Team Caluber!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber should have coordinated better with USAA in handling the insurance payment to avoid unnecessary inconvenience to customers.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding Service as always.

Likely to Recommend

Repair Quality

Customer Service

Outstanding as always.super service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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