CARSTAR Hi-Tech Parkland

4.8 (1,880reviews)

98%

(253) 537-6303

160 South 108th St, Tacoma, WA 98444

98%

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160 South 108th St
Tacoma, WA 98444

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About CARSTAR Hi-Tech Parkland

See Photos

160 South 108th St
Tacoma, WA 98444

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 15 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Hi-Tech Parkland can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Hi-Tech Parkland claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,880)

Sort By:
Newest
Rating

1,553 Customers Rated

5 Stars

72.4% Complete

(1362)
4 Stars

5.4% Complete

(102)
3 Stars

1.6% Complete

(31)
2 Stars

1.1% Complete

(20)
1 Star

0.6% Complete

(11)
< 1 Star

1.4% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team received high marks for professionalism, friendliness, and making stressful situations feel manageable. Communication was a standout strength, with many customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out isolated concerns such as overspray, paint imperfections, alignment issues, and unexpected mileage on their vehicles, reflecting areas noted directly from their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Probably the best service I have ever received from a shop. Constant and transparent communication. Quick, efficient ..." Read more

"This is my second time using the repair site. Stellar all the way around! Everyone was pleasant, helpful, supportive and professional. Would use them every ..." Read more

"Customer service was above and beyond."

"... me. Ive been extremely satisfied customer service. Excellent communication excellent repair. Excellent everything was over and above. Anything that I expected. Needless ..." Read more

"... polish will destroy the anti glare coating on them. 2. The orange peel on the repainted doors is really bad considering this is supposed to be an I-Car Gold ..." Read more

"I was impressed with the work and the people. My car was ready in half the estimated time. They provided updates on their progress. The people ..." Read more

"They did a great job by fixing my car, it was ready before the schedule date, the staff is very friendly and they kept me informed of the progress."

"It was much earlier than I expected."

"... very friendly, and were very on top of the repair. The car was done quicker than expected." Read more

"The process was fast and smooth. I was kept updated during the repair process and even got my vehicle back before the schedule date. The repair ..." Read more

"Great experience, I really liked the text updates, they kept me updated throughout the process. Great craftsmanship the repairs ..." Read more

"... excellent quality of the work done on our truck, your superior communication during the process and the extra effort to clean the truck. You have our vote ..." Read more

"Excellent customer service - not many car repair shops are personable but this one really was. They worked with my situation, provided me regular ..." Read more

"Excellent communication and they did a wonderful job on my vehicle. Thank you so much."

"Never received any updates"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Probably the best service I have ever received from a shop. Constant and transparent communication. Quick, efficient ..." Read more

"This is my second time using the repair site. Stellar all the way around! Everyone was pleasant, helpful, supportive and professional. Would use them every ..." Read more

"Customer service was above and beyond."

"... me. Ive been extremely satisfied customer service. Excellent communication excellent repair. Excellent everything was over and above. Anything that I expected. Needless ..." Read more

"... polish will destroy the anti glare coating on them. 2. The orange peel on the repainted doors is really bad considering this is supposed to be an I-Car Gold ..." Read more

"I was impressed with the work and the people. My car was ready in half the estimated time. They provided updates on their progress. The people ..." Read more

"They did a great job by fixing my car, it was ready before the schedule date, the staff is very friendly and they kept me informed of the progress."

"It was much earlier than I expected."

"... very friendly, and were very on top of the repair. The car was done quicker than expected." Read more

"The process was fast and smooth. I was kept updated during the repair process and even got my vehicle back before the schedule date. The repair ..." Read more

"Great experience, I really liked the text updates, they kept me updated throughout the process. Great craftsmanship the repairs ..." Read more

"... excellent quality of the work done on our truck, your superior communication during the process and the extra effort to clean the truck. You have our vote ..." Read more

"Excellent customer service - not many car repair shops are personable but this one really was. They worked with my situation, provided me regular ..." Read more

"Excellent communication and they did a wonderful job on my vehicle. Thank you so much."

"Never received any updates"

Ltcol Camille (GMC owner) reviewed 8/10/26

I had a fantastic experience with CarStar! They kept me updated through the entire process. I completely recommend their services to anyone!

Manuel (Nissan owner) reviewed 8/10/26

Thank you to all who work on my Murano, again. Lol. And to Melinda thank you for keeping me informed of the status of my repairs.

William (Jeep owner) reviewed 8/10/26

Paul (Kia owner) reviewed 8/7/26

Loren & Anita (Chrysler owner) reviewed 8/5/26

James (Cadillac owner) reviewed 8/3/26

Ashley (Dodge owner) reviewed 8/3/26

Kevin (Honda owner) reviewed 8/3/26

Marvin (Subaru owner) reviewed 8/3/26

Lorenzo W & Barbara (Ford owner) reviewed 7/31/26

A very great Business, and Vehicles Restoration Shop, in a rating where 1 is the lowest and 10 is Superior Service, Carstar definitely is a 10.thank all of you Much.

Logan (Lexus owner) reviewed 7/31/26

The work was amazing the only slight issue I had was the trunk and items were covered in dust from sanding but it’s not a giant issue or anything turned out amazing.

Thomas (Toyota owner) reviewed 7/31/26

Mary (Subaru owner) reviewed 7/30/26

I would recommend that you only update the completion dates weekly (preferably on Wednesdays) instead of daily

George (BMW owner) reviewed 7/30/26

Jason and the team did a outstanding job on my 2023 X5. They released back to me looking as good as the day I brought it home. Thanks guys!!!

Matt (Nissan owner) reviewed 7/30/26

Mary (Nissan owner) reviewed 7/29/26

Thanks for the nice job

Sharon (Toyota owner) reviewed 7/27/26

Maxima (Subaru owner) reviewed 7/27/26

Jason was so kind and able to communicate with us in a respectful and professional manner.

Because one part was still not ready

Jason was very helpful, easy to work with, discuss information calmly.

George (Honda owner) reviewed 7/27/26

They did a wonderful job and friendly staffs They keep updating me every move they make thank you carstar.

Lenard (Mazda owner) reviewed 7/24/26

I like how I got a daily update on what service is being done with my car. Team is professional and approachable.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

CARSTAR Hi-Tech Parkland

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Hi-Tech Parkland

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,880)

1,553 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?