CARSTAR Hi-Tech Parkland

4.8 (1,914reviews)
97%
160 South 108th St,  Tacoma,  WA  98444
See Photos
Instant Estimate
Book Appointment
Apply for Financing
Bot
Shop AssistantSparkles

In operation 15 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Hi-Tech Parkland can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Hi-Tech Parkland claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,914)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, brand-new results, and exceeding expectations. The team is widely recognized for its professionalism, friendliness, and courteous approach, making stressful repair situations feel easy and stress-free. Communication stands out as a major strength, with customers appreciating daily text updates, proactive phone calls, and transparent progress reports throughout the repair process. Timeliness is another highlight, as vehicles are regularly completed ahead of schedule, often days or even a week early. Customers also appreciate thoughtful extras such as interior cleaning and seamless coordination with insurance and rental car providers. A few customers noted areas for improvement directly in their comments, including occasional delays, overspray on windows, paint imperfections, alignment issues, and inaccurate initial estimates. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... the best service I have ever received from a shop. Constant and transparent communication. Quick, efficient and quality work. And… just the best people. You cant go wrong with ..." Read more
"This is my second time using the repair site. Stellar all the way around! Everyone was pleasant, helpful, supportive and professional. Would use them every time and have ..." Read more
"Customer service was above and beyond."
"... polish will destroy the anti glare coating on them. 2. The orange peel on the repainted doors is really bad considering this is supposed to be an I-Car Gold ..." Read more
"Visible debris painted over and leaving bumps in paint. Told I had to pay extra out of pocket in order to ..." Read more
"I was impressed with the work and the people. My car was ready in half the estimated time. They provided updates on their progress. The people ..." Read more
"They did a great job by fixing my car, it was ready before the schedule date, the staff is very friendly and they kept me informed of the progress."
"Done earlier like 4 days early"
"Yes and no. There were too many promised dates to take any of them seriously, except for the last one."
"Slight delay because painter was out but no biggie"
"... the best service I have ever received from a shop. Constant and transparent communication. Quick, efficient and quality work. And… just the best people. You ..." Read more
"... amazing, kind, and speedy at getting the job done. They kept in touch with me all the times to let me know where they were at with my car. I highly recommend ..." Read more
"... people. My car was ready in half the estimated time. They provided updates on their progress. The people are friendly and polite. I'd definitely recommend them to family ..." Read more
"Carstars contacted me all through the process to let me know how it was progressing"
"Yes and no. There were too many promised dates to take any of them seriously, except for the last one."

My Experience

From start to finish it was an awesome experience. Always keeping me updated on the process of my vehicle. You'll are very professional, respectful & might I say quick. Thank you.

Likely to Recommend

Repair Quality

I had a great experience with CARSTAR! The entire process was timely and efficient, and the customer service was excellent. They consistently provided me with up-to-date information on the status of my vehicle, so I never felt left in the dark. I truly appreciate their professionalism, clear communication, and quality service. I would definitely recommend CARSTAR!

Customer Service

I had a great experience with CARSTAR! The entire process was timely and efficient, and the customer service was excellent. They consistently provided me with up-to-date information on the status of my vehicle, so I never felt left in the dark. I truly appreciate their professionalism, clear communication, and quality service. I would definitely recommend CARSTAR!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I definitely would recommend to friends & family as not only was the work done right but the pricing was good as well.

Repair Quality

Repair work & cosmetic work all done nicely everything looks as it did originally

Customer Service

Customer service was great!! They also kept me updated daily via text as to the statis of the repair & expected finish date which it was done on time

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did beautiful professional timely work n kept me updated daily, I was truly impressed n would recommend n use then again

Likely to Recommend

Repair Quality

They did a fantastic job n kept me informed thru the whole processs

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a great and pleasant experience the staff was great and did a great job thank you all for your services they were all very polite and welcoming my truck looks great thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The trunk and bumper has a bigger gap than the other side.

My Experience

We thank you, quite satisfied and getting the repairs done before my surgery *texting from hospital bed". Everything works. Nice we could also drop off the rental car too. 9.5/10. Would go back.

Likely to Recommend

See 1st comment

Repair Quality

I am ao impressed with CarStar. Their was something so family, or excellent about our interaction. The repairs were spot on and when I requested it to be expedited due to back surgery only a day after the scheduled repair date, they came through (and I was worried). My husband mentioned the ease of dropping off the rental car (to them), so I didn't need to accompany him. Overall, I would strongly recommend CarStar to friends & family looking fir repairs at an honest pricing , quality service, and great customer service.

Customer Service

See previous comments. But I do need to add, they kept in great communication with us. Highly appreciate.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good work and friendly service

Repair Quality

The car was repaired in timely manner and as far as I could see it looks great.

Customer Service

The staffs were friendly and they kept the communication with me of the progress of the repairs

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great friendly and fast service. They took great care of my car and i stayed pleased with the service

My Experience

I couldn’t be happier about my experience with CARSTAR Hi-Tech. From drop-off to pick-up, I was blown away by how smooth everything went. I received daily updates, everyone was so pleasant, and what I thought would be a stressful situation was actually pretty painless. When I received my car, it looked like new. I was very impressed at the quality of work; I would never know my car had been in an accident. Thank you to everyone who took such great care of my car!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love that CARSTAR HI-TECH keeps informing the process and updating. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair results were outstanding. Many thanks for an unexpected excellent job very well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,914

Nearby Driven Brands Auto Body Shops

Auto body shops nearby

view more shops in: Tacoma  |  98444