Classic Collision Tumwater

4.9 (357reviews)
98%
5033 Joppa St SW,  Tumwater,  WA  98512

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Tumwater, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including FCA, Ford, GM, Infiniti/Nissan, Kia, Subaru; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Subaru

Reviews (357)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, keeping them informed at every stage of the repair process through calls and texts. The quality of repairs was frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. Vehicle cleanliness at pickup exceeded expectations for many customers. A few customers noted minor issues such as incomplete repairs, color matching concerns, and communication gaps in isolated cases, reflecting areas customers felt could be refined.
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"... and unsettling, but from the moment I walked in, the team brought professionalism, care, and calm into the process. They communicated clearly, treated ..." Read more
"... experience with this shop from start to finish. They were professional, communicative, and did an excellent job repairing my car. The work was completed sooner than ..." Read more
"Extremely professional. Went above and beyond. Very happy with the service I received."
"... did go the extra mile for us on this repair job. It looks like nothing happened at all to our vehicle. As a matter of fact our vehicle was detailed inside ..." Read more
"It was finished up earlier than promised."
"... was done as expected. With excellent communication, looks brand new and was even done early. I highly recommend them to anyone looking for top notch collision ..." Read more
"Classic Collision did a fantastic job with my car! They finished the repair earlier than the scheduled date, which was such a pleasant surprise. The whole ..." Read more
"... supposed to be ready on Tuesday the 16th but they were done on Friday the 12th saving me 3 days off of the rental car. I was able to drop off the rental with ..." Read more
"... informed and updated on the process of the repair. Repair was done within the same week that we dropped off our car." Read more
"... the best quality parts that met their standards. Excellent communications throughout the process and never left me wondering." Read more
"Classic Collision was there for us. They cared, they kept in touch every move they made on the care exceptional customer service! Beautiful ..." Read more
"From start to finish the communication them explaining everything that was going to happen what was going on in the timeframe ..." Read more
"Excellent communication both in person, on the phone and via text"
"... damage repairs 1.5 communication and customer service. Having to reach out to insurance for communication was an absolute frustration. Failure to communicate ..." Read more

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Customer Service

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Communication was on point from drop off, updates on steps being taken, pick up and more

My Experience

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My Experience

Great daily communication. Explained process when i got there and gave an expected date to be finished. They finished well in advance. Great customer service and my truck looks great!!

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Customer Service

Returned Clean

My Experience

I hit a deer and got my vehicle repaired at Classic Collision repair shop. I received my vehicle back then my brother-in-laws and I noticed a few things not right with the vehicle while at Classic Collision repair shop. Tom from Classic Collision started the things we found will be fixed a week from now. The air conditioner wasn’t working properly. On Thursday August 13th everything was done properly and the vehicle is working like a brand new vehicle. Thank you for understanding my concerns and solving the problems. Great customer service and communication.

My Experience

The whole process was made easy and painless. We appreciated the great communication!! The staff goes above and beyond !!

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Repair Quality

Getting car repairs is never a good time, but Jonni and Tom did the best they could and I’m very happy with their service and expertise. We will certainly use this location if we have anything come up in the future.

Customer Service

Returned Clean

My Experience

Yes, Classic Collision was amazing, they went beyond my expectations. Tom gave me a ride to my pick up point which I really appreciated and Jonni kept me informed every step of the way which helped me keep my complicated schedule in order.

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Repair Quality

The people at Clastic Collision were awesome to work with they fixed my Truck washed it and also gave me a ride helping me keep my complicated schedule. I liked their system of keeping me updated every step of the way this helped keep my mind at ease while negotiating my schedule. I highly recommend them as an Auto body repair .shop

Customer Service

Returned Clean

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Repair Quality

Meticulous work as usual!

Customer Service

I cannot say enough wonderful things about Jonni and Tom, they are truly the best.

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I will definitely recommend these to anybody that’s looking to have their vehicle fixed

Repair Quality

I was kept in the loop every step of the way when they were repairing my vehicle. I would recommend these guys to anyone that wants their vehicle repaired the right way in an acceptable amount of time with a company that knows how to communicate.

Customer Service

Definitely 10 out of 10. If I could give a higher number I would. These guys are top-notch and professional.

Returned Clean

My Experience

Service was amazing

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Repair Quality

Service was amazing

Customer Service

Service was amazing

Returned Clean

My Experience

My car was in not in good condition in general and was way worse after hitting a deer. I chose Classic Collision because it was close to my place but I’m very grateful that I did. They communicated throughout the whole process, fixed my car, provided estimates of the items that would be out of pocket and made my car look like new. They will be the number one place I recommend to anyone and will be my first choice for any future vehicle repair needs. Thank you all and the detail team for making my car look AMAZING!

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My Experience

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My Experience

Very professional. I was daily informed of updates. They went above & beyond even expectations. Highly recommend.

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very friendly and very helpful! And they really took care of me and i appreciate the communication and the willingness to help me out. Awesome customer service

Customer Service

My Experience

Jonni and Tom are utmost professionals. Service with a laugh and smile too. Thank you. Car looks good as new.

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Customer Service

Returned Clean