Ken Ganley Buick GMC Collision Center
All of our body repairs come with a lifetime guarantee for as long as you own the vehicle! Our technicians stay up to date on ALL needed certifications including our BASF vendor. We are proud to be a I-CAR gold class, pro level 3 facility. We are a direct repair for State Farm, Liberty Mutual, Safeco, Grange Insurance, Allstate and Erie Insurance! We are also Auto Owners approved Collision Center. We work with ALL insurance companies though. IN THE STATE OF OHIO, YOU HAVE THE RIGHTS TO CHOOSE YOUR REPAIR FACILITY! We provide a hassle-free experience by allowing us to take on your claim from start to finish!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I dropped off my truck at Ken Ganley Collision Center in Sandusky on the evening of July 12th, expecting it back in about nine working days. Unfortunately, the experience was frustrating from the start. When my wife called to check on things, Richard talked down to her, acting as if she should have already known how long repairs take. After the initial nine days, I learned the truck had an airbag code and needed to go to their Norwalk location. Then, when I picked it up on July 29th, I found the ParkSense feature was inoperable with a service code, plus there was a new scratch on the front right fender flare—both clearly caused by their techs. They only provided a tiny Kia rental after I pushed hard, and I had to wait an extra day to retrieve the truck. To top it all off, three days after finally getting it back, I was pulled over because my taillights weren’t working; someone had switched the lights from auto to off. I won’t be returning.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
First we were told car would probably be done by thursday, then told friday pm or monday am, then tuesday morning, then tuesday pm. we finally got it on wednesday am. i think anyone would agree this isn't acceptable.
Customer Service - 3.5/5.0 -
same as before
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Easy to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Horrible communication
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
A great experience from start to finish. Great communication about the progress of the repair. The only inconvenience was not having loaner vehicles when they have your car for 2 weeks
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Zero communication, lack of preparation not too mentioned I dropped the car off on 4/27 for a repair that should've took half the time.
Customer Service - 0.5/5.0 -
I was added too a text update on June 1 and told today, my car was done since May 29th after my wife called! The faux excuse was they attempted to contact me despite no call or text on my phone
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My back seat was messed up, my windshield wipers were put on wrong, my bolt cover on my wiper is missing, my passenger back seat was still dirty from the dirty parts and I was told all of that was already there when I brought my car to you all.
Customer Service - 2.5/5.0 -
Some gave me great customer service while others act like I don’t know what condition my car was in, when I brought it to you all.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took longer than anticipated but it was a lot of work.
Customer Service - 5.0/5.0 -
Great customer service. Remained in contact.