Ken Ganley Buick GMC Collision Center
All of our body repairs come with a lifetime guarantee for as long as you own the vehicle! Our technicians stay up to date on ALL needed certifications including our BASF vendor. We are proud to be a I-CAR gold class, pro level 3 facility. We are a direct repair for State Farm, Liberty Mutual, Safeco, Grange Insurance, Allstate and Erie Insurance! We are also Auto Owners approved Collision Center. We work with ALL insurance companies though. IN THE STATE OF OHIO, YOU HAVE THE RIGHTS TO CHOOSE YOUR REPAIR FACILITY! We provide a hassle-free experience by allowing us to take on your claim from start to finish!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Repairs were done good, car left dirty when I picked it up
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with the service ty
Customer Service - 5.0/5.0 -
Same comment ty
Likely to Recommend - 5.0/5.0 -
Per previous comment.
Repair Quality - 5.0/5.0 -
Same as previous
Customer Service - 5.0/5.0 -
Sales staff and finance staff were excellent. Very personable and they bent over backwards for us. Definitely would recommend this staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Was a very smooth process
Customer Service - 3.5/5.0 -
They were unpleasant in the beginning. Didn’t even acknowledge I was sitting in a chair right in front of him but he explained the process well and upon pick up was very pleasant
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I dropped off my truck at Ken Ganley Collision Center in Sandusky on the evening of July 12th, expecting it back in about nine working days. Unfortunately, the experience was frustrating from the start. When my wife called to check on things, Richard talked down to her, acting as if she should have already known how long repairs take. After the initial nine days, I learned the truck had an airbag code and needed to go to their Norwalk location. Then, when I picked it up on July 29th, I found the ParkSense feature was inoperable with a service code, plus there was a new scratch on the front right fender flare—both clearly caused by their techs. They only provided a tiny Kia rental after I pushed hard, and I had to wait an extra day to retrieve the truck. To top it all off, three days after finally getting it back, I was pulled over because my taillights weren’t working; someone had switched the lights from auto to off. I won’t be returning.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
First we were told car would probably be done by thursday, then told friday pm or monday am, then tuesday morning, then tuesday pm. we finally got it on wednesday am. i think anyone would agree this isn't acceptable.
Customer Service - 3.5/5.0 -
same as before
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Easy to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very pleased.