Ken Ganley Buick GMC Collision Center
All of our body repairs come with a lifetime guarantee for as long as you own the vehicle! Our technicians stay up to date on ALL needed certifications including our BASF vendor. We are proud to be a I-CAR gold class, pro level 3 facility. We are a direct repair for State Farm, Liberty Mutual, Safeco, Grange Insurance, Allstate and Erie Insurance! We are also Auto Owners approved Collision Center. We work with ALL insurance companies though. IN THE STATE OF OHIO, YOU HAVE THE RIGHTS TO CHOOSE YOUR REPAIR FACILITY! We provide a hassle-free experience by allowing us to take on your claim from start to finish!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Horrible communication
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
A great experience from start to finish. Great communication about the progress of the repair. The only inconvenience was not having loaner vehicles when they have your car for 2 weeks
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Zero communication, lack of preparation not too mentioned I dropped the car off on 4/27 for a repair that should've took half the time.
Customer Service - 0.5/5.0 -
I was added too a text update on June 1 and told today, my car was done since May 29th after my wife called! The faux excuse was they attempted to contact me despite no call or text on my phone
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My back seat was messed up, my windshield wipers were put on wrong, my bolt cover on my wiper is missing, my passenger back seat was still dirty from the dirty parts and I was told all of that was already there when I brought my car to you all.
Customer Service - 2.5/5.0 -
Some gave me great customer service while others act like I don’t know what condition my car was in, when I brought it to you all.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took longer than anticipated but it was a lot of work.
Customer Service - 5.0/5.0 -
Great customer service. Remained in contact.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My truck is tugging
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks beautiful! Paint is perfectly matched 😊
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
It took a month to fix a minor collision. I took it home and it has a grinding noise on left turns. They said it was my rear breaks. How can my rear brakes make a grinding noise on left turns? Seems odd. I'm no auto tech, but pretty sure rear wheels don't turn. Charged me $189 to tell me that. I only give a 5 anf not a 1 because they did end up giving me $100 off that crazy high diagnostic fee. Most places don't even charge a diagnostic fee. So, still rediculous. They did do well at keeping me updated through the process. That made me a bit less angry for not having my van for a month.
Customer Service - 4.0/5.0 -
Service was good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley is fantastic at her job!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your service was competed in a timely and professional manner. We are very pleased with your service and your work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
took a little longer than expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job done a day early!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
took to long, was 16 hrs of labor on the estimate and had the 11 full work days until i received a call that it was completed. received a call that a after market part didn't work, but that was already over 5 days in.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Delayed 3 times. Picked up car, as I was driving the steering and brakes went out. They got me a rental through enterprise but it reeked of weed and was on a donut. Now the car is still in the shop. Nine thousand dollars worth of repairs on a 10k car. I don’t even feel comfortable driving it after that happened. Ashley has been trying her best. I’m working on small claims court against firelands honda for lost wages.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work is wonderful! You can’t tell there was any damage at all!