Ken Pollock Collison Center
In operation 31 years.
full service collision repair shop . Nissan, Volvo , Hyundai, Kia , FCA & GM Certified. I-CAR GOLD
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We always got a fast responses when we reached out for an update. The work done to my pathfinder was amazing. It looks brand new. The time estimate they gave was very accurate as well. Highly recommend.
Customer Service - 5.0/5.0 -
Lisa was so responsive I couldn't be happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best people to work with
Customer Service - 5.0/5.0 -
A one
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always pleased with the service I get at Ken pollock Volvo
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
1. Fred was in consistent contact while my parts were on back order for two months. 2. I needed to access my vehicle about a month ago on the weekend and the Volvo salesmen were extremely kind. While I was waiting for my key, every person that walked past me offered to help and get me a drink. 3. When I picked up my keys I asked that they go to the Volvo car dealership side cause I wouldn’t be able to get to the collision center before it closed. The lady at the reception desk greeted me with a smile and handed me my keys and wished me a happy Thanksgiving. However, my first encounter with your business was ruin by Lisa at the collision center. 1. While we are setting up my repairs she asked when I would like to drop it off. She made it sound like I was going to have my car back the next day. When I questioned it she laughed at me and was like “no.” 3. When I came to get an estimate for my damage, my appointment was at 1:30. I arrived at 1:20 & she told me to go back and sit in my car until my appointment. 4. When I went in she then proceeded to tell me she shuts the phones off between 1 & 2 cause they just don’t stop ringing. Not if that lunch time, then just say it. But she made it sound like she could care less about client. 5. I had to wait in the garage until 2:00 cause the dude was late. 6. I kept receiving automated messages that my car was going to be ready in 4 days. Lisa calls me on the day I’m supposed to get my car back and says there was hidden damage costing $3k more. 7. Clearly I was upset and she was basically “this happens”. Lacked empathy and just based client service skills . 8. I couldn’t to receive automated messages telling me my car will be ready. (It took 2 months.) 9. When Lisa called to tell me there was not ETA, I became upset. The reason so was her delivery. She is absolutely terrible at relaying a difficult message and was just rude. I wanted to make sure my husband was aware and I said I’m going to bring my husband on the line and she said nope I will transfer you to someone else . She wouldn’t even let me engage my spouse. Lisa should not be your receptionist. She shouldn’t even be in customer service. If anyone has to deal with the collision center, I will let them know she will ruin their day/ experience. I would suggest that you send Lisa to take some basic customer service training session to you will continue to have dissatisfied customers. I was going to mark this survey with a No but some of the other experiences were extremely positive. I will not let that miserable employee ruin what good you have there.