Ken Pollock Collision Center

4.9 (582reviews)
100%
10 Garden Drive,  Hunlock Creek,  PA  18621

In operation 12 years.

Collision Repair Shop

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (582)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular updates and clear timelines. Timeliness is a major strength, with numerous repairs completed ahead of schedule. The quality of workmanship is repeatedly described as excellent, with vehicles looking like new and paint matching perfectly. Additional services like thorough cleaning and convenient pickup/delivery are frequently mentioned as valuable extras that enhance the overall experience.
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"The best customer service and care Ive experienced. Exceptional workmanship and thoroughness in their ..." Read more
"They went well above and beyond and I was ecstatic with they way I received my car ..." Read more
"AMAZING SERVICE, WORK, AND COMMUNICATION. OUTSTANDING JOB AND VERY APPRECIATIVE"
"Amazing service quality work highly recommend these guys. They were very helpful. Made everything ..." Read more
"Friendly staff, timely repairs, rental car seamless, repaired like new! I would recommend them to all ..." Read more
"Ready almost a week early!"
"I was impressed on how fast they repaired my vehicle. It looked great and I was able to leave ..." Read more
"Early"
"Right to the day. Great"
"Service was completed as promised."
"I appreciated the updating phone calls."
"Always kept in touch with us"
"Great communication."
"Very good communication"
"It was nice to get updates on where they were at with repairs"

My Experience

The car looks fantastic. The team did an awesome job on the repairs. The collision repairs were completed beautifully, and I'm extremely pleased with the results - thank you.

Likely to Recommend

They do excellent work.

Repair Quality

They did an excellent job repairing the car. I’m very pleased with the results.

Customer Service

They could be friendlier.

Likely to Recommend

Repair Quality

Exterior was cleaned, tires are shiny but the front light doesn’t work and there is a ding on the door

Customer Service

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Repair Quality

Customer Service

My Experience

Excellent communication, repaired days before the expected repair date. Workmanship excellent. Would recommend them to anyone needing vehicle repair.

My Experience

Mike did an awesome job on my Ram pickup. Couldn’t even tell that the bed and passenger side door were even damaged. They even washed/shined it up before I came to pick it up. Great service and will continue to go here in the future!

My Experience

The repair was fine! The repair was scheduled for three days...it took six because the part wasn't there when the repair was to start...bad way to conduct business...cost me an extra $100 for car rental...if parts aren't there at beginning of repair...then start date should be put off until they arrive...will be looking for a new body shop if ever necessary in the future!!!

Likely to Recommend

Good experience with the exception of lack of reason for longer than expected length of repair Personell very helpful

Repair Quality

Customer Service

Would have liked a explanation as to why repair took longer than expected

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Repair Quality

Customer Service

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Repair Quality

Very nice company to deal with excellent work and very nice people to deal with

Customer Service

Very nice people and excellent work

My Experience

Likely to Recommend

Repair Quality

Employee's were friendly truck looked good when completed Mike Wynn kept me up to date on progress and addressed any concerns I had and was very accommodating

Customer Service

Employee's were friendly truck looked good when completed Mike Wynn kept me up to date on progress and addressed any concerns I had and was very accommodating

My Experience

Excellent communication, and rapid response replacing the rear window of my Ford Expedition. Thanks!

My Experience

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Repair Quality

Customer Service

My Experience

Excellent service working on days off to help me manage family and work. I can’t say enough about the amazing work of this team!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Well done

Customer Service

Great Service! Great Work! They cleaned my whole car inside and out. That was a nice surprise.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Very impressive process!

Repair Quality

Great work and painless process. My car looks brand new!

Customer Service

They did such an amazing job! They made the entire process so easy. I feel like I have a brand new car. Great staff. They really took care of everything! Thank you!!

Likely to Recommend

Repair Quality

Customer Service

They did a fantastic job on the repairs and provided exceptional service and care

My Experience

My car looks amazing, inside and out!! Great to work with!

My Experience

Excellent, speedy service from the crew here. This was unfortunately our 2nd incident within a month with a deer, the whole process was as easy as the first time!

Likely to Recommend

Repair Quality

Customer Service