Quality Collision - Kingston

4.8 (757reviews)

95%

(570) 283-1844

350 Brook Ave., Kingston, PA 18704

95%

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350 Brook Ave.
Kingston, PA 18704

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About Quality Collision - Kingston

See Photos

350 Brook Ave.
Kingston, PA 18704

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 37 years, 27 years at this location.

Quality Collision Powered by VIVE at Kingston is proud to serve customers throughout Luzerne County since 1989. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services

Insurance Company Assistance
Lifetime Warranty
Detailing
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (757)

Sort By:
Newest
Rating

672 Customers Rated

5 Stars

78.9% Complete

(597)
4 Stars

6.6% Complete

(50)
3 Stars

1.2% Complete

(9)
2 Stars

0.9% Complete

(7)
1 Star

0.4% Complete

(3)
< 1 Star

0.8% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The repair process is widely described as smooth, seamless, and stress-free. Communication stands out as a major strength, with customers appreciating daily or frequent text updates that kept them informed throughout the repair journey. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. The staff is repeatedly commended for being professional, courteous, friendly, and knowledgeable. Added touches such as thorough interior and exterior cleaning of returned vehicles delighted many customers. A small number of customers noted areas for improvement, including paint match inconsistencies, communication gaps during longer repairs, and occasional delays - all shared directly from their experiences.

Select to learn more

Service Quality
Timeliness
Communication

"... Pull up, rental waiting. Updated on the repairs. And the repairs ....perfection ..I pulled up and didn't realize it was my car. AAA plus for sure !" Read more

"... up our vehicle, they returned our rental for us. The body work was done beautifully!! Kudos all around!!" Read more

"... collision shop. They did an absolutely amazing job! My car looks better than ever and was returned to me spotless , super clean inside and out. I am highly satisfied ..." Read more

"The car repairs exceed all expectations. Beautiful job."

"Fantastic job. More than I expected! Great people that definitely taken pride in their work."

"Excellent service, friendly and helpful staff. Work was completed way ahead of schedule. They made this a very easy and smooth process"

"Two weeks early!!!"

"Only thing was I was told a week when I dropped it off but then the text update said 2 weeks."

"We are very pleased with the work they did . They kept us updated on all progress daily . We would highly recommend ."

"... new, like a 2025! The work took three weeks, and they kept me updated the whole time. Fantastic communication and 5-star results. Highly recommend!" Read more

"Great service...very friendly and professional. Good communication via text and calls as to how the progress was going with the repairs and completion."

"... also impressed with their great customer service! I received a text every other day to inform me as to the status of the repairs being done on my car. I never felt I was in the dark ..." Read more

"Total lack of communication, I will say when I did talk to employees they were all professional however"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Pull up, rental waiting. Updated on the repairs. And the repairs ....perfection ..I pulled up and didn't realize it was my car. AAA plus for sure !" Read more

"... up our vehicle, they returned our rental for us. The body work was done beautifully!! Kudos all around!!" Read more

"... collision shop. They did an absolutely amazing job! My car looks better than ever and was returned to me spotless , super clean inside and out. I am highly satisfied ..." Read more

"The car repairs exceed all expectations. Beautiful job."

"Fantastic job. More than I expected! Great people that definitely taken pride in their work."

"Excellent service, friendly and helpful staff. Work was completed way ahead of schedule. They made this a very easy and smooth process"

"Two weeks early!!!"

"Only thing was I was told a week when I dropped it off but then the text update said 2 weeks."

"We are very pleased with the work they did . They kept us updated on all progress daily . We would highly recommend ."

"... new, like a 2025! The work took three weeks, and they kept me updated the whole time. Fantastic communication and 5-star results. Highly recommend!" Read more

"Great service...very friendly and professional. Good communication via text and calls as to how the progress was going with the repairs and completion."

"Total lack of communication, I will say when I did talk to employees they were all professional however"

Harold (Audi owner) reviewed 8/3/26

I have damage to my rim that was never fixed

Insurance fraud their pocketing money

You guys were charged for stuff that wasn't done to the car that they written up on the insurance claim so it's actually insurance fraud on quality collision and I personally asked to have no Bondo put in my car since it's only a year and a half old and on the receipt that I got from them says all OEM parts which is what I wanted but you can feel the Bondo and you can also what you can't see it no more cuz I wash the car but there was Bondo stuck all over the rim that they were supposed to change and they never change the rim that you were charged $1,400 for so yeah I'm very very dissatisfied with them I would never take a car back to them ever again

I was straight lied to when I told them that I wanted certain things done a certain way and they said they had no problem with it doing it that way but then when it came time to do it they didn't do it they took the easy way out of it

Trisha (Volvo owner) reviewed 7/31/26

Excellent work. Extremely fast and essentially white glove service. It doesn’t get any better.

Daniel (Chevrolet owner) reviewed 7/30/26

Friendly and professional staff. Fast service. Great work.

Friendly, professional, and quality service.

Jacqueline (Ford owner) reviewed 7/30/26

William (Subaru owner) reviewed 7/30/26

Joseph (Lexus owner) reviewed 7/29/26

Job well done!

Marie (Hyundai owner) reviewed 7/28/26

Very professional and courteous. Impressed with the daily text updates to keep me informed. Would highly recommend Quality collision.

Mark (Honda owner) reviewed 7/27/26

Just picked up my car from Quality Collision. The Quality of Service and the People are an 11 on a scale of 0-10. If you want a PLEASANT EXPERIENCE WITH COLLISION REPAIR, I RECOMMEND QUALITY COLLISION TO YOU! Mark Chamberlain

Nadia (Honda owner) reviewed 7/27/26

Dominic (Toyota owner) reviewed 7/27/26

David (Volkswagen owner) reviewed 7/24/26

Thank you.

William (Subaru owner) reviewed 7/24/26

Teresa (Honda owner) reviewed 7/23/26

Everything was on time and very organized from start to finish.

Everything was very organized. Appreciated getting Text Messages.

Lyndle (Toyota owner) reviewed 7/23/26

This place was the BEST auto body repair shop that I have ever dealt with. Everyone was so professional and polite. A special tip of the cap to Rob who made me feel at ease and valued from start to finish!

Great experience all around. They do a great job on my car and kept me informed each step of the way. Special shout out to Rob for excellent customer service. Would definitely recommend this place to anyone needing work done on their vehicle.

Joan (Chevrolet owner) reviewed 7/20/26

Great job, efficient,got it done quickly.

Great people

Barbara (Honda owner) reviewed 7/20/26

We have only had the vehicle back for 5 days..: so far so good

Gareth (Mazda owner) reviewed 7/20/26

Kept me updated on progress, very knowledgeable, no complaints!

James (Kia owner) reviewed 7/17/26

Everything was great, they all were very personal and very good to do business with. No problems at all. Thank you

Vincent (Dodge owner) reviewed 7/17/26

I put a review on yelp I would highly recommend

They made my car look brand new inside and out

Rachel (Honda owner) reviewed 7/16/26

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view more shops in: Kingston | 18704

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Quality Collision - Kingston

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Schedule an estimate appointment

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About Quality Collision - Kingston

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Reviews (757)

672 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean