Quality Collision - Kingston

4.8 (805reviews)

95%

(570) 283-1844

350 Brook Ave., Kingston, PA 18704

95%

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350 Brook Ave.
Kingston, PA 18704

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About Quality Collision - Kingston

See Photos

350 Brook Ave.
Kingston, PA 18704

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 37 years, 27 years at this location.

Quality Collision Powered by VIVE at Kingston is proud to serve customers throughout Luzerne County since 1989. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services

Insurance Company Assistance
Lifetime Warranty
Detailing
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (805)

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Newest
Rating

713 Customers Rated

5 Stars

78.9% Complete

(635)
4 Stars

6.6% Complete

(53)
3 Stars

1.1% Complete

(9)
2 Stars

0.9% Complete

(7)
1 Star

0.4% Complete

(3)
< 1 Star

0.7% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The seamless and stress-free experience is frequently highlighted, with customers appreciating the smooth coordination with insurance and rental services. Communication stands out as a major strength, with daily or regular text updates keeping customers informed throughout the repair process. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning of vehicles upon return was a pleasant and recurring surprise for many customers. A small number of customers noted areas for improvement, including paint match concerns, delays in parts availability impacting completion timelines, and occasional gaps in proactive communication when timelines shifted. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

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Service Quality
Communication

"... Pull up, rental waiting. Updated on the repairs. And the repairs ....perfection ..I pulled up and didn't realize it was my car. AAA plus for sure !" Read more

"... rear-ended and brought my car into this collision shop. They did an absolutely amazing job! My car looks better than ever and was returned to me spotless , super clean inside ..." Read more

"Quality Collision went above and beyond. Their customer service is top notch!! They kept us updated on the process of our vehicle. When we picked up our vehicle, they ..." Read more

"... inspection, daily updates, wonderful workmanship, truck looks like new and the professionalism of the entire team was incredible. Hopefully I wont need repairs again but if I do ..." Read more

"Fantastic job. More than I expected! Great people that definitely taken pride in their work."

"Great service...very friendly and professional. Good communication via text and calls as to how the progress was going with the repairs and completion."

"... repair was completed professionally and on time. The staff kept me informed throughout the process, and my vehicle looks great. I am very satisfied with the quality of the repair ..." Read more

"... also impressed with their great customer service! I received a text every other day to inform me as to the status of the repairs being done on my car. I never felt ..." Read more

"... complaint is I was told a week and it took two. But the text link that was sent to follow the progress never changed and I found out by calling - no one ever updated ..." Read more

"Total lack of communication, I will say when I did talk to employees they were all professional however"

Service Quality
Communication

Service Quality
Communication