Quality Collision - Dallas

4.9 (864reviews)
98%
3169 State Route 309,  Dallas,  PA  18612
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Shop AssistantSparkles

In operation 37 years, 30 years at this location.

Quality Collision Powered by VIVE at Dallas is proud to serve customers throughout Luzerne County for over 35 years. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (864)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and expertise. A standout highlight across reviews is the proactive communication, particularly through regular text updates that kept customers informed at every stage of the repair process. Many customers appreciated repairs being completed on or ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional delays in repair timelines, inconsistent text notifications, and isolated quality control concerns such as missed items requiring return visits. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"... They did an amazing job repairing my vehicle, and the quality of the work truly exceeded my expectations. My car looks absolutely fantastic, and you can tell ..." Read more
"... Collision! They were so professional and timely. Work was perfect and they managed to save me some money. Car came back in better condition than when it went ..." Read more
"... from start to finish. I would highly recommend them. The put the word customer back in customer service" Read more
"The repair work performed is excellent. Very satisfied!"
"The repairs done to my Kia were seamless. You cant even tell there was damage prior. They also ..." Read more
"Once again, beautiful work done a week ahead of schedule. Thank you"
"The car repairs appear perfectly done and completed sooner than expected, and the car was in pristine condition when I picked it up. Scheduling was easy; ..." Read more
"... informed of the progress of my repair at each step. The work was completed professionally and timely. The estimate of cost was accurate. My car was returned ..." Read more
"Promised ready in five days took 10 and the repairs werent complete completed. Needed to bring back for ..." Read more
"A day or two late, but they had good communications the whole time. Late wasn't a big issue for me"
"I liked that they kept me informed via text messages about the progress of my car, and they were efficient and did great ..." Read more
"Very good communication regarding progress of the repair. Everyone I dealt with was personable and knowledgeable. ..." Read more
"Customer service was superb! I was kept informed each step of the process. I would highly recommend."
"Communication is the foundation of trust and service. The communication, especially via text, was prompt and accurate such that I didn't have to call for updates. It's ..." Read more
"Below average communication. Only after I called did it become good communication."

My Experience

Likely to Recommend

Repair Quality

Great

Customer Service

Always professional and helpful

Returned Clean

My Experience

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Returned Clean

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My Experience

Fast and friendly. Keep me well informed of the repairs. Very professional service.

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Repair Quality

Customer Service

Excellent service. My car was ready a day earlier then promised.

My Experience

Only complaint I had was my finish date changed a few times. But job seems to be quality work! I would return as a customer!

My Experience

Your service is excellent! The experience was absolutely exceptional from start to finish. I would recommend Quality Collision every time. Big shout out to Renee and Paul for their awesome customer care. And of course the guys who do the excellent quality work ( this is not my first time needing repairs unfortunately). I would not go anywhere else!

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Great people and Great service! Extremely satisfied with my CRV car repair! ♥️

Customer Service

Great people Great service! Totally satisfied with my CRV car repair at Quality Collison! ♥️

Likely to Recommend

I telll everyone

Repair Quality

Cars perfect don’t in timely order can’t even tell what happens looks like it came off showroom floor

Customer Service

Gave me notifications whole time done when they said they do great work

Returned Clean

My Experience

Great service and communication! Repair looks great!

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Customer Service

Returned Clean

My Experience

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Customer Service

I experienced an issue which I need to call the shop about which has resolved itself but which I want documented.

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Returned Clean

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Returned Clean

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Repair Quality

They did a great job.!! Thank You

Customer Service

She was very nice and helpful.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Paul and Renee were wonderful! Kept us up-to-date with the progression. Anytime we had to communicate with them they were always kind and friendly! Couldn’t have asked for a better experience

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Customer Service

Returned Clean

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Repair Quality

The work ans service was great .

Customer Service

Returned Clean

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Returned Clean

My Experience