Keno Collision & Service
In operation 41 years.
Serving Kenosha since 1985, Keno Collision & Service is your one-stop shop for car care. We service all makes and models for body repair and maintenance including alignments, tire rotations, tire and oil changes, tune-ups, brakes, suspension and exhaust.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My brother recommended me and I have recommended a friend already
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guys at Keno Collison were very professional from start to finish.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See my other comment
Repair Quality - 1.0/5.0 -
Here is my long horrible experience with Keno Collison. There were one of four body shops that I could pick from. I am not sure if they were not qualified to fix my vehicle or were trying to get as money from my insurance company as they could. The beginning estimate was $3200 and the final was over $10,000.For 6 weeks I called once or twice a week, always being told they found something else wrong and sometimes the parts were on back order. On the sixth week, they had it all back together but then a check engine light was one. Freddie said that they needed to get another scanning machine because the one they had wasnt working. He would give me a call and let me know. That was on a Friday and he didnt call me back. (There were a few times when Freddie said he would call and didnt) On Monday I called him, he said they figured out what sensor was bad but of course it was on back order. I begged him to give me my car back. He said he would have another mechanic come over and check if it was ok for me to drive while we waited for the sensor to come in. The mechanic said it was ok. I picked my vehicle up and noticed the alignment was not right, my steering wheel was not straight. My rim was not replaced and Freddie never mentioned anything about that. I called Freddie to ask why my rim was not replaced and he said he might not have realized it needed to be replaced. How could he or the mechanic not noticed my rim was ruined?? I had enough of this placed and called my insurance to ask if I could to another body shop, they said no. My insurance called Freddie up and he told her that the rim was on back order. Not the story I got and if he would have ordered it 7 weeks ago I am sure it would have been there already. Ok two weeks later, Freddie calls me to bring it back in for the new sensor, another alignment and replace the rim. Of course they charged my insurance for that visit even before I brought my vehicle back in. I picked my vehicle up and drive home. The next day I heard my brakes squealing. I had to wait until Monday to call. Freddie said they were full all week and couldnt get me in. I asked if they could look real quick at the brakes to make sure it was ok to keep driving the vehicle. He said no it would take to long. He said that he took it for a test drive after they fixed it and he didnt hear anything so he isnt sure if this has to do with the insurance claim or a new issue. But the brakes just started making noise after they just had it again. Well he didnt offer me any solution so I said I guess I will have to have someone look at it. He said ok and to call him back if I needed anything else. I took it to my regular mechanic. Also to mention that the paint job has a couple blemishes. My co-workers had bets going on when I would get my vehicle back. Keno Collison became a joke for my friends and family. They will not be getting any recommendations from us.
Customer Service - 2.5/5.0 -
Freddie was always kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was completely satisfied with the work done on my vehicle. Like it never even happened.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from Freddy and everyone at Keno Collision! I will recommend their services in the future.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
HIGHLY recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Freddie is AH-MAZING at Customer Service! We’ve had the occasion to work with him several times this summer (it’s been a rough few months for cars in our house) and he has made every interaction easy and seamless. He has a way of making customers feel like friends. Wouldn’t want to work with anyone else!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good!
Customer Service - 5.0/5.0 -
Front desk agent is great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everyone was very kind and professional. The completed job was beautiful. More frequent communication on the status of my repairs would have been nice.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Oddly my radio and screen are no longer working. Keno Collision is taking a look at it tmro, Friday June 14th. Otherwise they did a great job.
Customer Service - 4.5/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality service and work! My car looks Beautiful!
Customer Service - 5.0/5.0 -
Excellent!!!