Ken's Body Shop Inc

4.9 (902reviews)
97%
5753 State Route 104,  Oswego,  NY  13126

In operation 75 years.

Complete collision repair, full mechanical service, glass replacement, fiberglass repairs, full detailing and rental cars on site. We accept Visa and Mastercard and have financing available.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru

Reviews (902)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new or showed no signs of prior damage. The team is widely recognized for being friendly, professional, and courteous throughout the repair process. Regular status updates via text and calls were appreciated by most customers, keeping them informed at every stage. Timeliness was a strong point, with many vehicles completed as promised. A few customers noted areas for improvement, including more proactive communication mid-repair, occasional delays due to parts availability, and isolated concerns about cleanliness upon vehicle return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... work with. There is a reason that they are busy. Quality work, great communication along with excellent customer service." Read more
"Kens repaired my GMC Sierra 1500 flawlessly and made the whole process easy and uneventful."
"... incredibly helpful from start to finish on our claim, very efficient and courteous, and the finished work was impeccable." Read more
"You would never know the car was damaged."
"Everything was done perfectly. I am totally satisfied with the results."

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Repair Quality

Great work and Andy kept me up to date every step of the way.

Customer Service

Great work and Andy kept me up to date every step of the way.

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My Experience

No further comments

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No comment

Customer Service

Returned Clean

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If I could put a 0 instead of 1 i would. I wouldn't let someone i hate take a lawnmower there for any repairs

Repair Quality

Was told the car was done went to pick it up. And it had almost as much damage as it did when it was brought in. Things that had no damage were damaged, Things that were damaged and supposedly fixed were not done correctly, (painted over a few dents, and dust and fish eyes in paint.) After having the car for a month for repairs, so Left the car. Waited another week. Went and picked up the car. Still bad. Not as bad as first attempt. But bad. Windshield trim not straight, paint scuffed through and cleared over , still a few dents, they tried to say aren't there, but can clearly see them. Paint match is OK for a 3 stage paint but expected better. All in all for a 9000.00 job. They did a 900.00 job on it . I have seen better work out of Joe smo in a back yard.

Customer Service

They tried to convince me that a few dents that were not there before it went to the shop were on all of them cars, (said it's the way they were built) ya I would have noticed them in the 10 years I have owned it. And I have a few friends with the same car that don't have them . I can't prove it but I am 99% sure that they did the dents prying the molding off.

My Experience

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Everyone is professional and courteous.

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Customer Service

Andy is amazing

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Returned Clean

My Experience

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Great service and very friendly and thorough with explanations. Thank you!

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They are very good and very close to home. I know quite a few people who have taken their vehicles to Ken's and been satisfied that they did, including family and others.

Repair Quality

Andrew was great, very responsive and called with updates. Let me get things I needed and gave me the info I needed when I called. My family has used Ken's for decades (since it was Ken Jones) and never had a problem, although I haven't needed them myself for about 25 years, thankfully. Job done well and right as far as I have seen since I got it back - a couple of days later than I was told because they wanted one part to be right. Done one day late, but I couldn't get there before the end of the day. Looks great.

Customer Service

Covered in the previous comments. Great response and keeping me updated. Also paperwork handled efficiently by friendly office.

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Repair Quality

Couldn’t ask for better work. It was done in a timely fashion, and communication was spot on. Always a pleasure to do business with you guys

Customer Service

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Returned Clean

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My Experience

Everyone I spoke with was so friendly and helpful, from start to finish.

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My Experience

Great experience. Was made aware of progress on a regular basis. Everyone I spoke to was polite and informative. I would recommend you to anyone

My Experience

I was very happy on how fast they got to work on my car and got it back in a timely manner. Kayleb Merritt did a great job and definitely going to use Ken’s Body Shop again.

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