Kepner's Precision Auto - Benton Harbor Cr#97

4.9 (1,107reviews)
98%
1034 Nickerson Ave,  Benton Harbor,  MI  49022
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In operation 56 years.

Kepner's Auto Krafters has proudly served our community with expert auto collision repair services since 1970. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair conveniently located in Benton Harbor, MI. At Kepner's Auto Krafters, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,107)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new after service. The shop receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff are repeatedly commended for making the repair experience seamless and stress-free. Many customers also appreciate the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted areas for improvement, including occasional delays, parts-related issues, and isolated instances of incomplete reassembly, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... everything clearly, completed the work quickly, and the quality exceeded my expectations. Its hard to find a shop that combines great customer ..." Read more
"... work done on several vehicles with Kepners and the quality and professionalism has always been impeccable." Read more
"Kepners did an excellent job. Repair service exceeded expectations. Support staff were fantastic from initial estimate, ongoing status and pick-up."
"The service took three weeks longer. Plus the mechanic didn't connect my taillights. Which means I was almost in an accident and had to ..." Read more
"None of the body parts line up. And didnt fix everything. Exhaust still rattles and the drive shaft was broke. ..." Read more
"Repaired two days earlier than estimated."
"... extremely happy with your services. Not only have you finished my car before the date expected, the job has been amazing. I will continue to bring ..." Read more
"... business day window on how long my car would be in shop. They only had it for 4 business days." Read more
"The service took three weeks longer. Plus the mechanic didn't connect my taillights. Which ..." Read more
"They told me 2 weeks and it took them 5 weeks. Sure one week was Christmas and new year."
"Communication was fantastic. Received texts regarding my car throughout the time it was being worked on. The office staff ..." Read more
"The team at Kepners did an excellent job of keeping me updated throughout the process. They went above and beyond to check in with me and ..." Read more
"Very friendly & helpful staff. They emailed me regular updates!"
"... feel valued as a customer. The entire experience, from beginning to end, was seamless and without any issues. The time taken to complete the work was outstanding. ..." Read more
"-Excellent communication throughout. -Responsive to questions. -On time, on budget."

My Experience

Likely to Recommend

Repair Quality

Service was excellent, I've been going to kepner's for 30 years, or so. Have given a lot of references to friends and everyone reports great work. Keep it up. Dave k.

Customer Service

Service was excellent, I've been going to kepner's for 30 years, or so. Have given a lot of references to friends and everyone reports great work. Keep it up. Dave k.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast service, communication through entire process was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick. Easy. Fair. I will use them again.

My Experience

My truck turned out flawless! Great work Kepners crew! The communication and work is top notch will absolutely use you guys in the future!

Likely to Recommend

Outside and inside collision repairs looked perfect - one would never know the injuries!

Repair Quality

Customer Service

Kudos to Lauri, Denise and Ryan for superior, outstanding customer service.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Although it took more time than I expected, my car turned out perfect and it was worth the wait!

Likely to Recommend

I have used Kepners multiple times over the past 20 years, always have stood behind their work.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Communication was non existent

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Looks great!

Likely to Recommend

Repair Quality

Looks great

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Kepners is always top notch! Always very satisfied with their work!

Likely to Recommend

Kepners is my go to body shop! All around great service and I highly recommend them!

Repair Quality

Kepners is always top notch! As always, couldn't be happier with the work!

Customer Service

Communication and updates were given throughout the week which was very beneficial and greatly appreciated!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience! Everyone exceeded expectations.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was friendly. Text updates on my car were appreciated. My car looks great!

Likely to Recommend

Repair Quality

Delivered a great job as I expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have not seen the car. I have been several days at the Edward Hines VA in Chicago. My husband has been very ill. My daughter had picked up the vehicle when she said she was very satisfied! Thank you so very much for your quality work.

My Experience

Excellent service from everyone, love the communication. Definitely recommend!

Likely to Recommend

Very nice job

Repair Quality

It was a long time to be without my car, but the repairs were beautiful and the car looked clean and smelled great when I got in to drive it home

Customer Service

Everyone was very courteous and pleasant. It was nice being given the updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely amazing repair work professionally done!

My Experience

Paint and body work turned out great, especially painting and cleaning a black car is a pain, great work!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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