Key Collision of Portsmouth
In operation 14 years, 10 years at this location.
key collision is a auto repair business that has been serving the community since 1986. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Courtney was an exceptional communicator, I appreciate her personal commitment to deliver a great experience
Returned Clean
My Experience - 5.0/5.0 -
Our entire experience with the Key Collision team was fantastic! From Courtney’s thorough explanation of the process and frequent updates, to the body work done well and in exactly the time frame they anticipated, we were more than satisfied with our experience!
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Good as new!
Customer Service - 5.0/5.0 -
Awesome communication and truly caring staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient
Customer Service - 5.0/5.0 -
Friendly and professional
My Experience - 0.0/5.0 -
I do not feel that my timeline was respected, and I feel that overall the entire process took too long for the damage that I had.
Likely to Recommend - 0.5/5.0 -
The whole process I felt was not respectful to my timeline. When a customer brings in a car that is completely drivable, they should not expect to not have access to it for over two weeks. I would rather have been given a time to bring my car back when I knew that a technician could solely focus on my vehicle, rather than not have it for two weeks - increasing money spent on a rental car. I also felt there could’ve been better coordination between the collision center, and the dealership as my required work being done at the dealership versus the collision center.
Repair Quality - 0.5/5.0 -
The repair took too long and without regard to my schedule.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience with the front office as well as a great job from the back room of talented body guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
When I picked up my car I noticed the paint of repair didn’t totally match. When I talked with the adjuster he told me that when they paint plastic it doesn’t always match. Repair fits right but is a lighter color.
Customer Service - 4.0/5.0 -
Customer service was good, communicated well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly, accommodating, professional. Explained the process and timeline. Flawless coordination with Insurance and Enterprise. Kept me informed of daily progress and finished a day early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Frequent updates. Friendly Attitude
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Got me in quick, service was great, repair looks good. Both door handles came back very sticky, must've been from taping off but would've liked to see that clean before returned. Otherwise very happy.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You folks did a WONDERFUL job on my car. Looks brand new. Also did an excellent job on cleaning it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Not likely
Repair Quality - 1.5/5.0 -
My experience for the current repair was not great. The repair date moved out several times and ended up taking 6 weeks. The rear black fender trim looks like it was beaten in to place and shows dents/marks in the sunlight. The clear coat scratching that the assessment associate said would be taken care of were not addressed. Overall experience was worse than previous and I would likely choose another shop in the future.
Customer Service - 4.0/5.0 -
Ladies at the front desk were very helpful and informative.