Key Collision of South Burlington
4 Bartlett Bay Rd,
South Burlington,
VT
05403
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 37 years, 13 years at this location.
Key Collision of S. Burlington is a member of the Key Collision Centers. We are a team of 12 Collision Centers. Our goal is to give every customer and employee an exceptional experience. We try to assist the customer in the repair process to make it as seamless and unobtrusive as possible for the customers normal life.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, with staff described as friendly, knowledgeable, and professional throughout the repair process. The quality of repairs was frequently highlighted, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers appreciated regular text and phone updates at every stage. Coordination with rental car companies and insurance providers was noted as seamless and stress-free. A few customers mentioned minor issues such as loose connections, misaligned parts, or delays due to backordered parts, though these were generally resolved promptly. Some customers noted that communication could have been more proactive at times, and a small number experienced concerns about additional damage or unresolved issues post-repair.
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Service Quality
"Thank you for the excellent customer service and high-quality body work. I really appreciate the professionalism and attention ..."
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"We are 100% satisfied with the repair work on our vehicle. The entire experience was seamless and smooth. We ..."
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"... experience from drop off to pick up was amazing. Communication was on point and everyone working there was so polite and kind."
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"Excellent service & communication. Went over & above to help us."
"The service and work they did were both incredible. The truck came out amazing."
"Best customer service from a car repair shop Ive ever had! Great communication, always keeping me informed ..."
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"Excellent job. I couldn't be happier I updated every step of the way and the whole process was seamless and professional. Highly recommend."
"They were very kind throughout the whole process and explained what repairs I needed in simple terms as well as the cost break down so there were no surprises. ..."
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"Great service . However did not get the communication as was promised"
Grace B
(Subaru owner)
reviewed 8/27/26
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The people are all very nice but very backed up with work and it took a long time to get my car in to be serviced.
Lesley
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Nissan owner)
reviewed 8/27/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Justin
(Toyota owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service. Constantly keeping me up to date on when the vehicle would be ready.
Customer Service - 5.0/5.0
Returned Clean
Brooke-D-Eric-M
(Toyota owner)
reviewed 8/25/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathleen
(Toyota owner)
reviewed 8/25/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Toyota owner)
reviewed 8/24/26
My Experience - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Subaru owner)
reviewed 8/22/26
My Experience - 5.0/5.0 -
About a week delay in parts available, but terrific repair work with friendly staff and management. 5 ******
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Kerrie
(Honda owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Courtney
(Subaru owner)
reviewed 8/19/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Luis
(Hyundai owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Andrew
(Subaru owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Josh
(Kia owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
Communication about timeline was clear, I didn’t have to do anything other than drop off and pick up. They even dealt with the car rental for me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Wayne
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely and excellent workmanship!
Customer Service - 5.0/5.0 -
Excellent service and great schedule t doing the repair.
Returned Clean
Jeremy
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
There was a large crack in my windshield that wasn’t there before the repair, which Key refused to take responsibility for.
Customer Service - 3.5/5.0
Returned Clean
Andrew
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Toyota owner)
reviewed 8/13/26
My Experience - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Not happy because 3 air bubbles can seen in the bumper cover paint.
Cathy
(Chevrolet owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Great job as usual. Quality workmanship.
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
The ladies were great to work with.
Returned Clean
Sharon
(Toyota owner)
reviewed 8/10/26