Kirby Collision Center
In operation 60 years.
Kirby Collision Center has been in Business actively for 59 years at the same location here in the city of Ventura. We are located at Kirby Kia. We also own Kirby Subaru and are a distinguished "Subaru Certified" O.E. repair center of Subaru of North America. We have been a direct repairer for the Auto Club of Southern California for over 20 years ! We are also a Mercury Insurance "Carez" repair partner. We will treat your car like it is our own !
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Second time I bring my vehicle to this location. First time was back in 2019 and since I was very satisfied with Mike Carrillo and his team at that time, I decided to once again bring it in this time. Thank you Mike and team for finishing my vehicle sooner than expected. The lifetime warranty is what keeps me coming back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Since I was satisfied w/Mike Carrillo and his time at Kirby for work done back in 2019 on my van, I decided to once again use them for my repair services. I'm still satisfied on this second time around. So far so good. My claim is not closed since I'm still waiting for AAA to fight for my deductible, rental car & associated gas fill up reimbursements since it wasn't my fault.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kirby always does a great job! 10/10
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This Robert her husband can’t say anything bad about Kirby auto all are very pleasant polite n know what they are doing THANK YOU all Bob
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased and professiona
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent workmanship and paint matching.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
There’s nothing good to recommend to people! Vehicle is t fixed how it should be, was left a disgusting dusty mess and took 2 months
Repair Quality - 0.5/5.0 -
Besides it taking 2 months- I got my vehicle back FILTHY with dust!!! They did the front part ok but am appalled at how much dust collected and wasn’t wiped off the further back you get into my vehicle. I have kids and there was some debris but NOT caked with dust all over the inside!!! Also the bumper is sticking out NOT in alignment with my vehicle!!!
Customer Service - 4.0/5.0 -
Nice and communicated well… but left my car a dusty mess inside
Likely to Recommend - 2.5/5.0 -
The work they did in the first scratch was perfect so they’re capable of good work. Why they did not fix the other scratch and then told me they did I don’t understand. It’s clear as day, you can’t miss it if you look.
Repair Quality - 0.5/5.0 -
There were 2 scratches that were supposed to be repaired. I called and spoke to the employees at the Kirby facility and they confirmed that both scratches we repaired. The second scratch was never repaired.
Customer Service - 2.5/5.0 -
They were very nice, but they never fixed the second scratch.
My Experience - 5.0/5.0 -
Mike is great. Very responsive. Repair work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend it without hesitation
Repair Quality - 5.0/5.0 -
Great experience good expertise
Customer Service - 5.0/5.0 -
I think the guys name was Mike. It was great no problems.
Likely to Recommend - 5.0/5.0 -
Yes!!
Repair Quality - 5.0/5.0 -
Eddie is a great example of customer service. He is friendly and efficient! A great smile!
Customer Service - 5.0/5.0 -
Every part of the service was exceptional
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Just too busy of an auto to get car completed in a timely manner
Repair Quality - 3.5/5.0 -
Shop extremely busy. Few updates. Took over 30 days to complete. Rain prior to date of pickup. Car extremely dirty
Customer Service - 3.5/5.0 -
Ok they were just too busy. Had inquired about doing some other work on the car said they would give us a quote, but after mentioning at two different times we just gave up on it.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I still don’t habe my car!
Customer Service - 1.5/5.0 -
I would have preferred to be have been underpromised and over delivered. It was anxiety provoking to receive messages stating that the car would be done on a specific day, and then when i called to confirm and get a time, I was told it would be another week. I would have preferred to receive updates with realistic dates.
Likely to Recommend - 3.5/5.0 -
Repairs took too long
Repair Quality - 5.0/5.0 -
Repair took too long
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional.
Repair Quality - 5.0/5.0 -
Mr. Eddie Baños was an excellent intermediary for the transactions between the 2 insurances, me & the work done itself. He kept me informed, was very pleasant & ultimately the shop did a great job although I'm questioning one small item having to do with the rear sensor. Thank you for the great job.
Customer Service - 5.0/5.0 -
Eddie Baños was the best: personable, easy to communicate with, pleasant in all phases of the work done, & as timely as he could be.