Koch 33 Collision
In operation 10 years.
We are a 80,000 sq. ft. State-of-the-art collision center in the Lehigh Valley. Just minutes from New Jersey, we are in the perfect location to service the Lehigh Valley, The Pocono's and western New Jersey. At Route 33 Collision all of our equipment was purchased with quality and efficiency in mind. Our quality will not be jeopardized by faulty equipment or employee neglect. Our goal is to be as efficient as possible while still being able to provide our clients with quality repairs, building relationships with respectable insurance companies, and giving our clients an experience they will not find anywhere else. We also are a licensed X-pel paint protection film installer and ceramic coating installer. We offer custom and exotic work also. If you can dream it, we can build it...
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- French
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0 -
I would, and have already recommended my family and peers to Koch 33 Collision Center
Repair Quality - 5.0/5.0 -
If I could pick a number higher than 10 then I would! Absolutely phenomenal work, bottom line!
Customer Service - 5.0/5.0 -
Any questions that I had when I intially dropped my vehicle off were answered thoroughly and transparently!
My Experience - 5.0/5.0 -
Just awesome, the communications from your service center was extraordinary
Likely to Recommend - 5.0/5.0 -
Without a doubt
Repair Quality - 5.0/5.0 -
Very pleased with the way everything was handled
Customer Service - 5.0/5.0 -
Everyone kept me informed at every stage of the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike was wonderful at helping with my car smooth transition to getting fixed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They did a great job 👏 👍
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The total experience during the process of repair of our Toyota was very smooth. Daily updates via email regarding the progress of the repair from the collision shop kept us up to date on the daily progress. The quality of workmanship shows pride and commitment to a job that is difficult and tedious. It takes a team effort and it definitely shows in Koch's committment to a job well done. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My l tire pressure signal was still on after repair and a red line is showing where the tire pressure number would be
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Im very happy with the outcome of my car they did a great job
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
Repair looks great but only a few weeks having the vehicle back, I am hearing a squeaking that sounds like a lower bushing / strut issue. Squeaks when I hit a bump, starts/stops and now when I get in and out of the vehicle.
Customer Service - 4.5/5.0 -
Customer service was fine
My Experience - 5.0/5.0 -
It was an unexpected surprise that our car was vacuumed and cleaned apon pick up. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My 2017 Sierra came back looking better than it did before the accident. The team also did a wonderful job keeping me up to date on what stages of the repairs my truck was in.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was happy with the job. and the cleaning inside and out. Although I was disappointed that it wasn't touched up, but none the less I was still happy.
Likely to Recommend - 2.5/5.0 -
It would be up to the individual
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, so easy to deal with.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Communication isn’t there. Receipt wasn’t immediately given to me, nor has it been YET! Repairs that are completely possible to have been caused by the accident, completely overlooked. Vibration in steering (visibly the steering wheel is shaking left and right when braking) after repair has been finished. Transmission seems rough, manually shifting it feels like my entire engine is bucking when shifting from first, second and third, and slight bucking in fourth, fifth and sixth. I never expected this to be the outcome from a Volkswagen specialist repair shop. And my change magically disappearing was the icing on top.
Repair Quality - 2.5/5.0 -
Body damage fully repaired and interior was cleaned. Wonderful! Asked for my soundaktor to be looked at, as it began making sounds under acceleration after the accident, they never even bothered to. Researched if it was possible to be damaged, it can in fact be damaged by a collision, even minor. My oil light came on before I arrived to drop the car off, asked for them to also look at that, completely overlooked and never checked. I asked them to check my transmission because my car stalled really hard during the accident, they couldn’t even check that. Pretty much all they did was fix the body damage. Now my steering wheel is vibrating when braking, it didn’t do that when I dropped it off. I can only assume whoever test drove the car decided to slam the brakes as hard as they could, entirely warping my brakes or something. Happy the body damage is fixed, not happy about the rest of the things going on.
Customer Service - 0.5/5.0 -
Things I asked to check went unchecked. I felt rushed to drop my car off. No one made sure I was aware of all repairs made. Never received a receipt, called and asked specifically for a receipt, still wasn’t given a receipt with the itemized repairs listed. Enterprise called about the rental having a recall, I said if Koch is finished I can just give it back. Apparently my car was finished but I wasn’t notified until enterprise reached out to Koch. Unsure of why the communication is so thin.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
It could have been a 10 but the height the rear hatch opens was changed and I was not informed. When I opened it for the first time it hit my garage door.