Koch 33 Collision
In operation 10 years.
We are a 80,000 sq. ft. State-of-the-art collision center in the Lehigh Valley. Just minutes from New Jersey, we are in the perfect location to service the Lehigh Valley, The Pocono's and western New Jersey. At Route 33 Collision all of our equipment was purchased with quality and efficiency in mind. Our quality will not be jeopardized by faulty equipment or employee neglect. Our goal is to be as efficient as possible while still being able to provide our clients with quality repairs, building relationships with respectable insurance companies, and giving our clients an experience they will not find anywhere else. We also are a licensed X-pel paint protection film installer and ceramic coating installer. We offer custom and exotic work also. If you can dream it, we can build it...
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- French
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, so easy to deal with.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Communication isn’t there. Receipt wasn’t immediately given to me, nor has it been YET! Repairs that are completely possible to have been caused by the accident, completely overlooked. Vibration in steering (visibly the steering wheel is shaking left and right when braking) after repair has been finished. Transmission seems rough, manually shifting it feels like my entire engine is bucking when shifting from first, second and third, and slight bucking in fourth, fifth and sixth. I never expected this to be the outcome from a Volkswagen specialist repair shop. And my change magically disappearing was the icing on top.
Repair Quality - 2.5/5.0 -
Body damage fully repaired and interior was cleaned. Wonderful! Asked for my soundaktor to be looked at, as it began making sounds under acceleration after the accident, they never even bothered to. Researched if it was possible to be damaged, it can in fact be damaged by a collision, even minor. My oil light came on before I arrived to drop the car off, asked for them to also look at that, completely overlooked and never checked. I asked them to check my transmission because my car stalled really hard during the accident, they couldn’t even check that. Pretty much all they did was fix the body damage. Now my steering wheel is vibrating when braking, it didn’t do that when I dropped it off. I can only assume whoever test drove the car decided to slam the brakes as hard as they could, entirely warping my brakes or something. Happy the body damage is fixed, not happy about the rest of the things going on.
Customer Service - 0.5/5.0 -
Things I asked to check went unchecked. I felt rushed to drop my car off. No one made sure I was aware of all repairs made. Never received a receipt, called and asked specifically for a receipt, still wasn’t given a receipt with the itemized repairs listed. Enterprise called about the rental having a recall, I said if Koch is finished I can just give it back. Apparently my car was finished but I wasn’t notified until enterprise reached out to Koch. Unsure of why the communication is so thin.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
It could have been a 10 but the height the rear hatch opens was changed and I was not informed. When I opened it for the first time it hit my garage door.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was thrilled with the entire experience!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I didn’t receive updates on the status of my vehicle until I called to find out that my truck would not be ready until a week after Koch said it would be. Since I received my vehicle the radio will not stay on for more than 2 minutes.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I came in contact with was extremely helpful and professional. They had a happy attitude and made me feel comfortable Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Constantly updating you so you know what stage your car is. The car was throughly cleaned inside and out. The work was flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new! They did a great job!!!! Communication was so good. I got updates on everything and got my car earlier than expected. Would definitely recommend Koch Collision. They were great!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ease of the process from the start of the estimate to picking up my car when repaired was top notch. Communication was received throughout the process, however it would have been nice to understand the levels of the repair process from the texts received. Such as maybe a guide as to the steps as i wasnt sure what the process was and how many more steps i had to go. The only issue i truly have is the parking lot is always full so finding parking outside the collision center can be annoying. Overall, great job to everyone!!! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Koch 33 did a great job on my repairs and kept me informed the entire time my car was in the shop. Great job by all!!