Koch 33 Collision
In operation 10 years.
We are a 80,000 sq. ft. State-of-the-art collision center in the Lehigh Valley. Just minutes from New Jersey, we are in the perfect location to service the Lehigh Valley, The Pocono's and western New Jersey. At Route 33 Collision all of our equipment was purchased with quality and efficiency in mind. Our quality will not be jeopardized by faulty equipment or employee neglect. Our goal is to be as efficient as possible while still being able to provide our clients with quality repairs, building relationships with respectable insurance companies, and giving our clients an experience they will not find anywhere else. We also are a licensed X-pel paint protection film installer and ceramic coating installer. We offer custom and exotic work also. If you can dream it, we can build it...
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- French
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unbelievably smooth operation.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Something what’s wrong? The rear bumper is still a little loose. Need to be checked up again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the initial front desk to the final handover of the keys on completion, everything was/is designed to minimize the customer’s anxiety. The people involved with process really have the customer’s satisfaction as priority number one!
My Experience - 0.0/5.0 -
There pieces not reattached, pieces the bolts had not been put back. I dealt with Mike who was very good and resolved my issues
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Mike whom I dealt with was very good and helped me remedy the issues
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience all around! Friendly, helpful service at every step! Frequent text updates were appreciated. Picking up a freshly detailed vehicle exceeded my expectations!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love that i can return the rental to you guys in the same place, makes it a one man job. Great people on the phones. Car was cleaned and detailed after, didn't expect that. My car feels like it might need to go back. But thats not for certain yet. Very hands off experience, worked very well with my insurance company.
Likely to Recommend - 0.5/5.0 -
No one likes an untrustworthy experience, and a half assed job. First impressions are everything
Repair Quality - 2.5/5.0 -
The service works well, and their methods make you feel very taken care of, shop works very well with rental services, fantastically accommodating. Their workers on the phones are great. However, upon my vehicles initial completion, i noticed driving back my car was vibrating. I called and took it back in for them to look at again, after the work from my insurance claim was “completed.” Kotch33 provided me a rental on their dime, no hassle, but at the end of the day, they told me it was ready to be picked up again. I asked if they had found anything, in short they told me they found nothing mechanically wrong, but noticed the vibrating. So i asked did you correct it? They said no, but its a tire balancing that should. They insisted that this would have to be taken care of through insurance. My insurance adjuster said kotch would reach out if they needed to work with them to get this corrected. The shop did not. After speaking on the phone to Mike at the shop, he proceeded to try and persuade me that this rudimentary, wear and tear solution to the vibrating couldn't be accomplished on their end, because it “would have to go through insurance.” When it should have been done prior to when i received my vehicle back.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was super clean! And great color match
Customer Service - 5.0/5.0 -
Friendly
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Would have been nice to know the truck would be there for 2 weeks for a tailgate replacement.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent all around
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
At first I wasn't informed that my car wouldn't be ready until October 7th. I was a little worried because I was borrowing a family car and know that I wouldn't be able to borrow it that long. After asking them to keep me informed at all times they did just that. They informed me on everything and I received my car a day early. I also asked them to send it over to service for an oil change afterwards since it was needed anyways and they did that for me no questions asked.