Kramer Autoplex

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

It was a near perfect experience. The detailed people missed a little glass on the third row. Also the seat belt on the driver's side was sour smelling. It should have been treated and pulled out to dry.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

Not the greatest experience to be honest

Customer Service - 2.5/5.0 -

Not the greatest experience to be honest

My Experience - 0.0/5.0 -

It was not completely done I wished I had never went there

My Experience - 0.0/5.0 -

It's is not complete. Still do not have my new tire are my bedcover

My Experience - 0.0/5.0 -

The repairs took over 5 weeks to complete, the work was shoddy, the trim that was reinstalled didn’t stick I had to bring the vehicle back to Kramer to repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Just waiting for window washer reservoir to come in for repair missed in claim for 2/1/24. Thanks

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Took to long

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Too many issues that needed attention before the vehicle was returned. Still having issues.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Always gave me a call to keep me updated on the repairs thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Justin was very easy to work with, timely, efficient,pleasant experience. Had to get use to text notification but they were helpful. Justins receptionist was also very helpful. Sorry, I forgot her name. She made me feel comfortable with the process. Thanks Kramer

My Experience - 5.0/5.0 -

The team was professional. They communicated well progress and the time. Spent repairing the car was not long overall it was a great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The customer service was superior. The time spent repairing the vehicle was very short compared to any body service facilities I had used before. Thank you so much for a great experience.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Hit a deer in October and never got my truck back until late January. Everything was ready by November until they told me they forgot to order a headlight and couldn’t go off brand. Spent another month waiting on a headlight and when I asked again to use an off brand they agreed with a comment we could’ve done that the entire time. Then spent close to two months being told something else was wrong with my truck, from the battery, radiator hose, ac, etc., all found right when I arrived to pick up my truck after being told it was good to go. That happened about 7-8 times. I never received any good answers on why this kept happening, then seemed to always have an excuse and never admitted they had messed up anyway. I usually by GMC and Chevy vehicles but after my experience will never by one from Kramer or recommend anyone there.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Took too long.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

I think next time I will go to Huntsville even if it’s a little farther away.

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0 -

You can never get anyone in the body shop to answer the phone. I pointed out places on both front finders that needed to be touched up. When I picked up the truck only one fender was sprayed while both were in the quote I asked for. I had 3 panels that needed to be replaced that were not any longer made. I don’t think that other dealers were contacted to see if had the parts. I paid for 2 new bumpers and 1 came in damaged. I was supposed to be notified over a week ago when the new bumper was delivered. I still have heard nothing. Two pieces of trim were removed from the doors for spot painting. Trim could not be replaced because your shop did not have the proper tape. Still waiting on the 3 panels to come back from being repaired. Would you come back the next time you needed work done on your vehicle?

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Looks good

Customer Service - 3.0/5.0 -

Was quoted 4 days for repair...ended up taking 8 Probably would have taken more if I had not pushed

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

The work performed was excellent. only issue I had was with communication. Trying to get status of the repair work was like pulling hen's teeth.

Customer Service - 3.0/5.0 -

Communication was simply not happening. I had to call multiple times, and even stop by in person, to get any response from the body shop.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Once approval to repair was made, the job was completed quickly.

Customer Service - 5.0/5.0 -

They kept us informed during the process

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean