Kramer Autoplex
In operation 3 years.
Full service collision repair facility with the ability to work on all Domestic and Asian models specializing in GM and Chrysler, Jeep, and Ram.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The people in the front office were the best. I didn't interact with anyone else.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will never use them again.
Repair Quality - 0.5/5.0 -
The paint was horrible. The roof leaked. After the 3rd time taking it back I just traded it off
Customer Service - 0.5/5.0 -
Uncaring
Returned Clean
Likely to Recommend - 0.5/5.0 -
I bring my car to you every time it needs fix, but you said you were under a new owner. It would not be a last time. This time was worse than any.
Repair Quality - 0.5/5.0 -
They are not finish with my car
Customer Service - 2.5/5.0 -
Do not tell the truth, they lie for no reason
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have had 2 vehicles in recently. Johnnie in body shop and Theresa in Service. For reasons apart from you it takes longer to get repairs done these days. They were both extremely efficient. Kind and caring. Always willing to update and explain process. So thank you…Kaye Rowntree
Customer Service - 5.0/5.0 -
Have had 2 vehicles in recently. Johnnie in body shop and Theresa in Service. For reasons apart from you it takes longer to get repairs done these days. They were both extremely efficient. Kind and caring. Always willing to update and explain process. So thank you…Kaye Rowntree
Returned Clean
Likely to Recommend - 2.5/5.0 -
I'm skeptical. If Johnny is still there I'd recommend it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If it involves the body shop….NEVER!! We had a friend take her car to get a sensor replaced and we warned her and sure enough, her vehicle was rummaged through and grease out in the back seat of her car. Again, outside work, why were they in the back seat looking through stuff?
Repair Quality - 1.5/5.0 -
Just to replace a bumper, it took way longer than it should have.
Customer Service - 0.5/5.0 -
Customer service sucked. Someone had rummaged through the car and pull everything out of the console and side door compartments of the vehicle and had it scattered all on the seats. There was no reason for that to be done since work was on the outside (rear bumper). It may not seemed like much but we were missing two valve stem caps. We had just replaced those. Rear mud flaps were not installed and had to return for replacement. Come on guys….you were supposed to be ‘preferred vendor’ for State Farm. Not good customer experience at all.
Returned Clean
Likely to Recommend - 1.5/5.0 -
I am not satisfied at all. I really expected more from them. It would be very difficult to recommend to anyone with me being disappointed on all levels of service
Repair Quality - 2.5/5.0 -
I was very disappointed with my service. I went in and had an estimate done and scheduled a drop off date to have my car fixed. I dropped it off and work was to begin with the understanding that additional work might need to be done after removing some parts. Johnnie(body shop manager) was my contact, he stated communication was important to him and reached out early to let me know an update. I was in an email group with Johnnie and my insurance coordinator. The coordinator reached out to request additional pictures and after several days of no response from Johnnie reached out again and just before close of business on Friday he sent pictures, my car sat untouched for three days while I continued to pay for a rental car. Johnnie never contacted me until I emailed the company to complain about the lack of service and communication. Upon arrival to pick up my car, I noticed that all the work was not done. I asked Johnnie why it wasn’t and was told that it wasn’t on the list of work to do. My estimate has it listed and I was told it would all be done. He then told me that it was my mistake and took no responsibility for this. I will now have to drop my car off again and pay for a rental car again while they fix what should have been fixed the first time. My car was left dirty on the interior where they touched areas and tools were left inside as well. This service was far below what I expected.
Customer Service - 2.5/5.0 -
Cassidy was great, she wrote up my estimate and explained how things worked, I’d give her a 10. Johnnie is an embarrassment, he says communication is important but doesn’t communicate. Work that should have been done wasn’t done and he made it out to be my fault. Very unprofessional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Not even my worst enemy
Repair Quality - 0.5/5.0 -
I don't recommend this place to any one services sucks they don't call to give u up date on your vehicle or know how to order the correct parts for your vehicle will never use again
Customer Service - 0.5/5.0 -
Poor service all around
Returned Clean
Likely to Recommend - 0.5/5.0 -
Since I had purchased this car from you, I really expected better service
Repair Quality - 2.0/5.0 -
Not having an auto accident before, I was not and IS NOT pleased with the service
Customer Service - 3.0/5.0 -
After taking the car back the second or third time, Bonnie told me “nothing else we can do “,even though I was not satisfied even though I presented her with a list of items not completed with my satisfaction
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was dirty when I went to pick it up and it 6 weeks for it to get repaired.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
There was runs in the paint . I told the guy about it and he said if I bring it back that he will fix it in about 45 min . I haven’t took it back because honestly I don’t have time . My schedule is tight
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Horrible customer service
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Service dept horrible customer service. Body shop not to bad
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Took too long, no communication
Customer Service - 1.5/5.0 -
No communication
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
I found out instead of ordering the correct part for my window it was get her done style with tape , brand new Jeep , why would anyone think that is ok
Customer Service - 0.5/5.0 -
Never answer the phone