LaFontaine CDJR of Fenton

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for the great service!!!

Customer Service - 5.0/5.0 -

Was great

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jaime and his team were great in all aspects of the repair, keeping me in the loop as the repairs progressed. All repairs were completed perfectly and the vehicle is running great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication with Jaime was great during the process! Vehicle came back to us in pristine condition. Have already recommended the Body Shop to friends!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Quick and clean. Job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They kept me well informed on the updates to my car being repaired & when my rental from AAA was expiring before my car was finished, they supplied me with a vehicle until the work was completed. Then when I did receive my car, the back windshield wiper wasn't working. They investigated it immediately & found the new motor was not functioning & replaced it on the spot. Everyone there was so wonderful & helpful!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great!

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Communication was minimal. I was not notified when parts were in nor when repair was complete. All communication was initiated by me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks

Likely to Recommend - 4.5/5.0 -

Thanks

Repair Quality - 4.5/5.0 -

Thanks

Customer Service - 4.5/5.0 -

Thanks

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Vehicle took over 9 months from initial call until complete. Over the first 7 months I was contacted once. I called several times during that period. Once I dropped off, they said it would take five days, it took over 30. After I picked it up, I realized they had installed the wrong headlight. I had to bring it back and have them install the proper one. Once I involve the manager, the process was at least communicated to me. I don’t think I would bring any vehicle back here and would not advise any other state managed vehicles to do so.

Customer Service - 0.5/5.0 -

7 once manager was involved.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Since you are asking for my response I’m sorry to say this as I’m not a complainer but the entire experience was poor. I’m a business owner so perhaps my expectations are higher but it seems you lack processes. I was only notified three times in three months about progress. I had to call in January and February to keep asking the status (which took from Dec 5 to Feb 23). When I arrived to pick up the vehicle the battery was dead, and right tire deflated to 17 lbs. I left it another day but they couldn’t find a leak (it has leaked one pound per day since-this is the right tire which had fender damage). The Jeep also just looked dirty sitting in the parking lot. I picked it up again and when I got home the windshield washer reservoir was empty and when I tried to fill it the liquid leaked through. I took it back to get it repaired. I feel like there should be processes such as bi-weekly texts or phone calls on status. I was told my VM was full. I find this hard to believe but even if that was the case I can receive texts. There should be a process to make sure the car is ready when the owner picks it up. Having the battery dead when I picked it up only made me question the quality of work further after feeling like the communication was so poor during the process. I was fortunate to have insurance pay for a rental but that ran out at $3,000 in mid January. I appreciate the loaner car but I wish there would have been better communication on the length of repair. I brought it to LaFontaine based on that location not being as busy and wanting the work to be done by a trusted dealership. To be honest I felt as the process went on, less and less that I was getting a good quality repair. People were friendly to me but I never felt any sense of service or apologies for how long it took or that the battery was dead or tire deflated or washer reservoir not hooked up right. Overall just not great service which leads to lack of trust in quality which leads to not recommending this location to others. Thank you

Likely to Recommend - 1.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were really professionally and quickly repaired my Jeep grand Cherokee. Chris responded to all my phone calls and emails respectfully providing me with all the information needed so that I could plan for the time that my car would be serviced.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I brought my car in around the beginning of oct after hitting a deer I know the place was going through some change of scenery and venue and the guy me it would time about ten weeks to get parts for my particular vehicle so I waited and waited and waited for the call nothing then after waiting so long I decided to see what was going on that was the end of February it finally got fixed waiting 5 months for a small repair like mine should have taken a week tops needs less to say you can’t be trusted to work on my cars again the trust and reliability isn’t there.

Customer Service - 1.0/5.0 -

It’s gone someone should have been calling me on a monthly basis saying I’m next in line to be served not for me to find out if it ever is going to be worked on 5 months down the road.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0